Venty by Storz & Bickel

[n0tu2]

Greetings everyone, I need some help please. I wanted to know if that update for Venty...the most recent one a requirement update? Do we all need it even if our machines are working fine? Can I not do the update if my machine is fine? I am just scared the update will mess up my unit for some reason. This is my third one...so, I don't want to fix what is not broken. I could use your expertise anyone please?

I'd update it.. S&B definately fixed some things with 1.07.. prior to that (mine was 1.02) I was getting E04s but they were random and would just instantly restart/shutdown the device and it would be fine for a while after it rebooted itself.. After the update some confidence is again restored with the device... errors have been quiet.

Update was easy.. just plugged Venty in to charge (venty bluetooth wakes up for a bit right when charging starts) and did the update from my phone (android) sitting close to it. Never really had to turn Venty on and off during update.. just kept going back to webapp and reconnecting/continued the process about 3 times till the last go and Venty was ready for use, all updated.. As a precaution I set my phone screen timeout to 10mins so it wouldn't turn off/sleep during the update and watched the bouncy dots on the Venty screen. Phone maybe 3 feet from Venty.

I believe there is only a small number of true E04s (subcode 063 for sure is a dead unit) but all the ones people were seeing in the past were BS E04s caused by firmware bug and were returning them for no reason, lol. Old firmware gets into a funky state due to a series of unknown events/conditions and once it's in that state even hard reset doesn't restore it. It holds an error log.. Update and start abusing it like you used too

I just vaped another bowl (same material) and it DIDN'T happen this time. No idea what's going on here.

LOL. Always happens like this.. Maybe the hot spot worked itself out (crossing fingers).. If you've ever worked with coils sometimes they get hot spots and you scrape them away with a screwdriver (ecig vaping) sometimes hot spot can equalize on its own just firing it for a while..

Do a few max temp empty bowl burn offs/cap off to be sure.. I do this after an ISO swab.. Blowing gently over the top of bowl until all iso vapor/residual resin vapor stops coming out of the bowl.. If you blow hard directly into the bowl it will show E05 temporarily (normal). Gentle breeze over the top.. Hope it doesn't come back!

 

[bardad]

I can't install the new firmware on my iPhone via webble.
normally it loads it and then at the end it throws a message. see photo
Does anyone have any advice?
thanks a lot

https://imgur.com/a/a2guqYZ

 

[AndyO]

Greetings everyone, I need some help please. I wanted to know if that update for Venty...the most recent one a requirement update? Do we all need it even if our machines are working fine? Can I not do the update if my machine is fine? I am just scared the update will mess up my unit for some reason. This is my third one...so, I don't want to fix what is not broken. I could use your expertise anyone please?

I would personally update it regardless and keep it up to date. There is complex logic in how the sensors and everything work. Apparently ones leaving the factory since November have also had iterations, 1.3, 1.4, etc. A device like this especially purchased so close to launch you really want to keep up to date.

I guess I took a contrary opinion. I think the issues with the Venty are wildly overblown - but why fix what isn't broken?

While there are still any rumoured reliability issues, I don't have a lot of interest in a firmware update. I have that lever to pull if something goes wrong, but if I update for no reason and something goes wrong, I can't pull the lever of going backwards.

All that said, if something did go wrong, I guess I'm leaving myself open to S&B saying "well there was a firmware update available that could've prevented this."

 

[n0tu2]

I can't install the new firmware on my iPhone via webble.
normally it loads it and then at the end it throws a message. see photo
Does anyone have any advice?
thanks a lot

https://imgur.com/a/a2guqYZ

Might be some security settings on your IPhone blocking? There is another one besides web ble right? Bluefy and some other apps do the same thing too.. maybe those will work..

Any Iphone users have any other options? Check web ble permissions and give it all it needs..

Try a different Iphone, tablet, an android phone.. or a laptop w/Chrome.. Anything that has the latest Chrome browser and bluetooth.. or a PC w/Edge? If using a laptop plug usb port in for power and start charging Venty from laptop.. to wake up Venty bluetooth.

I guess I took a contrary opinion. I think the issues with the Venty are wildly overblown - but why fix what isn't broken?

The 1.07 really does fix some bugs tho.. I think it's warranted just in case.. I saw 1.06 users getting the random E04s as well.. only one claim of E04 on 1.07 and it was an 063.. a real E04

 

[AndyO]

The 1.07 really does fix some bugs tho.. I think it's warranted just in case.. I saw 1.06 users getting the random E04s as well.. only one claim of E04 on 1.07 and it was an 063.. a real E04

I think I'm still on 1.04. Haven't had any issues.

I did have a look at it the other day, but I wasn't able to update it from the Bluefy iphone app even if I'd wanted to.

