True.
Though you have to admit it would be better, in this case, to simply prioritize and save responses for when there is more time. Or in this case, I wouldn't have even dignified the questions with a response. Deleting comments aggravates the user, who is then more likely to spread that poison to others. Sometimes the most goodwill can be obtained from your customer base by doing nothing.
Like when a drunk guy challenges you at the bar, the appropriate way to handle it is to just ignore him and let him embarrass himself.
Though you have to admit it would be better, in this case, to simply prioritize and save responses for when there is more time. Or in this case, I wouldn't have even dignified the questions with a response. Deleting comments aggravates the user, who is then more likely to spread that poison to others. Sometimes the most goodwill can be obtained from your customer base by doing nothing.
Like when a drunk guy challenges you at the bar, the appropriate way to handle it is to just ignore him and let him embarrass himself.