Discontinued The Sublimator
- Thread starter PlanetHaze
- Start date
i thought that was why the zephyr (if i remember right it was a bag vape that got a lot of love here on fc?) no longer existed? I never got the chance to try one myself. more so the company getting in shit rather than an individual though.
am i mistaken?
If that's a response to my challenge, then no, Zephyr didn't get shut down for shipping used devices anywhere. It was never made clear exactly why they were targeted, but they were importing newly manufactured vapourizers from China when US Customs seized their shipment.
Next.
shredhead
Specialist
I think everyone needs to take a sub hit and realize why we like this thing so much! Just grab a UFO top for when you need to do warranty. And I'm sure a max burn off for a while will take out most nasties for over the border shipping. I sent my enano once to the states and I'm sure that had crumbs in the heater core. I don't see anything different with this service on this device compared to others. Ya it may not be Dave from UD hookin your ass up, but the sheer quality of vapor is worth it. I'm away from my sub in NYC right now, so everyone take a hit for me and chill out!
Been Vapin
Fringe Class
Looks like freshheadies doesn't want any used sublimators shipped to them. Smart move on their part.
CG420
Over the horizon u can see the edges of the Earth
It is very difficult to address this matter on the forums. I understand Enrico and others associated with him may come on here to help us but that does not give way for people to just downplay the creator or those who associates with the company of Sublimator for their responses. I do not work for Sublimator but I defend them by my own indulgence because I have had an issue with my Sublimator and had been given support by personally contacting them through e-mail.
In my eyes this is how I see it. They are willing to help those out who have bought their units through Sublimator.ca and PlanetVape.ca. I have bought mine through PV around September. I have seen that Enrico stated once or so that freshheadies will be having it available at their website. Still, being part of this community was what allowed me to hear of the Sublimator. So I chose PlanetVape because they informed us about the product within these threads. If anybody who has purchased from PlanetVape please address your issues to them directly and personally. This is so you get your own unit evaluated upon the direct vendor from which you purchased the unit from.
As a buyer of any used product, you should assume and understand yourself that you will exclude yourself from warranty services because of the fact that it has been used and the inevitability that the unit may not function properly or at all if have been noted by the seller himself.
Early adopters from PV or Sublimator.ca will be serviced appropriately and will be able to receive replacements due to having bought the device directly from them as a result of registering for Fuckcombustion.com and was seen advertised on this forum specifically.
I am not one to say it is at your fault but at your own risk to buy units second-hand.For existing customers from other vendors you must direct your concerns to the correct vendor as freshheadies does not exist here to assist you on your issues on receiving a replacement of the device. I have nothing against these purchasers but I do have a problem with the fact that some will address their problems with indecency and the incentive to just focus on putting the company to shame rather than allowing them space to further help and expand their support for the consumers who have placed their orders due to having seen the product here first.
This thread is solely for those who purchased via PlanetVape and Sublimator.ca. You have been acknowledged by the creator with the response that they are willing to negotiate with second hand buyers for whatever the reasonable price it is to pay for a new heating element so long as you understand that the only way to service you is if you are willing to cooperate with the law of postage and mailing in which fees will be appointed as the parts/material is made overseas/across borders and cannot be manufactured anywhere else but the location in which the product was made from that you are sending it to.
It is not their fault that the device, unit, and/or product is manufactured in their homeland and cannot secure an appropriate return system such as others who have been able to do so in the past because it was made in state. I'm pretty sure that the Canadians there are having no problems going to the store and getting help with a replacement. I remember Thermovape having easy RMA return postage to those who purchased it here and in the state of CA. But since I was in the state I was given a free postage e-mail to return it back for servicing and repairs. So to my knowledge I assume the responsibility on my end to pay for whatever I must pay to send the Sublimator in when it needs repair. If I wasn't warranted anymore for repairs or replacements I would have never spent what I would on a used product if I couldn't guarantee myself that warranty would be included. I'm faded.
In my eyes this is how I see it. They are willing to help those out who have bought their units through Sublimator.ca and PlanetVape.ca. I have bought mine through PV around September. I have seen that Enrico stated once or so that freshheadies will be having it available at their website. Still, being part of this community was what allowed me to hear of the Sublimator. So I chose PlanetVape because they informed us about the product within these threads. If anybody who has purchased from PlanetVape please address your issues to them directly and personally. This is so you get your own unit evaluated upon the direct vendor from which you purchased the unit from.