 

[justcametomind]

I can't install the new firmware on my iPhone via webble.
normally it loads it and then at the end it throws a message. see photo
Does anyone have any advice?
thanks a lot

https://imgur.com/a/a2guqYZ

I updated on mine, but I used Bluefy. My Venty was already 1.05 though. The most thrilling moment was when I had "Er04" displayed while upgrading the firmware. But that's the last time I have seen that.

 

[FlyingJustice]

Loving the Venty a lot! Had it for over a month now and I'm still amazed each time I use it. I was afraid of getting the E04 errors and so watched the screen like a hawk but so far no issues. Bought both the filling aid and dosing capsules to try out. After using each for a bit, I prefer the filling aid as I don't have to empty/fill the capsules. I just grind to fill the filling aid and then when out, I'll screw it onto the Venty and fill then toss the AVB when done. Makes walking my dog with the Venty much easier.

Running it with a high artisan dynavap stem that is connected with a Simrell Venty adapter, the vapor is much tastier and cooler now. With the stock mouthpiece, it can get hot and make it uncomfortable to take hits.

Got a Senhed (@Sedhed.studio on instagram) case and highly recommend it for those who are on the fence about it. Prevents your hand from getting too hot when holding the Venty but also has slits/holes around so the heat can dissipate.

It has a leather strip on the bottom to act as a built-in stand which caught me off guard when I first realized what it was for. It is like he thought of everything, even shipped it with a 3D printed Venty so the case doesn't get damaged. I kept it so I can troll my friends by pretending to hit it and pass it to them.

Side by side of the imposter!

 

[MoltenTiger]

I doubt it's PEEK melting..? misconceptions with PEEK and regular plastics.. People think 'it's made of plastic' it's cheap.. they are thinking of their remote control and other electronic device plastics.. That type plastic melts with a BiC lighter flame and reeks when burned - lol. If PEEK was cheap to use everyone would be using it.. This is a high end plastic polymer that's heat resistant and won't even start to melt unless it hits 662-723F.. If it was that hot he would have combusted way before. Off gassing is also very low with PEEK and even after long very high heat exposures it releases very few hydrocarbons and pure water molecules. The heater is all metal and coil only surrounded by a PEEK shell.. the body is hard as a rock and not a flimsy feeling plastic.. those who own will contest.

Those melty buttons I doubt too.. doubt they melted.. I think they are made of some cheap China plastic that broke around the triangle seams from excessive use.. most people don't use the plus/minus buttons after setting temp and boosts once so my guess is S&B did cheap on those thinking regular plastic may be fine for the buttons... but yeah, probably wasn't a good idea.. bad batch/supplier/choice. Not defending them as they made some poor choices on the buttons.



Did you put anything in there out of the ordinary before this started happening? Hash or concentrates? It looks like carbon or hash turd remnants.. Is your bud from a dispo/legal? could be some adulterated stuff being left behind after it's vaped. Remember the grit weed scare? Clowns putting salts or glass beads to make it sparkle/better bag appeal.. but that wouldn't explain why it only occurs in that one spot.. even if you combusted I don't think it would stick to the bowl like that? I must of put 100 bowls through mine so far and it looks brand new / no stains like that at all.. I've just been brushing the avb out.. most of it falls out by itself when tapped out.. Just doing ISO swabs every once and a while (15-20 bowls) and a quick burn off.. Are you doing all max 410F power hits?

This is an odd one ..

The debris looks like charred chamber contents and not melted plastic.
Note though that Bic flames hit ~1300°C so will definitely burn and melt PEEK.
Difference is that it will self extinguish and be compliant with needle flame testing.

The outer enclosure is probably an ABS / PC mix, the polycarb additive will allow thie ABS material to pass compliance testing. Though I don't know which standards they must meet and the details.

The overmolded orange plastic on the buttons is likely some other plastic mix (I guess they're softer?)
The photo I saw here showing the disintegrated buttons looked like they got something wrong with the mix on the overmould to me.

The QA with this product is frustrating to see, and the price of the Venty is astronomical to boot. For what you're getting it's a shame they're bothering to make them in Germany.

 

[LaughingDog]

I just got the Venty and am experiencing random E04 errors. So far I've been able to reset the venty and overcome the error without missing a session. I will be looking into the firmware upgrade to hopefully overcome the issue.

That said, this is the best portable I've ever used, I don't regret the purchase. I've had the Mighty + and I like the Venty a lot more. The form factor, quick heat up, effortless draw, great taste, consistency can't be beat.

I've been doing some experimenting and it appears to me that the E04 error gets generated when I draw very hard. If I take a normal draw I can hit it time and again but If I really inhale it errors out. I'm hitting it through a bong.

