Discontinued VapeXhaleLabs Presents: The Cloud

[jackstraw62]

thank you for the update. I thought something like that was happening. I feel a lot better after reading the post from Vape Xhale. I will be ready when it is ready. (been ready for awhile) Still using heat gun and bong until then:

 

[Fiend]

I apologize if you haven't received a response from me. I answer both the support and stonemonkey emails, I still have a few more to go today, but have answered the majority of the emails up until Friday. I have checked my spam folder and couldn't find any outstanding inquiries. The lack of the response to your email could be a technical mistake but as far as me ignoring your email(s), I simply don't see them in my inbox. I've been doing my best to respond to both forum requests and emails but I can only answer what is in my inbox. As others have stated, I typically turn around emails within 24 hours.

edit - Fiend - I checked my inbox and saw the last time I received an email from you was March 31st, you made a compliment about the music in our videos. I promptly replied to that email, thanking you for your support. Other than that email, I could not find any additional messages from you. Did you start emailing me from a different email address?

No, it was not from a different email. I've sent 5-6 emails to both of the emails provided and you have been on my contact list since you first replied to me in March. SM, you're a very nice guy but I feel like your guys first reaction is to always defend yourselves instead of admitting error. Not to say that you did anything wrong but this is my impression from thoroughly following this thread. Do you know how hard it was for me to receive a response only for it to be a defense instead of the assistance I requested?

...and then I scroll down to see even more problems before the release.

 

[arkadiy]

I have the email and was waiting until tomorrow to order my pre-order at $350.

Now that this has been going on, should I still put my order in or should I just wait? It is still the old order page and asking for credit card information. Should I just put it in and let it charge my card, get refunded, and then let it charge my card again when the vape is shipping?

I also asked a question earlier about how many clouds are allowed to be pre-ordered. Is it limited to 1 or can I order 1 of each package? 2 of each?

Thanks for the help, can't wait to receive my cloud!

 

[pakalolo]

No, it was not from a different email. I've sent 5-6 emails to both of the emails provided and you have been on my contact list since you first replied to me in March. SM, you're a very nice guy but I feel like your guys first reaction is to always defend yourselves instead of admitting error. Not to say that you did anything wrong but this is my impression from thoroughly following this thread. Do you know how hard it was for me to receive a response only for it to be a defense instead of the assistance I requested?

...and then I scroll down to see even more problems before the release.

So it's automatically SM's fault? Dude, you have a lot to learn about the reliability of the internets and particularly email.

 

[t-dub]

If this stuff was going to be easy then everyone would be doing it. My father, rip, used to tell me when I was a kid: "Jobs with no problems pay very little money." Right now I am sure the VXL team is wondering how they got all the problems (goat rodeo) with none of the money . . . yet. Hang in there guys. Its all gonna work out in the end.

t-dub

 

[Troi]

I apologize if you haven't received a response from me. I answer both the support and stonemonkey emails, I still have a few more to go today, but have answered the majority of the emails up until Friday. I have checked my spam folder and couldn't find any outstanding inquiries. The lack of the response to your email could be a technical mistake but as far as me ignoring your email(s), I simply don't see them in my inbox. I've been doing my best to respond to both forum requests and emails but I can only answer what is in my inbox. As others have stated, I typically turn around emails within 24 hours.

edit - Fiend - I checked my inbox and saw the last time I received an email from you was March 31st, you made a compliment about the music in our videos. I promptly replied to that email, thanking you for your support. Other than that email, I could not find any additional messages from you. Did you start emailing me from a different email address?

No, it was not from a different email. I've sent 5-6 emails to both of the emails provided and you have been on my contact list since you first replied to me in March. SM, you're a very nice guy but I feel like your guys first reaction is to always defend yourselves instead of admitting error. Not to say that you did anything wrong but this is my impression from thoroughly following this thread. Do you know how hard it was for me to receive a response only for it to be a defense instead of the assistance I requested?

...and then I scroll down to see even more problems before the release.

Fiend, as SM announced I have been brought on board to help with the customer service. Please send me an email at pcancila@gmail.com with the issue or questions that you have for VXL, and I will gladly help get this resolved for you.