As a buyer of any used product, you should assume and understand yourself that you will exclude yourself from warranty services because of the fact that it has been used and the inevitability that the unit may not function properly or at all if have been noted by the seller himself.
Early adopters from PV or Sublimator.ca will be serviced appropriately and will be able to receive replacements due to having bought the device directly from them as a result of registering for Fuckcombustion.com and was seen advertised on this forum specifically.
I am not one to say it is at your fault but at your own risk to buy units second-hand.For existing customers from other vendors you must direct your concerns to the correct vendor as freshheadies does not exist here to assist you on your issues on receiving a replacement of the device. I have nothing against these purchasers but I do have a problem with the fact that some will address their problems with indecency and the incentive to just focus on putting the company to shame rather than allowing them space to further help and expand their support for the consumers who have placed their orders due to having seen the product here first.
This thread is solely for those who purchased via PlanetVape and Sublimator.ca. You have been acknowledged by the creator with the response that they are willing to negotiate with second hand buyers for whatever the reasonable price it is to pay for a new heating element so long as you understand that the only way to service you is if you are willing to cooperate with the law of postage and mailing in which fees will be appointed as the parts/material is made overseas/across borders and cannot be manufactured anywhere else but the location in which the product was made from that you are sending it to.
It is not their fault that the device, unit, and/or product is manufactured in their homeland and cannot secure an appropriate return system such as others who have been able to do so in the past because it was made in state. I'm pretty sure that the Canadians there are having no problems going to the store and getting help with a replacement. I remember Thermovape having easy RMA return postage to those who purchased it here and in the state of CA. But since I was in the state I was given a free postage e-mail to return it back for servicing and repairs. So to my knowledge I assume the responsibility on my end to pay for whatever I must pay to send the Sublimator in when it needs repair. If I wasn't warranted anymore for repairs or replacements I would have never spent what I would on a used product if I couldn't guarantee myself that warranty would be included. I'm faded.
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Monsoon
Well-Known Member
Can you elaborate? Does that mean they'd ship you a new one without receiving the old one in return?
grokit
well-worn member
Again, I never mentioned anything about that.
You're making shit up as well, please don't put your words in my mouth!
I am just wondering how to get a second-hand sub serviced at all, warranty or not.
And there you go.
So by omission those that bought their subs anywhere else are totally unsupported by the manufacturer. While it totally sucks to be one of these customers, it sucks even more to be one of those dealers with any stock on hand, because they just got screwed.
Thanks for clearing that up.
On the bright side, be on the lookout for huge holiday discounts on unsupported subs!
Even though you disagree, I say this thread is for all sub owners, not just the ones with yours or enrico's blessing--what a crock. Just for further clarification, I did not buy my le sublimator kit second-hand but I am disappointed that its potential resale value has been shredded by these recent revelations.
And just for the record, the sublimator is still my top vaporizing experience. I am just dismayed by their lack of concern for so many faulty timers and the lack of documentation on the unit itself.
And instead of stepping up to fix the issue, sublimator has decided to make it worse by only fixing the subs that they sold directly, or through only one of their many retail outlets. That equates to absolutely horrible customer service for everybody else, as our brand-new $500+ sublimators are now officially unsupported, if your post above is at all grounded in reality.
I'm sure it's better to be a supported apologist than an unsupported complainer, but my complaints are totally valid. Sublimator could have built up so much good will by handling this differently, which makes me question the decision-making that led to this travesty.
I can only imagine how all of these newly-unsupported dealers feel, like I said look for big sales!
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dorkus_molorkus
Well-Known Member
So you are officially speaking on behalf of PV, sublimator & FC now?
I dont have mine yet.
I didnt purchase it, I won it.
Do I have your permission to comment here?
or do I have to wait until mine arrives?
Who died and made you the Queen of Sheeba?
Is there any source for these gems of information or is this your opinion?
Sorry man, but its a bit hard to take your post seriously when there is that sort of rubbish in it.
EDIT_ BTW- I have no opinion on the issue at hand other than peeps telling me who the thread is for and who it isnt.
