yes I do and yes they are. It is either usually great service or diabolical. Not much in between.
Yep. Most of the time the bad communication has a lot to do with lack of language skills. Software translators are still not to great so yeah...here you go.
The Kathy Hu experience has been pretty much positive so far, except for the fact that they just set your order to "Shipped" even if they haven't even packed it yet. On the other hand, she allowed me to change my order to an more expensive item for free (was just 3 bucks, still a nice move). Communication was fast, I always got an answer the same day. Anyhow, it is my first order. We will see how they treat me the second time around.
Guiseng Cheng's is the exact opposite so far. No communication at all; Order on sunday, no update until today when I requested my order to be chanceld; orderd to ship via TNT, vendor ships via EMS without contacting me; etc...
I wanted to give this store a try because the D020 was a bit cheaper with the faster shipping options than at Kathys, seem I have not chosen well.