Czechyourhead
Well-Known Member
Per IGG update
1 new Announcement:
Time for an important update. We at VapeXhale have been working very hard to get all of the IGG campaign orders filled, so we can move on to Pre-Orders and general release. However, as you know, we have moved slowly so that we could monitor the first users' experiences in order to identify and resolve any issues that might arise. That has resulted in both VXL and some of you waiting longer than expected to get all the shipments out, and for this you have VXL's apology. Hopefully you understand this needed to be done to ensure a quality experience for all our contributors.
And indeed, a few issues did emerge. But fortunately, the number of units affected has been relatively small and, as a percentage of the total units shipped, we are happy to report that this number is coming down quickly because the issues have been resolved. In short, we have made key improvements in our tooling, in our heater control firmware, and in our assembly process. With these manufacturing enhancements, VXL has begun to ramp up production and so IGG contributors still waiting should be receiving their units within about 2 weeks.
To our international customers, we especially appreciate your understanding and patience. The testing of the international circuitry has progressed nicely, but those electronics are also affected by the improvements cited above so additional time was required to get all of this into technical alignment. The unified testing is nearing completion and, lest we encounter an unexpected surprise, we anticipate those shipments to begin within 3 weeks.
And, for those who wish to use their EVO with concentrates, we can announce today that the new concentrates accessory has completed alpha testing and will shortly move into beta testing by a group of our Fanatics. Planned release is in late Q1/early Q2
For any IGG contributor having a concern with his/her unit, we encourage you to submit a Support Ticket describing your issue. We will respond within 12 hours and will work with you until you have a satisfactory solution. Period.
In summary, I am very pleased with where VXL and the EVO stand right now. The product and our new manufacturing facility have been fine-tuned and so VXL is ready to move into general release upon completion of all IGG and Pre-Order shipments.
The entire VXL team extends a heartfelt thanks to all the IGG contributors for your patience and continued support. We are all the more committed to deliver to you the best possible vaporizing experience.
1 new Announcement:
Time for an important update. We at VapeXhale have been working very hard to get all of the IGG campaign orders filled, so we can move on to Pre-Orders and general release. However, as you know, we have moved slowly so that we could monitor the first users' experiences in order to identify and resolve any issues that might arise. That has resulted in both VXL and some of you waiting longer than expected to get all the shipments out, and for this you have VXL's apology. Hopefully you understand this needed to be done to ensure a quality experience for all our contributors.
And indeed, a few issues did emerge. But fortunately, the number of units affected has been relatively small and, as a percentage of the total units shipped, we are happy to report that this number is coming down quickly because the issues have been resolved. In short, we have made key improvements in our tooling, in our heater control firmware, and in our assembly process. With these manufacturing enhancements, VXL has begun to ramp up production and so IGG contributors still waiting should be receiving their units within about 2 weeks.
To our international customers, we especially appreciate your understanding and patience. The testing of the international circuitry has progressed nicely, but those electronics are also affected by the improvements cited above so additional time was required to get all of this into technical alignment. The unified testing is nearing completion and, lest we encounter an unexpected surprise, we anticipate those shipments to begin within 3 weeks.
And, for those who wish to use their EVO with concentrates, we can announce today that the new concentrates accessory has completed alpha testing and will shortly move into beta testing by a group of our Fanatics. Planned release is in late Q1/early Q2
For any IGG contributor having a concern with his/her unit, we encourage you to submit a Support Ticket describing your issue. We will respond within 12 hours and will work with you until you have a satisfactory solution. Period.
In summary, I am very pleased with where VXL and the EVO stand right now. The product and our new manufacturing facility have been fine-tuned and so VXL is ready to move into general release upon completion of all IGG and Pre-Order shipments.
The entire VXL team extends a heartfelt thanks to all the IGG contributors for your patience and continued support. We are all the more committed to deliver to you the best possible vaporizing experience.
I just hope that mine will come in the hardcase like it did for another fellow FCer.. To me it seems like it would be smart to package it all together.. 