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grokit
well-worn member
I believe that this the timer (1800W), but I'm not positive right now because I would need to open the box again to confirm:
http://www.amazon.com/Leviton-LTB30-1LZ-Incandescent-Resistive-Inductive-5-10-15-30/dp/B002WTC91K/ref=sr_1_3?ie=UTF8&qid=1385077936&sr=8-3&keywords=leviton timer
The other component in the box is more than an on off switch, it's a rheostat control as well. It seems simple enough to bypass the timer and just use the rheostat, maybe plug it into a timed outlet for added safety.
Check out the first comment answer on amazon:
"You replace it. This model has a known issue that the timing function will malfunction after a year or two of use creating a clicking or buzzing noise - usually immediately after the warranty period is over. If your product is still under warranty, request to have it replaced. Otherwise, exchange it for a mechanical or spring-loaded timer or a different brand digital timer until Leviton fixes this issue with an updated timer model"
Interesting that they are prone to failure even when used for their intended purpose. It could easily be inferred from this that when used for sublimator control they are prone to failure even earlier.
Another commenter suggested this as an alternative, it looks like it could be a worthwhile project:
http://www.legrand.us/passandseymour/timers/7-button-preset-digital-timer/rt1w.aspx#.Uo6gYY0QpFQ
http://www.amazon.com/Leviton-LTB30-1LZ-Incandescent-Resistive-Inductive-5-10-15-30/dp/B002WTC91K/ref=sr_1_3?ie=UTF8&qid=1385077936&sr=8-3&keywords=leviton timer
The other component in the box is more than an on off switch, it's a rheostat control as well. It seems simple enough to bypass the timer and just use the rheostat, maybe plug it into a timed outlet for added safety.
Check out the first comment answer on amazon:
"You replace it. This model has a known issue that the timing function will malfunction after a year or two of use creating a clicking or buzzing noise - usually immediately after the warranty period is over. If your product is still under warranty, request to have it replaced. Otherwise, exchange it for a mechanical or spring-loaded timer or a different brand digital timer until Leviton fixes this issue with an updated timer model"
Interesting that they are prone to failure even when used for their intended purpose. It could easily be inferred from this that when used for sublimator control they are prone to failure even earlier.
Another commenter suggested this as an alternative, it looks like it could be a worthwhile project:
http://www.legrand.us/passandseymour/timers/7-button-preset-digital-timer/rt1w.aspx#.Uo6gYY0QpFQ
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Been Vapin
Fringe Class
Enrico probably got a great deal on the timers when he visited China. Probably got a great deal on the brown power cords too. Only the best for Sublimator and SubNation.
The reason freshheadies has been so successful is because they stand behind their manufactured product, and know not to act in a manner that put their company and the consumer at risk. If you receive a bubble now or tumble now, and it malfunctions they will actually take care you. Since the product has been used, there is no way in hell they are going accept it back, especially over international borders. FH will ship give you a new product or the malfunctioned part at no cost so you can fix it yourself (in my experiences). Why couldn't Sublimator take this approach? 10 failed units? That is nothing. Enrico has been selling 5 units a week on his website for months.
Sublimator has decide to expose themselves, their retailers, and customers to all sorts of uneccessary risk with their RMA process. I have nothing, but good things to say about PV and freshheadies. Sublimator needs to take a page from PV and FH's playbook, and step up their customer service.
The reason freshheadies has been so successful is because they stand behind their manufactured product, and know not to act in a manner that put their company and the consumer at risk. If you receive a bubble now or tumble now, and it malfunctions they will actually take care you. Since the product has been used, there is no way in hell they are going accept it back, especially over international borders. FH will ship give you a new product or the malfunctioned part at no cost so you can fix it yourself (in my experiences). Why couldn't Sublimator take this approach? 10 failed units? That is nothing. Enrico has been selling 5 units a week on his website for months.
Sublimator has decide to expose themselves, their retailers, and customers to all sorts of uneccessary risk with their RMA process. I have nothing, but good things to say about PV and freshheadies. Sublimator needs to take a page from PV and FH's playbook, and step up their customer service.
@grokit , we know you are trying to help give information, but your posts need some corrections before others start taking what you say as facts. We will try to correct some of your posts below:
it is your dealer who isn't supporting you and if they are saying it is sublimator.ca denying them support, we would question that.
Hope this helped, we are only trying to correct some posts we feel were implying incorrect information as the Sub crew is at the Cup.
