And here's the latest news:
Grasshopper Pre-order
October Update
Hey Everyone!
Thanks for checking in on another Hopper Labs update. October was a great month! We’ve been very productive, moving all of December and January pre-orders out the door, getting new test rigs online, and hosting a visit from one of our major suppliers.
We estimated that we would get all the January, February, and March 2016 pre-orders shipped in October. Unfortunately, we were only able to get as far as the January and February pre-orders. We have sent address confirmation emails to all February pre-orders and we anticipate filling these remaining orders quickly as we have these units built and tested. March 2016 pre-orders will receive address confirmations next week.
During October, a large amount of time was spent developing a new testing machine. Matt and Trevor focused on designing and building a new machine that tests all of the components within the Grasshopper Body. Previously, these components were tested individually, by hand. We can now cycle test over 250 Grasshopper Body components at once. This development is important because it greatly reduces testing time while ensuring we catch more failures before shipping. Each unit now is tested for over 2000 on/off cycles before it is shipped.
We have already seen the number of warranty requests drop significantly since implementing the new test machine, and we anticipate those numbers to continue to decrease. Even though we have more Grasshoppers in the wild than ever before, the warranty numbers are rapidly decreasing!
We have been waiting for quite some time now to receive a new batch of Leather Sleeves. We greatly appreciate everyone's patience as we've worked with our supplier in getting these back in stock. Right now, we anticipate having those in-stock in December and will ship them out to all the folks who did not receive it yet as soon as we receive them.
As always, we appreciate your loyalty and realize that you have many options when it comes to a portable vaporizer. We thank you for sharing our vision and for seeing what is truly special about the pure convection that the Grasshopper offers. We thank you for hanging in there with us during the extended wait to receive your pre-order. We, at Hopper Labs, are confident you will find the Grasshopper to be worth the wait.
The Grasshopper Team
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Boulder, CO