 

[chillAtGVC]

@LaughingDog my guess on that is that you are causing the new flow rate sensor to send data that the software is not expecting. Or that the flow rate sensor is not able to encode properly.

 

[LaughingDog]

@LaughingDog my guess on that is that you are causing the new flow rate sensor to send data that the software is not expecting. Or that the flow rate sensor is not able to encode properly.

Yes, I believe overdrawing it causes the error. That only occurs when I inhale as sharply as I can. Normal draws that are effortless produce great clouds without erroring out.

Is there any documentation on the error codes?

 

[Octavia]

Is there any documentation on the error codes?

I believe if you hit + when the error is displayed it displays either the message or sub error code. Might be wrong on the button though, the correct button was mentioned shortly after folks got their replacement units

 

[4-Aces King-High]

Just received my next new Venty from RMA,missed the Venty and Glad to have it Back ,it is my “ electronic- bong” Cheers

 

[chillAtGVC]

It is the + button to see the subcode of E04. I doubt that S&B is going to release what these mean, they are internal codes for the firmware team.

 

[florduh]

SedHed put out a Fallout Vault Dweller Edition case

 

[LAWTHEONE]

https://imgur.com/a/2stCR3X

Venty with a Delta 3-D Studios mighty water piece adapter. Not too bad.

 

[Flower of empathy]

I'm still very curious as to how many devices were ultimately bricked or even just affected by these issues out of the gate. Was there ever an official source for this?

If it is 10,000 it's not insignificant, but we do have a little bit of information that may help put that number into context. Back in 2021, they were producing approximately 1,500 devices per day:

The 1,500 unit figure is likely dated now as the article also mentions that they were finalizing plans to increase capacity at their factory by 40%. This is also detailed in a promotional video from around the same time as the article. If the time stamps don't work, this expansion is described by Markus Storz at 32:29:

I think it's likely that their factory expansion has completed now so napkin math tells me that an increase of 40% in capacity roughly equals an additional 600 units on top of the 1,500 they were producing daily. Given 20 working days this comes to approximately 42,000 units per month. If manufacturing capacity is split equally across their 5 product lines, then we're looking at about 420 Ventys a day, or 8,400 a month at a minimum. That comes to about 58,800 units in the 7 months since sales started last October in addition to whatever was manufactured in preparation for the product launch. Given that it's their new product it's entirely possible and imo quite likely that they've allocated additional resources to their manufacture so I'd guess that the numbers are higher.

As usual though, outside of the quoted info everything else is just conjecture based on what I've read.

Honestly, i think those unit numbers are inflated, or canopy growth stock should be way higher... - search for storz&bickel at www.bundesanzeiger.de there you can find the last years of company balance sheets with a couple years delay...
They had 57m sales volume in 2022, that's way less than 1500 units/day - more like round about 120-150k units per year / 400/day
A lot more info to gain in those sheets... i even suspect them to cook with hot air
If the venty only had a plenty bowl...

 

[pxl_jockey]

I’m still on the fence with the Venty but the last few pages are more encouraging, concerning errors and RMAs. I‘m definitely interested and have plenty of devices if the Venty did go down but I really don’t want to get on the RMA carousel. That’s honestly the only thing giving me reservations, reading a few horror stories of poor souls on their fifth or sixth Venty with some still having problems getting a working unit. It’s difficult to gauge if an issue still exists or if it’s truly smooth sailing from here. If all the folks with working Ventys weren’t overwhelmingly positive and consistent across the board, it would be easier for me to forget about it. But I can’t quit thinking about it!

 

[ChooChooCharlie]

I was sick with a bad cold last week, sore throat, coughing, etc. The Venty came to my rescue. Such open flow, freedom from lung stress and strain

 

[imor jones]

I was sick with a bad cold last week, sore throat, coughing, etc. The Venty came to my rescue. Such open flow, freedom from lung stress and strain

Hehe same here i have a could. And startet using the venty on 180 insread of 195. So i had smooth Hits, that i could handle with my sore throat.

I’m still on the fence with the Venty but the last few pages are more encouraging, concerning errors and RMAs. I‘m definitely interested and have plenty of devices if the Venty did go down but I really don’t want to get on the RMA carousel. That’s honestly the only thing giving me reservations, reading a few horror stories of poor souls on their fifth or sixth Venty with some still having problems getting a working unit. It’s difficult to gauge if an issue still exists or if it’s truly smooth sailing from here. If all the folks with working Ventys weren’t overwhelmingly positive and consistent across the board, it would be easier for me to forget about it. But I can’t quit thinking about it!