PV
Skunk had the price of the Adapt-A-Sub kit with the picture of an LE Kit by mistake, another member Stu already pointed it out to you here http://fuckcombustion.com/threads/the-sublimator-beyond-vaporisation.9708/page-174#post-485888 but you keep posting this mistake as a sale when it is not.grokit said:
Sounds like you are saying it is the manufactures fault that a vendor is providing poor service? The vendor who made the sale is responsible for their customer. You should be able to return it to where you bought it for a fast warranty exchange and then the vendor deals with Sublimator for a replacement later so you are not left waiting.
Has anyone here been denied warranty service?
Subs have only been out for 5 months... not really what we would call a long run. As Oscar_Milde pointed out above it was Tomii who suggested user error was at fault whilst speaking in an unofficial capacity. The suggestion to not override your timer is for safety reasons, not blaming you that that is a cause of timer box failure.
Since the warranty is not transferable, sublimator.ca will repair for just the non warranty fee.
Again, your conclusion here is not factual, the manufacture provides support to dealers who are supposed to support their customers. PlanetVape even supports Sub owners who bought their units from other dealers that have next to non existent service. Please don't blame sublimator.ca for your dealers poor customer support.
So many faulty timers?, we have not had a single timer returned yet. How many Sub owners here have had a faulty timer?
What issue? Sublimator.ca has never denied us any warranty support or denied any dealer any warranty support that we are aware of. Again, please don't blame sublimator.ca for your dealers poor customer support.
There are no unsupported dealers,
it is your dealer who isn't supporting you and if they are saying it is sublimator.ca denying them support, we would question that.This is caused by thermal expansion / contraction. The cold Apollo heater is expanding as it heats up and the previously hot atomizer is contracting as it is rapidly cooling causing the two to lock together. Tapping the joint around the circumference should release them.
What leads you to that conclusion? just curious if freshheadies is denying you warranty support by saying not to ship it back to them.
Hope this helped, we are only trying to correct some posts we feel were implying incorrect information as the Sub crew is at the Cup.
PV
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grokit
well-worn member
PV: Skunk had the price of the Adapt-A-Sub kit with the picture of an LE Kit by mistake, another member Stu already pointed it out to you here http://fuckcombustion.com/threads/the-sublimator-beyond-vaporisation.9708/page-174#post-485888 but you keep posting this mistake as a sale when it is not.
I pointed it out, then I pointed out that it was not on sale anymore. I was not the one to originally post it, and I must have missed or misunderstood Stu's post.
PV: Sounds like you are saying it is the manufactures fault that a vendor is providing poor service? The vendor who made the sale is responsible for their customer. You should be able to return it to where you bought it for a fast warranty exchange and then the vendor deals with Sublimator for a replacement later so you are not left waiting.
PV: Has anyone here been denied warranty service?
I believe this post will answer your last two points:
Personally, I don't care anymore. I just wanted to know what the policies are as they aren't stated anywhere and my timer was buzzing and malfunctioning. Look what I had to go through to just get some clarification from you! When mine fails I will either repair it myself, or just use my ufo until a real controller box is released with reliable components. Perhaps this "future box" could be built around a raspberry pi for microprocessor-controlled temperature, and it could even offer remote connectivity and control from a smartphone with a usb or ethernet port... but enough digression for now!
PV: Subs have only been out for 5 months... not really what we would call a long run. As Oscar_Milde pointed out above it was Tomii who suggested user error was at fault whilst speaking in an unofficial capacity. The suggestion to not override your timer is for safety reasons, not blaming you that that is a cause of timer box failure.
Shall I forward you the email where enrico admonishes me for using the override? He seems to backtrack a bit in a later reply, but the second response is so unintelligible it's hard to tell. Perhaps you could translate, as you seem to have a good rapport with him! Just pm me your email and I'll shoot it over.
PV: Since the warranty is not transferable, sublimator.ca will repair for just the non warranty fee.
Does that apply to all used subs, or just the ones purchased directly from them?
PV: Again, your conclusion here is not factual, the manufacture provides support to dealers who are supposed to support their customers.
What conclusion? I haven't confirmed any poor customer support from freshheadies, just that they suck at returning email inquiries. It was somebody else that posted that they want nothing to do with sublimator returns. What would you conclude from @CG420's assertions that I quoted?
