Hi there everyone - sorry for the lack of communications, all of the spare time I've had over the past few weeks has gone to filling orders and taking care of issues, as well as training new staff.
The batteries being sold by PlanetVape are genuine High Capacity units with my seal of approval. PlanetVape and I are working together to establish a much more reliable order fulfillment system. It's become glaringly obvious to me that the current model is not working, and I am very unhappy with the length of time people are having to wait to get their order taken care of. By bringing on experienced external distributors, I hope that I we can eventually eliminate the wait times completely.
As things stand now, the backorder list is smaller than it has ever been and we are awaiting the receipt of the latest batch of batteries to finish it off. I had failed to take into account the holidays in Asia last week which delayed their sending until this week.
From all of my customers, I am hearing the same thing; great product - poor communication. This project took off at such a pace that I was totally unprepared to handle it. Having no experience managing people I held off on bring on extra support until well past the point I should have. And issues with the international supply of NCR18650B cells (Tesla is eating them up like nacho chips) have not made things any less complicated. This is not the way I want to run my business, and I am almost done digging my way out and making things the way they should be.
If anyone wishes to switch their order over to PlanetVape, that can be arranged no hard feelings. Just send me an email or a PM with your order number and I will process a refund through PayPal immediately. However, I recommend making sure PlanetVape has stock available before doing this as I can't guarantee their availability over time. PlanetVape had to wait through the same queue process that all of my other customers have, and I do not know how much stock is left.
If there are any questions or concerns, please drop me a line through PM (preferred), E-Mail (currently unreliable) and I am always in FC's IRC channel.