I have to say, that i am on my second venty. But its slso one of my most favorite vapes. And i would highly recommend it. I guess there are much more nicely working once than bricked once.
I went on a 5 days bike Trip i just came back from. And the venty and the anvil thermacore were the vapes i took with me. Before it was the tinymight i took with on such Trips. But easy use of the venty made me take the venty this time. Also less glass to brake. Ok u could use the tm metal stem as well. Batterylife, i also think, that the venty gives u many bowles per charge...
Also with session style heating the venty is very comfortable to use.

 

[Jack_72]

Hey guys, guess I am also part of the E004 club now.
Started an RMA last week and will get a replacement device soon.
Howewer, Storz und Bickel does not consider my defect to be a warranty case and only replaces it as a gesture of goodwill. I did not harm my Venty in any way though.

Version of firmware was 1.07, Venty was delivered back in december 23, was in use for roughly 50 hours.

 

[snowdrop7756]

Hey guys, guess I am also part of the E004 club now.
Started an RMA last week and will get a replacement device soon.
Howewer, Storz und Bickel does not consider my defect to be a warranty case and only replaces it as a gesture of goodwill. I did not harm my Venty in any way though.

Version of firmware was 1.07, Venty was delivered back in december 23, was in use for roughly 50 hours.

What do you mean by that? That this isn't covered by the warranty normally? Or that they're considering these er04's a defect and replacing regardless of warranty state (though everyone should be under warranty right now).

 

[Jack_72]

What do you mean by that? That this isn't covered by the warranty normally? Or that they're considering these er04's a defect and replacing regardless of warranty state (though everyone should be under warranty right now).

I contacted them with the error description and the additional codes (plus button) 052, 153, 252, 353, 452, 553, 652 and 753, whereupon I was told to send in my device, for which a label was sent to me free of charge.
I was sure that I would receive a replacement device as part of a warranty claim.
When I then received the message that my RMA was closed and that I would be sent a brand new device, I was of course very pleased. S&B customer-friendly (and lightning fast!!! replacement under a week of requesting the RMA) as you know and love them. When I opened the PDF invoice and saw the bold note "Exchange on goodwill", I was also very irritated. Apparently they see the fault for the defect with me, not with themselves...

I sent an email earlier asking for their opinion on the cause of the defect.

 

[imor jones]

I contacted them with the error description and the additional codes (plus button) 052, 153, 252, 353, 452, 553, 652 and 753, whereupon I was told to send in my device, for which a label was sent to me free of charge.
I was sure that I would receive a replacement device as part of a warranty claim.
When I then received the message that my RMA was closed and that I would be sent a brand new device, I was of course very pleased. S&B customer-friendly (and lightning fast!!! replacement under a week of requesting the RMA) as you know and love them. When I opened the PDF invoice and saw the bold note "Exchange on goodwill", I was also very irritated. Apparently they see the fault for the defect with me, not with themselves...

I sent an email earlier asking for their opinion on the cause of the defect.

Boah, thats a shame, that you now have to hope on their goodwill if your venty gets n error. Till now i always was defending s&b. I thought like, if i get a new one anyway, i dont care so much if i get an error. Just a few posts above i said i highly recommend a venty purchase. But if this is the new politic
Also in my other post today, i said the venty was the one i took to my 5 day bicycle trip. This is my second venty. My first one had an eror4 as well. When this happend i had been on a 2 days skiing trip. Just before the error4 appeared i told my friend, the venty would be the one i will take on our bike trip. 5min later it had an error4.
Now i was trusting my new one enough to take it to the bike trip.

Anyway they cant blame us for that, that their products are getting errors all the time. They should replace it under warranty. And not by their goodwill.

Actually it was announced here before, that they will not take the error4 as an warranty case anymore. Now they really do. Hmm...

Shit i hope there goodwill will last a long time though lol

 

[Jack_72]

Boah, thats a shame, that you now have to hope on their goodwill if your venty gets n error. Till now i always was defending s&b.

I am still in love with them. In the end they offer me what I ask for, a new unit.
I just wonder if this will affect future RMA requests in any way. Not necessarily legally, but psychologically. If I bring up problems in the future that S&B don't think they are responsible for, will they be more likely to refuse me a replacement because the last device was already a 'gift'? I don't know.

Anyway they cant blame us for that, that their products are getting errors all the time. They should replace it under warranty. And not by their goodwill.

The only thing I can imagine is that they accuse me of dropping the Venty. Which never happened. It has tipped on its side a few times during filling because there was no suitable filling aid for a long time, otherwise I have of course treated this premium vaporizer with care.

Actually it was announced here before, that they will not take the error4 as an warranty case anymore. Now they really do. Hmm...

Yes, but I think that referred to the software-related E004s that could be fixed with the update.
I had updated the Venty to 1.07 a few days before my E004.