To refresh your memory:
PlanetVape even supports Sub owners who bought their units from other dealers that have next to non existent service.
Perhaps you should reach out to @ResinHead above, I'm sure he would appreciate it! If sublimator is indeed supporting his dealer, then something has either gone horribly wrong or somebody's fibbing.
PV: Please don't blame sublimator.ca for your dealers poor customer support.
I really don't know what you are talking about at this point. As I said I have no idea what my dealers support position is. And it's common practice with mail order electronic items that after the initial return period, items that need servicing need to go back to the manufacturer or an authorized service center. Common practices don't seem to apply here, and that's cool as long as we know what the program actually is. Thanks to your posting, we are finally starting to get some clarity.
What I blame blame sublimator for is not having a stated warranty policy, instruction manual or user guide, along with no-brainer liability disclaimers like you'd find with a curling iron. I could write that stuff up, format it, have it translated into other languages, and even get it printed up for you if it's too much of a burden for you guys. My rates are reasonable and trades might work!
PV: So many faulty timers?, we have not had a single timer returned yet. How many Sub owners here have had a faulty timer?
How would I know? It's been estimated on this thread (not by me) that there have been ~10 mentioned here. It's only logical to assume that not all the faulty timers are reported in this thread. Did you get a chance to check out the product listing for the switch on Amazon? These timers obviously have issues.
PV: What issue? Sublimator.ca has never denied us any warranty support or denied any dealer any warranty support that we are aware of.
@ResinHead made us all aware of it, I guess you keep missing it
PV: Again, please don't blame sublimator.ca for your dealers poor customer support.
Again, I didn't confirm any poor support from my dealer, so I certainly can't blame sublimator for anything like that and I never did. Now you're the one putting words in my mouth.
PV: There are no unsupported dealers,
it is your dealer who isn't supporting you and if they are saying it is sublimator.ca denying them support, we would question that.Do you repeat yourself when under stress
? Extra points for getting the reference without a search!Anyways thanks for the information, anything's better than nothing at all
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grokit
well-worn member
As long as we're cutting through the bullshit, how about telling us what the warranty covers, and for how long? Manufacturing defects? Timer box malfunctions? 90 days? Life? Somewhere in between?
And where do we send it to... PlanetVape for warranty service, including purchases from other retailers that are being difficult, except for those units bought at sublimator? Clear as mud.
Sublimator.ca for units bought there, as well as out of warranty secondhand units? When I contacted sublimator they told me that they only dealt with units purchased from them. So which is it?
Please... filter away!
And where do we send it to... PlanetVape for warranty service, including purchases from other retailers that are being difficult, except for those units bought at sublimator? Clear as mud.
Sublimator.ca for units bought there, as well as out of warranty secondhand units? When I contacted sublimator they told me that they only dealt with units purchased from them. So which is it?
Please... filter away!
VapeNStone
Mark
The warranty is simply stated. So i'm sure you know how long it is. We have heard that you don't want to send your dirty vape over the boarder but guess what? If that is how you have to get it fixed then so be it. I have sent plenty of used vapes over the boarders.
You keep saying this resinhead guy was denied warranty service yet what you posted was him just being impatient. Maybe you have trouble reading? No where in that post did it say they were denying his warranty? It just said that he had to go through the vendor(ie where he bought it from). Now we are done hearing about it. If you have a warranty problem take it up with your vendor or sublimator. Now back to sublimating!
You keep saying this resinhead guy was denied warranty service yet what you posted was him just being impatient. Maybe you have trouble reading? No where in that post did it say they were denying his warranty? It just said that he had to go through the vendor(ie where he bought it from). Now we are done hearing about it. If you have a warranty problem take it up with your vendor or sublimator. Now back to sublimating!
Let's give this a rest for a while and relax a bit. The issues in question have been addressed by a respected Sublimator dealer in @PlanetVape and it would be hard to find a more credible source. If you don't agree that's fine, but let's not argue about it non-stop, please.
Think you are still missing the point here, there never was a sale!!!, maybe Stu can explain better than we can. Wrong picture temporarily on Skunks site, they made a mistake and have corrected it. Since many dealers don't take their own photos of products Skunk matched a wrong photo with the Adapt-A-Sub kit.
It would be better to let @ResinHead explain fully what happened instead of drawing our own conclusions. His dealer does not need to ask sublimator anything, they already know the procedures when they become a dealer. Our question remains, this is not to you grokit, but to everyone.
