Like i said: a very, very forgiving fanbase!
![:\](/i/s/hmm.gif "Hmm :\")
Why would you be suspicious about a replacement? All of the customers that bought one are in their data base...with addresses. I am sure they will be responsible. Their customer service is very good. Don't feel bad about the money invested. We did not loose anything. We will be getting new units next week or whenever.
Yeah, i guess you are right.
Seems people will do all kinds of mental gymnastics in making excuses for S&B.. If this were ANY other company, the Karens here would be all up in their shit, demanding part numbers for the problem components and having someone tear it down to check. It's actually pretty entertaining watching it all go down.
Nobody is here to ruin everyone’s fun, no need to be so defensive! Just pointing out it is quite a less than ideal situation.
It's not just S&B though is it, TM has had its issues as well. From the releases of the TM 1.5, to sticking buttons, non working temperature dials (which I had as well) and borked USB ports on TM2.
Why would you be laughed at and ridiculed for identifying and fixing an error and quickly replacing problematic devices? It seems quite professional to me, no matter how often people call it a beta test.
True.
If the argument is that S&B don't get any push back when they mess up, then I suggest you read the Volcano Hybrid thread. There is plenty of meat for you regarding the metal dust fiasco.True.
But a lot of harsh words fell in the TM thread too. Recently read the beginning of it and they were slammed at the start.
The big difference in my opinion is that TM actually brought innovation thru their devices, setting new standards.
The first TM convinced early adaptors out of the box, just by performance!
Design, materials and performance made its reputation to what it is. (also: 10 years warranty!!! Are you hearing this, S&B??
Remember: the TM2 came much faster then the new Venty and it addressed all the 'issues' of the first device. Like they listened to their customers? Amazing!
It also was ready and working at launch iirc which can not be said for this 7 year fiasco. No total recall was ever needed...
S&B refuses to make adjustments, hardly brings innovation and for some reason they are 100% committed to using plastic (in this day and age that is pretty amazing imo) and proprietary batteries. Design might be personal but a lot of people seem to agree this is quite ugly and extremely plastic-y. Like all their stuff.. "Want a plastic grinder?" Euh, no thanks.... I'm good... LoL
It's better not to compare S&B and TM, they are at another level.
Don't do it, it's unfair to S&B...
One has more money and likes it oldschool and loves medical grade plastic while the other one has more soul, desires to make a change and makes an ecological effort in used materials? Their devices could not be more different.
I would choose to have one TM1 rather then owning the whole S&B lineup any day... So much budget and so little innovation... Pff, they could push the industry to new levels instead...
Ofcourse you can!
For some of us this process adds 20% in customs fees to the price we originally paid. I've asked whether they will cover that but not holding my breath because with a previous warranty claim they didn't. Wouldn't have minded otherwise...
The invoice of such shipment should have stated you paid 0$ as it was warranty claim. 20% of 0 is 0. How was it possible you had to pay custom duties?
For a vegetarian you talk too much about meatOfcourse you can!
But like i said, i just think they are not really comparable. Not the device and not the firm behind it. Cause then it might get tricky: again, so much budget and so little innovation, what's up, S&B?
No decent beta testing before the big launch? What's up, S&B?
(or do you think this is a personal view?)
Just look at the timeframe, sales and evolution of the devices... a totally different story imo
I'll pass, consider me a vegetarian.
. Sorry nothing personal, just could not hold it.
Hmm, you may be right...For a vegetarian you talk too much about meat
It is a big deal. For both consumer confidence and S&B bottom line. I got on board the Crafty and Mighty since the day they were released and know for sure at some point I'll also own a Venty but this is a royal fuck-up on a new product roll out.
It's obvious you are not an S&B fan, which is cool. One man's shit is another man's gold.Ofcourse you can!
But like i said, i just think they are not really comparable. Not the device and not the firm behind it. Cause then it might get tricky: again, so much budget and so little innovation, what's up, S&B?
No decent beta testing before the big launch? What's up, S&B?
(or do you think this is a personal view?)
Just look at the timeframe, sales and evolution of the devices... a totally different story imo
I'll pass, consider me a vegetarian.
Yes, it’s very professional that they didn’t even think to QA this thing, and instead had their $450 paying customers beta test their product that’s been being worked on for 7 years.
Does not bother me one bit...because the problem is being fixed in an extraordinary way. Any company that would handle their problems like this for me is commendable. It would really SUCK if it were the other way around...I have truly enjoyed using my Venty for a couple of weeks or so...its amazing. I support many of the vape companies...this is just one more company I do support because of the quality that I feel I am getting. I understand that a problem happened. I have MOVED on from that and am in anticipation of the new Venty. I have had problems with other companies and was patient with them as well. So, it is not a normal thing to happen. But, it did. They are taking care of it. Do I judge them and just say well the Venty is just a piece of plastic shit with no big improvements anyway....LOL!!!!!!!!!!!!!! No. It is amazing. When you try it. You will also be amazed.
Cool you’ve actually answered in a sane way! I’m more referring to others who made it seem like there was no problem. At least you can admit it was a problem, that they promptly fixed.
Borders on insulting people with a more favourable opinion.. Okay then.. noted.. I guess.
No, but I was told a couple of weeks ago that it was a supplier part that was causing potential overheating but not 100% sure.