Please understand, and SM has made it clear on this forum before, this is not amazon.com, nor a large team. VXL was 3 people before I joined, email also isn't as reliable as we like to think. But rather then pointing fingers, lets get your questions answered. Please email me with all of your concerns, and I will be very happy to assist you.

 

[mflb_hustler]

Will the Cloud ever be able to be used without glass? Will a wand/whip type device be developed for it? I have instances where I need to vape quietly lol The whistle of the Cloud is already loud enough.

Also will the current price stay put indefinitely, or will there be sales, or will it be like arizer and ebay lol

Hey why would you want Vapexhale to make a wand? It already exists... all you have to do is use a non-diffused 19mm downstem it seems like it should work perfectly but without the moisture obviously while still maintaining an all glass vapor path

 

[SD_haze]

Will the Cloud ever be able to be used without glass? Will a wand/whip type device be developed for it? I have instances where I need to vape quietly lol The whistle of the Cloud is already loud enough.

Also will the current price stay put indefinitely, or will there be sales, or will it be like arizer and ebay lol

Hey why would you want Vapexhale to make a wand? It already exists... all you have to do is use a non-diffused 19mm downstem it seems like it should work perfectly but without the moisture obviously while still maintaining an all glass vapor path

Plus it would be superior to using a dry hydratube because the vapor goes straight up into your mouth with less exposure to glass surface area.
A really short downstem would be perfect, especially with concentrates

I'd definitely pick up a short oversized downstem for flavor tests, no one will say water doesnt filter out ANY of the flavor, definitely a slight reduction.

I usually like the first rip dry (if the vape im using maintains flavor well) and then ill do the rest of the bowl through water.

 

[AGBeer]

Wouldnt something like the 7th Floor 'Vapor Tamer' work for this very purpose? I mean, they DO have GonG endings on each side - are they 14 or 18?

This looks like it would be the perfect accessory if someone wanted to go this route. No?

 

[pngwyn]

^ lol I posted the same question like 3 pages back. I think it'd work as long as there isn't an issue with the frozen glass touching the Cloud (not sure if it even gets that hot though). There is no problem with a VT -> LSV cold on hot so I doubt the Cloud would be any riskier.

My VT should be arriving tomorrow, I hope it's not as draggy as everyone says, but I will probably try using it with the Cloud when I finally get mine. I wonder if it's as effective having the coil before the water filtration, though.

Both the VT and the Cloud are 18mm -- "just flip the Cloud upside down and it can be used with any 18.8 and 14.4 (with appropriate adapter) water tools."


Also thanks for the responses.. I have no doubts about the Cloud now

 

[Fiend]

I apologize if you haven't received a response from me. I answer both the support and stonemonkey emails, I still have a few more to go today, but have answered the majority of the emails up until Friday. I have checked my spam folder and couldn't find any outstanding inquiries. The lack of the response to your email could be a technical mistake but as far as me ignoring your email(s), I simply don't see them in my inbox. I've been doing my best to respond to both forum requests and emails but I can only answer what is in my inbox. As others have stated, I typically turn around emails within 24 hours.

edit - Fiend - I checked my inbox and saw the last time I received an email from you was March 31st, you made a compliment about the music in our videos. I promptly replied to that email, thanking you for your support. Other than that email, I could not find any additional messages from you. Did you start emailing me from a different email address?

No, it was not from a different email. I've sent 5-6 emails to both of the emails provided and you have been on my contact list since you first replied to me in March. SM, you're a very nice guy but I feel like your guys first reaction is to always defend yourselves instead of admitting error. Not to say that you did anything wrong but this is my impression from thoroughly following this thread. Do you know how hard it was for me to receive a response only for it to be a defense instead of the assistance I requested?

...and then I scroll down to see even more problems before the release.

Fiend, as SM announced I have been brought on board to help with the customer service. Please send me an email at pcancila@gmail.com with the issue or questions that you have for VXL, and I will gladly help get this resolved for you.

Please understand, and SM has made it clear on this forum before, this is not amazon.com, nor a large team. VXL was 3 people before I joined, email also isn't as reliable as we like to think. But rather then pointing fingers, lets get your questions answered. Please email me with all of your concerns, and I will be very happy to assist you.

lol, I didn't point any fingers and this is exactly what I mean with the defensiveness. You know my issue, it's stated in the post, why do I have to send 16 fucking emails as opposed to the 15 I have already sent? How about a little initiative on your part because I'm god damn sure I've shown more than enough on mine.

