I would like to talk about my experience with Vaporfection and the Vivape. When I bought the unit they were touting a $50.00 rebate if ordered before the 1st of April. I signed up and made the purchase at the same time of signing up which was 03/31/12 7:49 PM.
They dispatched the order e-mail stating I had made the purchase on April 1, 2012 2:49 am. I sent an e-mail asking why and that I was afraid I would not get the rebate.
I wrote:
Hi, I need to cancel my order. I am finding a discrepancy on the date of the order placed. My registration to the site was exactly when I placed the order @ 03/31/12 7:49 PM.
The order itself is showing Order Date:April 1, 2012 2:49 am. As far as I am concerned this will void the $50 mail in rebate. I have also found that other resellers are offering the aqua vape for free and a rebate of $50.00 + free herb grinder. Another issue that really concerns me is the fact that the unit uses 700 watts of power. I think that number is really excessive for what the product offers. As of today 4/1/2012 the product has not shipped so I would prefer a full refund.
The reply was:
Your purchase will include the $50 rebate even though it was ordered on the 1st. Also, you should be aware there are some scam sites out there offering accessories as a lure that deliver nothing. As for the 700 watt element that not a constant wattage that simple ensures that the viVape gets to the selected operating temperature quickly. In the mean time we'll check the shipping status and let you know if we're able to stop your order and issue a refund. Thanks for your business! Your Friends at Vaporfection
I reply with:
Go ahead and ship the unit.
I was worried about the rebate and offers.
So after that ordeal which was not that big of a deal I proceed to wait for the order information to be updated on the site with tracking. A few days pass by and I get concerned as I have not gotten any tracking information. I dispatch an e-mail, and they reply with the tracking and state it was due for delivery that day. I got really excited and could not wait for this thing as it was my first herbal vaporizer. Once I open the box and look through all the stuff, there is no $50.00 rebate in the box. I e-mail them, but never get a reply
Now today I get home after a hard days work to find that the unit will not heat up at all
After only a few days over a month the unit is dead.... Nothing has happened to the unit, as it has sat next to my PC since the day I got it. I am beginning to question the reliability of this unit. I dug through this thread and found a few others who had this same problem. I am wondering if I should have just bought the Volcano. I am also kinda of worried that the replacement will do the same thing knowing my luck and the warranty is only for a year. Kinda sucks too as I have 3 guys at work that also had interest in this unit, but I cannot really recommend the unit based on my experience. It worked awesome when it worked, but I think reliability is an issue. I also can't recommend it based on the fact that I felt like I was lied to about the rebate and then ignored. Not only that, they offered 20% off with code after I had already purchased it at full price hoping for $50 off.
I will be contacting them to see what I can do as far as warranty replacement. I hope we can do a cross shipping arrangement , like give them my CC# in good faith to speed up the process.