Appreciate the customer service! I'm still shocked it arrived this quickly. Free 2 day shipping is amazing, especially when dying to try an awesome device. About to go attempt to use the gong, I'll report back with my resultsSo sorry... sometimes the postal service is less careful than we would like
we regularly ship replacement stems in just a padded envelope without problems.
we will get some new ones in the mail tomorrow.
NO MORE wispy HITS
Edit: ok so first experience. After filling it up watching TheHerbalsReviews technique I used the sipping technique to fill the gong and ended up with a huge mouthful of herb, so the holes are too big to try that method but packing it normally is easy as well. Set dial a bit past half, held it for only 25 seconds because I was scared of burning the herb, attached to gong and inhaled as I held the button longer but saw no vapor. Did the same process again, tried the 30 seconds as recommended and got a surprisingly milky rip, did the same again, and did a third inhale but combusted at one point. Before it burned it I was still getting a nice cloud of vapor. From the little amount of that bowl I'm surprised how medicated I am. I love the clouds and ease of use so far and can't wait til I master the technique. So far I'm very happy with my purchase. Only cons I feel so far is that it's pretty noisy, and the top of the unit gets really hot.
That felt like it took forever to type. This thing works
2nd edit: I have an angled down stem beaker and I tilt it when I use it the bowl is vertical along with the hammer. Is this ok
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