Lets make something clear, you guys advertise yourselves as a company, a commercial business. I don't care how many people you guys hire if it's not adequate enough to do your jobs. Idc if your amazon or not, you guys have a responsibility, so don't act like you don't and shrug off it. If this was supposed to be a hobby than it wouldn't be posted on here as a business venture. This is clearly something that was not just for fun but to gain a profit. Regardless of whether you are amazon or not, their are multiple claims about the quality of your service that was made by or supported by your staff. So don't go side stepping when a different comment is made about the quality of said service...

It really sets me off to see you guys go from acting so conceited to acting humble to being victimized. I feel very disrespected from the preceding posts, especially as someone who has advertised this product for the past year.

Modnote: You need to review the forum rules. Especially the "Be Nice" section. Please do so carefully when your ban expires. Everyone is eagerly awaiting the Cloud and we don't want to see the team's time and nerves wasted on garbage like this. Thank you.

 

[charliedontsurf]

It really sets me off to see you guys go from acting so conceited to acting humble to being victimized. I feel very disrespected from the preceding posts, especially as someone who has advertised this product for the past year.

Relax, man. It's not like they're Toyota and your accelerator got stuck. They've decided to put their energies into R&D instead of marketing and sales, and while it has apparently been an issue, I would rather them err on that side than making a subpar product. And any of these problems now, even unanswered emails which you seem to think of as insulting, will not keep the VXC from showing up on your doorstep in 2 to 3 months.

Email can be laughably unreliable. I imagine that if you have trouble sending from account A to account B once, than it is more likely to happen over and over.

Cut them a break. I imagine they weren't ignoring you because that's not how you make sales.

SM, I'm on preorder but have no made any attempt yet to purchase the VXC. I know things have changed and well be charged when they ship now - do I need to do anything to make sure I still have my place?

 

[stonemonkey55]

I apologize if you haven't received a response from me. I answer both the support and stonemonkey emails, I still have a few more to go today, but have answered the majority of the emails up until Friday. I have checked my spam folder and couldn't find any outstanding inquiries. The lack of the response to your email could be a technical mistake but as far as me ignoring your email(s), I simply don't see them in my inbox. I've been doing my best to respond to both forum requests and emails but I can only answer what is in my inbox. As others have stated, I typically turn around emails within 24 hours.

edit - Fiend - I checked my inbox and saw the last time I received an email from you was March 31st, you made a compliment about the music in our videos. I promptly replied to that email, thanking you for your support. Other than that email, I could not find any additional messages from you. Did you start emailing me from a different email address?

No, it was not from a different email. I've sent 5-6 emails to both of the emails provided and you have been on my contact list since you first replied to me in March. SM, you're a very nice guy but I feel like your guys first reaction is to always defend yourselves instead of admitting error. Not to say that you did anything wrong but this is my impression from thoroughly following this thread. Do you know how hard it was for me to receive a response only for it to be a defense instead of the assistance I requested?

...and then I scroll down to see even more problems before the release.

We've responded several times to you to see how we can help. I have already told you that other than the email from Mar 31, I have not received any further correspondence from you. Whether you sent 5, 16, or 500 emails to us, we cannot answer them if we did not receive them. We are happy to assist you but if you want to continue to twist our words and question our motives and response times rather than tell us the questions in your email, then we will not be able to resolve your issue. Since it seems like we are having email issues, can I answer the questions you had here?

 

[stonemonkey55]

It really sets me off to see you guys go from acting so conceited to acting humble to being victimized. I feel very disrespected from the preceding posts, especially as someone who has advertised this product for the past year.

Relax, man. It's not like they're Toyota and your accelerator got stuck. They've decided to put their energies into R&D instead of marketing and sales, and while it has apparently been an issue, I would rather them err on that side than making a subpar product. And any of these problems now, even unanswered emails which you seem to think of as insulting, will not keep the VXC from showing up on your doorstep in 2 to 3 months.

Email can be laughably unreliable. I imagine that if you have trouble sending from account A to account B once, than it is more likely to happen over and over.

