I Sent this to GHL today:
Hello, Caroline,
I’m sure you are aware of the vitriol that is on the reddit and FC forums regarding how GHL is handling the communications to customers who have been waiting upwards of a year, getting pushed out several times, and being frustrated by vague responses to their concerns.
I’m one of them, now, having joined the ranks of a third-push out that has past without comment.
I know not to hold my breath, but I ordered two additional units from you last month after being told that it “wouldn’t affect the March delivery”.
I know you will only say that you only know what your system says, but frankly this is what is called “plausible deniability”.
I’d like to know, in clear terms, please, when will I expect to receive my three hoppers?
Thank you,
PS: This email and your response will be posted online.
------
Not two seconds after I hit send, did they send out their "March Update" (Uh, it's April, isn't it?!?), which I paste here for your reading pleasure:
Grasshopper Pre-order
March Update
Hey Everyone,
Grasshoppers are moving out the door at a record rate. In this last month, we have added an additional 3 assembly techs and installed another large automatic machine. As the assembly speed picks up we are closing in on ship dates and will be able to keep a tighter schedule moving forward.
We believe in a vertically integrated and robust supply chain. That means bringing more processes in-house to keep production agile. This strategy has paid off allowing us to avoid countless problems. We’ve been able to cut the assembly time, increased the reliability and continually improved the design on the fly. This is the true value in overseeing the entire production right here in Colorado.
We will update shipping estimations to match current production volume. While we did not hit many of your original estimations, we expect the future to be more accurate. We understand realistic and accurate shipping estimates make waiting less frustrating. Thanks for your patience.
With so much going on we’ve hardly had time to go through all the recent reviews and awards the Grasshopper has been a part of. For this update we picked a few of our favorites from the last few months.
<...Sigh...>