https://www.davincivaporizer.com/warranty-information/
The Limited Warranty does not apply to normal performance degradation of batteries, accessories, wear and tear of hinges, mouthpiece, or neglecting to adhere to cleaning instructions. Please contact the DAVINCI support team to learn more about replacement batteries or extended repair Service.
Exclusions and Limitations
The Limited Warranty applies only to products manufactured by Organicix, LLC. that can be identified by the "DAVINCI" trademark, trade name, or logo affixed to them and purchased at an authorized retailer, serviced by an authorized DAVINCI distributor.
The Limited Warranty does not apply to any non-DAVINCI products.
This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) damage caused by operating the product outside the permitted or intended use as described by DAVINCI; (c) a product or part that has been modified to alter functionality or capability; (d) cosmetic damage, including but not limited to scratches, dents, drops, and broken pieces; (e) any device where the serial number has been tampered with, erased or is not genuine.
Buying from namaste vapes should not be a problem as they are an authorized reseller.
https://www.davincivaporizer.com/authorized-resellers/
My personal opinion is that the warranty does not specifically exclude the pearl and post. But, it can certainly be argued that it does exclude "broken pieces". If you treated the IQ appropriately, I'd hope you get satisfaction. But, either way, it wouldn't hurt to ask them.