Cut them a break. I imagine they weren't ignoring you because that's not how you make sales.

SM, I'm on preorder but have no made any attempt yet to purchase the VXC. I know things have changed and well be charged when they ship now - do I need to do anything to make sure I still have my place?

@CDS - you are all good, you will get your email when your unit is ready to ship

 

[Vitolo]

....Relax, man.....

Exactly, charliedontsurf!

.....

Such an exhibit of righteous indignation!
I have until now not posted in this thread.. I am waiting for the Cloud with great anticipation, like everyone else.
The guys, BTW advertise themselves as a NEW... emerging business.
Even the website says "Under Construction" to this day.
I have watched every day since this all started.. and I have not seen anyone act conceited.
I saw some enthusiastic guys very proud of an idea...
... and then they HUMBLY, delayed because things were not right.
They did not go off half cocked and send out units before it was time.
They portrayed themselves as regular guys.. and to me... the delays showed professionalism and desire to deliver with pride... and no "bug fixes and workarounds".
Hostility should be directed privately to spare the rest of us the abusive language and hostility.

 

[Nosferatu]

It really sets me off to see you guys go from acting so conceited to acting humble to being victimized. I feel very disrespected from the preceding posts, especially as someone who has advertised this product for the past year.

Relax, man. It's not like they're Toyota and your accelerator got stuck. They've decided to put their energies into R&D instead of marketing and sales, and while it has apparently been an issue, I would rather them err on that side than making a subpar product. And any of these problems now, even unanswered emails which you seem to think of as insulting, will not keep the VXC from showing up on your doorstep in 2 to 3 months.

Email can be laughably unreliable. I imagine that if you have trouble sending from account A to account B once, than it is more likely to happen over and over.

Cut them a break. I imagine they weren't ignoring you because that's not how you make sales.

SM, I'm on preorder but have no made any attempt yet to purchase the VXC. I know things have changed and well be charged when they ship now - do I need to do anything to make sure I still have my place?

@CDS - you are all good, you will get your email when your unit is ready to ship

Question. So does that mean people that got an order number and/or paid already will still keep there spot in line and we don't have to do anything more but wait for the email of shipment notification and payment?

 

[nr-cole]

lol, I didn't point any fingers and this is exactly what I mean with the defensiveness. You know my issue, it's stated in the post, why do I have to send 16 fucking emails as opposed to the 15 I have already sent? How about a little initiative on your part because I'm god damn sure I've shown more than enough on mine.

Lets make something clear, you guys advertise yourselves as a company, a commercial business. I don't care how many people you guys hire if it's not adequate enough to do your jobs. Idc if your amazon or not, you guys have a responsibility, so don't act like you don't and shrug off it. If this was supposed to be a hobby than it wouldn't be posted on here as a business venture. This is clearly something that was not just for fun but to gain a profit. Regardless of whether you are amazon or not, their are multiple claims about the quality of your service that was made by or supported by your staff. So don't go side stepping when a different comment is made about the quality of said service...

It really sets me off to see you guys go from acting so conceited to acting humble to being victimized. I feel very disrespected from the preceding posts, especially as someone who has advertised this product for the past year.

EDIT: This was in bad taste. Never mind.

 

[Stonebreaker6]

To SM55 and the rest of the VXC boys (looks like there's a new one), file Fiend under the heading of "You can't please all the people all of the time."

And for the record, I've never read anything from any of you that could even remotely be considered conceited. I suppose that's open to interpretation but my

Like (most of) the rest of the peeps on FC, I heard you. And while a I'm a little bummed, I'm not going anywhere. Just keep doing what you're doing.

 

[Frederick McGuire]

Just a thought re using the cloud without a water piece.

If you have an extreme q, the cyclone bowl and elbow would fit on the cloud wouldn't it?

Or,

Again using the cyclone bowl, instead of the elbow, a 7th floor vapor tamer mouthpiece.
That's a pretty short, all glass air path.

The 7th floor vapor tamer has 1 18mm GG Male & 1 18mm GG Female.
So if you wanted to use the tamer directly with the cloud, you would need to either

A) put the female end directly onto the cloud, and draw directly from the male end,
Or
B) put a cyclone bowl on the cloud, put the male end of the tamer in the cyclone bowl, and put the tamer mouthpiece into the female connector.