Has anyone here been denied warranty service?
We can't speak for others, but the warranty policies for Sublimator products are clearly stated on our website since the first day we started selling them https://www.planetvape.ca/sublimator-adapt-a-sub.html just click on the warranty tab. We felt our clarification was necessary because you were stating many things as facts when they are not, see FC rules http://fuckcombustion.com/rules/
- Do not state opinion as fact. We don’t want to spread misinformation.
As far as we know it pertains to all Subs.
@ResinHead please contact us through our website contact page about your Sub. There are many FC members who did not buy their Subs from us, but turned to us for service. We are able to help them out because of the great support we get from sublimator.ca. Those FC members we helped are free to chime in here. If someone comes to us with a defective Solo they bought somewhere else, it is much more difficult and almost not do able for us to warranty them due to Arizers different dealer support.
Our experience differs vastly from yours, you are applying your own opinion as fact by saying "Common practices don't seem to apply here" by saying that, you are implying that your opinion is the facts. As an example, as an authorized Arizer dealer we are responsible for warranty servicing our customers from the day they bought it, no there is no time period at which they need to go back to the manufacture.
We can't speak for others again, but all our Sub kits include emailed instructions, warranty info is clearly stated on our website as mentioned above and the no-brainer liability disclaimers are in the email as well as each Sub kit box is sealed with the liability disclaimer that must be cut through before using the Sub.
The question was posed to FC not you directly, sorry for any confusion. The 10 Subs mentioned are for wattage dropping problems, not timer box problems. As far as we know, you are the only one on FC with a timer box problem, how that translates to "So many faulty timers" we are still trying to comprehend.
We posted above, The warranty policies for Sublimator products are clearly stated on our website since the first day we started selling them https://www.planetvape.ca/sublimator-adapt-a-sub.html just click on the warranty tab.
Your vendor you bought it from is where you need to send it. Just like any major $ purchase, due diligence is required, call the vendor before purchase and inquire about their warranty policies, if you don't agree with their warranty policies then go to another vendor that has warranty policies that you like.
Keep watching http://www.youtube.com/user/SublimatorSublimator/videos for Sub coverage from the Cup.
PV
edit: sorry vtac, were composing post when you posted, please remove if required
Oscar_Milde
Forum Crawler
PV dropping knowledge! Sounds like nobody needs to panic just yet, support is out there
Bob Loblaw
Astralnaut
i'm gonna peep up real quick and try and boil all this back and forth down for those (now 3 at least) of us that are not happy with our sub service.
it is one reason and one reason only.
ALL of us were told by the manufacturer that it was our fault. i was told that first, i lost my shit first, @Tweek was told the same thing, he lost it and left. @grokit was next. he lost it. those who aren't being serviced by their other dealers are having issue. those trying to contact sublimimator.ca directly for service are being denied and forced to go thru retailers.
these are all valid complaints, anything else is just distraction.
sorry, @vtac . if you need to remove, i won't be offended,
but to the rest of this thread, for the THIRD time this has been brought up. once again if you think i am just some butt-hurt over-complainer that you seem to want to paint @grokit as, go ahead and look at my long relationship with W/D9, with Thermovape, w/ Vapor Bros, etc., etc.
it is one reason and one reason only.
ALL of us were told by the manufacturer that it was our fault. i was told that first, i lost my shit first, @Tweek was told the same thing, he lost it and left. @grokit was next. he lost it. those who aren't being serviced by their other dealers are having issue. those trying to contact sublimimator.ca directly for service are being denied and forced to go thru retailers.
these are all valid complaints, anything else is just distraction.
sorry, @vtac . if you need to remove, i won't be offended,
but to the rest of this thread, for the THIRD time this has been brought up. once again if you think i am just some butt-hurt over-complainer that you seem to want to paint @grokit as, go ahead and look at my long relationship with W/D9, with Thermovape, w/ Vapor Bros, etc., etc.
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grokit
well-worn member
I'm sorry but f PV is allowed to call me a liar, I should be allowed to respond. I have NOT posted any false information, except to parrot a sale that someone else posted that evidently was based on false information.
The biggest retailer in the world doesn't take anything back for service ever, electronics or not and nothing at all after 30 days. Which is exactly like sublimator's entire "returns, refunds, and exchanges policy", quoted below. There is absolutely no reference to service or support on their entire website.
