juanavape
Well-Known Member
Here's a happy story for you all. I broke the red O-rings on my WA bowl (yeah both, trying to remove them with my thumbnail) a week or 2 ago. I e-mailed Lotus and they said "Send us a self addressed envelope and we'll send you a set", that sounded good UNTIL I was informed by Canada Post that I can not buy an America to Canada stamp, Canada Post does not sell them. I e-wrote back to Lotus to let them know that, and a few days later they wrote back to say that the O-rings were now available to order on the Lotus website. I feel special, lol. So anybody else having trouble with worn/old red O-rings, (they looked fine but broke easily) they are now easily and economically available from Lotus.
Excellent example of customer service. Sometimes it's the little things that count.
Thanx Lotus !
Excellent example of customer service. Sometimes it's the little things that count.
Thanx Lotus !