I would probably avoid putting the tamer directly onto the cloud, as I have noticed that sometimes there can be a bit of condensation inside that leaks out of the bottom, and I wouldn't want to risk getting any water in the cloud...
That could just be me being overly cautious though...

I've been trying not to follow this thread to carefully because the wait would kill me, so I just wanted to confirm a few questions:
1) so the North American model will be shipped pretty much sometime this year?
2) and international versions will be shipped a month or two after that?
2-2) so I might be able to get an Australian version some time around February/March next year?
3) will we be able to get more than one hydra tube when we buy the cloud?
4) all you guys going to have an official cloud 18mm to 14mm adapror or will we have to get one ourselves somewhere else?

I know there is still a lot of stuff to be worked out, and the answers to these are probably all in the thread somewhere, but searching really wasn't helping me..

 

[Nycdeisel]

the cloud is meant for water pieces

 

[Frederick McGuire]

Yep, and that's exactly how I plan on using it once they start shipping internationally, I was responding to vape4lifes question about usin it without water.

(I just read the page 139 and realized that my cyclone bowl suggestion was already mentioned... Great minds think alike I guess )

 

[Elluzion]

Man the beees are buzzing in this thread ha,..

I wasn't receiving any emails from VapeXhale, but contacted SM directly and got an e-mail within hours explaining there would be an announcement soon.

The next 8 weeks are going to be hard, but soo exciting. There better be MORE VAPEXHALE CLOUD VIDEOS TO HOLD US OVER. wink* wink* those who have them. Shoot some vids!

 

[IAmKrazy2]

Lets not forget the best news, it sounds like things are running smoothly, and we look to be closer to 8 weeks then 12 weeks. That's a bonus. Oh, and sounds like we won't pay till the item is about to ship. Wasn't a problem for me, but i know some weren't happy.

 

[manchild]

*note (with current setting the units shuts off after 12minutes on full temp., unless i turn if off then on again to reset auto shutoff. Production unit will be about an hour shutoff i believe. this is only when on temps higher then i would ever use for herb, past the noon position on the dial. On herb temps, i don't believe any shutoff is built into the production unit.

This is the only comment I have found with regards to the auto shut off capabilities of the cloud.

IAmKrazy obviously knows what he's talking about but can we get a clarification from the VapeXhale team?
And a related question. How fast can you guys vape your usual sized bowl?

I've been unusually happy for the last few days...... I wonder why?

 

[Guest]

Wow what a bias fucking site. Had to register another fucking account to submit my message by the time I was done posting it. This site has reached a new low, conforming to a monopoly. Perhaps I can't say anything bad about any of vtacs favorite companies? Fucking ludicrous.

We've responded several times to you to see how we can help. I have already told you that other than the email from Mar 31, I have not received any further correspondence from you. Whether you sent 5, 16, or 500 emails to us, we cannot answer them if we did not receive them. We are happy to assist you but if you want to continue to twist our words and question our motives and response times rather than tell us the questions in your email, then we will not be able to resolve your issue. Since it seems like we are having email issues, can I answer the questions you had here?

Please, my post was well articulated with quotes, references, maybe a few exaggerations, but I assure you their was no twisting of words or motives. You're the only one twisting motives by asserting that I'm doing such when I merely suggested error. These passive aggressive statements have no value other than to victimize yourselves.

To all of those saying I have no right to upset about the email problem, you have demonstrated nonrecognition for how email works. I had ascertained that the email not going through was due to a problem with their server. How? Because with 'vigorous testing' I was able to establish that only both emails on his server can't receive my emails! I didn't go flaming him for this I made a point and suggested at first that it could possibly be their fault only to get nudged away. This is not an acceptable response to me and is why I am still discussing this. I've obviously been disregarded again and again and I would not like it to go unrecognized.

I apologize for my profanity and the frustration which was perceived as hostility; my attitude reflects on how I feel I've been treated. Whether others agree or not, I am not asking but stating my perception. This is obviously not my place so I will be going on my way.

mod note: That would be 'biased site', not "bias site". And if we're so biased, why hasn't this post been removed? As for being disregarded, you've done that with our rules, so yes, you will be on your way.