All I was trying to do is help create a stronger brand. It's telling that one has to go to a single retailer's website to find warranty information when the manufacturer won't state the information on their own.
In fact, PV is the only place to find this warranty information in the entire world as far as I can find.
Why is that? Why is sublimator so reticent to post this information on their own? As you mentioned, they've been selling them for five months now.
All you can find on sublimator's site is:
"Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email support@sublimator.ca to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Multifab
1285 St-Valier Ouest
Quebec City, QC, G1N 1H4
3. Include in your package your Tracking # and a signed letter stating the reason for your return.
Return Exceptions
Merchandise that has been used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is in new condition, you may exchange your item for a different model or item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping"
It makes me feel like PV is providing the warranty, and not sublimator. This is an example of an opinion not stated as fact.
Fuck it anyways. I can easily build a better controller box.
And then I will open-source the design.
edit/epilogue:
I understand that it's in PV's interest to alienate a single customer in order to support a preferred manufacturer, and that's exactly what happened here. I have never had any issues with PV before this and have enjoyed great service for the measly hundred$ I have spent with you, so it's too bad for both of us.
PlanetVape, your arguments are as thin as ever. I have not stated any opinion as fact. Just because I didn't go to a particular retailer's website to find what should be clearly stated by the manufacturer doesn't make me a liar, and I take exception to that accusation.
The biggest retailer in the world doesn't take anything back for service ever, electronics or not and nothing at all after 30 days. Which is exactly like sublimator's entire "returns, refunds, and exchanges policy", quoted below. There is absolutely no reference to service or support on their entire website.
All I was trying to do is help create a stronger brand. It's telling that one has to go to a single retailer's website to find warranty information when the manufacturer won't state the information on their own.
In fact, PV is the only place to find this warranty information in the entire world as far as I can find.
Why is that? Why is sublimator so reticent to post this information on their own? As you mentioned, they've been selling them for five months now.
All you can find on sublimator's site is:
"Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email support@sublimator.ca to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Multifab
1285 St-Valier Ouest
Quebec City, QC, G1N 1H4
3. Include in your package your Tracking # and a signed letter stating the reason for your return.
Return Exceptions
Merchandise that has been used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is in new condition, you may exchange your item for a different model or item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping"
It makes me feel like PV is providing the warranty, and not sublimator. This is an example of an opinion not stated as fact.
Fuck it anyways. I can easily build a better controller box.
And then I will open-source the design.
edit/epilogue:
I understand that it's in PV's interest to alienate a single customer in order to support a preferred manufacturer, and that's exactly what happened here. I have never had any issues with PV before this and have enjoyed great service for the measly hundred$ I have spent with you, so it's too bad for both of us.
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CG420
Over the horizon u can see the edges of the Earth
I'm sorry you feel like I was trying to throw out authority. It just seems to me that those who have issues with their unit should take that matter through e-mail. I am not speaking on their behalf, I am speaking in my own experience. It only took some e-mail and a little patience and I got a response more than once. Clearly you won a Sublimator and I have nothing against you. Of course I was speaking to those who bought their unit from elsewhere other than having bought the Sub due to being advertised here should go to where they first purchased it in order to minimize confusion here. The Sublimator still works great on my end and have not discovered any problems. Maybe I was being a little assertive, I do apologize your HIGHNESS.
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dorkus_molorkus
Well-Known Member
No, you were not being assertive at all, clearly from your last sentence above.
No one needs your condescending tripe.
Either you have something to contribute or you dont.
But I do thankyou for recognizing my royalty. Dont forget to curtsy.
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I just re-read what I posted and I truly don't see how I implied that in any way.
The frustration of having a broken vape and/or problems with customer service is understandable. I just feel it's preferable that vape model threads don't turn into customer service threads. The grievances have been stated here already and I think that going back and forth here is going to generate more hostility among members than resolutions. That's why I suggested for a time out for everyone to chill out a bit.
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grokit
well-worn member
Just for clarity, clarity is all I am trying to achieve. @Bob Loblaw is correct, all of this additional noise is due to my taking exception to enrico's accusations and general attitude concerning supporting the customers that have supported him, by spending hundreds of our hard-earned dollars on his Sublimators.