The atomizers that design/code is talking about we have discontinued..not sure if new design that i mentioned in the last few posts is the production standard.. no glue and 100% straight every time and we now have a triple check test method we incorporated into production to weed out any duds.. with these delicate parts it just happens rarely. Our intent is to please so if you do receive a DOA,contact me, Aaron, im the owner of BHOLT and I will do anything i can to satisfy you..
We are an american company ran with a few production helpers and my business partner/web designer James. We are growing rapidly and soon i will be able to hire more help in the customer service area.. i do my best to reach out to every customer and in Gvapes case i sent him 2 replacement atomizers for free within a few days after he received his fc review unit.. his unit still worked but i replaced it with 2. then he asked for a refund.. We offered him a complete brand new BHOLT kit.
design/code- i am not sure who you are or when you ordered this BHOLT but i would have done what was needed to make you satisfied with your purchase had I known you are so displeased. I invite anyone having issues if any to call our home office at 1-855-50-BHOLT if no answer leave message and someone WILL respond. We pride ourselves on this quality.
I invented and prototyped the first glass on glass atomizer.. I have continued to make it the best I can and i will continue to make it even better.
Friends of the BHOLT thank you for your support and helping a inventor make his idea and dream a reality. expect to see many more new and even better products from us.. if you need help call me at 1 855 50 BHOLT and i WILL do whatever it takes to help.
Hey Aaron,
I see that you say you have a new design and discontinued the old one. Wouldnt it make complete sense that if my older attys had problems that the new ones would fix it. I have had nothing but problems with mine, and I dont understand why you didnt just send me or tell me that you had a newer version. Wouldnt that have solved all my problems?
Lets break things down between our emails and my product not working because you are claiming things without all the information.
1. Received product DOA on arrival Aug 2. Emailed and got 2 new attys sent out quickly and received them Aug 5
2. Aug 7, emailed about my atty no longer heating up correctly and not getting hot enough. Aug 9th, was asked to call or text Aaron, which I tried to call and didnt get a response. I therefore sent another email since it was a lot longer then I wanted to put in a text. I explained my problem in great detail and sent that out Aug 11th.
3. Aug 12, I get a message back from Aaron saying hes been sleepy and short and will get back to my problem in detail the next day. I get another email back saying bare with him hes been busy. I sent him an email back saying how its not a problem at all and that I wish it was working right. I opened up the third atty at this point and began to use this one for a few days and waited for a response.
4. Aug 19th rolls around a little over a week now and Im now out of all 3 attys. Not one of them work. I sent him an email about this and he responds back that I need to call him he was sick with food poisoning. He wants me to be happy. So from me receiving the product Aug 2 DOA, and then a working unit Aug 5. I had less then 2 weeks of use. So for Aaron to now say that its been so long and that I have been using the product for so long trying to just get something out of him in outrageous. I have had a broken unit sitting in a drawer for months now.
5. I tried calling him once and never got a call back and things just sat for a few weeks. Sept 13, I sent him an email about myself being busy and that I dont have the hours to talk on the phone with him about my problems while Im at work hence why I usually sent the detailed emails. I myself have a busy life. No response from this. I send another email Sept 23 waiting for response and I get one that day with him asking what he can do for me. I respond back the same day saying that for one I shouldnt have to keep having to hound him down to get my issue fixed. My product has been sitting for weeks and I have not been able to use it was a waist of $70 no matter if it was a demo cost or full cost. It was a waist of money. Every email I keep repeating myself with my problems and never getting an answer except Aaron telling me he wants me to be happy. I end this email that I either want a working device or a refund on my product.
6. Sept 24 I get a response back that he is sorry again and that he wants me satisfied. He said he is going to send me a complete new unit to prove himself. I wrote an email to respond that day but it was saved in my outbox, must have never got sent, so my fault for the delay from Sept 24 to Oct 3, but I respond Oct 3 with that I appreciate the offer but I want to know how this is going to be different from my current situation. He still never answered me on why I was having the problems I did. I said I was happy to give it another shot I was just sad I spent money on a broken product and had to do so much work to track him down.
7. Oct 9, I sent another email and get no response. October 13 I sent another message about how its now been 3 weeks and I have not heard a word back nor have I gotten anything about a new unit being shipped out. I think at this point its a pretty big joke on how long things are taking and how Im being pushed off to the side.
8. Oct 14, I get a response back and he apologizes again but now says that BHOLT is not the vape for me noe does he think I should get any money back after using it for months. He said he has no return policy and I got the vape at a discount. He claims I never gave him a call, yet I did and he never called me back. Oct 14 I send him an email back about how I patiently waited and did not use this vape for months that if he could recall out emails I barely used it for a total of two weeks. The only reason it looks like I have used it for months is due to the lack of timly manor on responses. I tell him I wanted the vape to work and I was excited for a product like his to be on the market. If anything I supported his product very heavily right away. What turned me off so much was the lack of response from customer service and my product breaking so soon after getting it.
9. Oct 15, Aaron tells me its my fault that I broke the device and I dont know how to use the product. That it is not fair to him that I want to return the product to him. He will be posting on FC our emails about the truth... Im not denying anything about him giving me 2 free attys, I was thrilled that he did this, but they broke within a few days... Doesnt that show something? Even if they are disposable, I think they should last more then a few days. He asks me how is he suppose to product better customer service again... I mean its clearly common sense to just answer the customer in a timely manor and not have to wait weeks at time. I know your a small busy new company, but I gave plenty of time for you to respond. He then proceeds to tell me that I dont understand vapor. That its for a person who truly prefers vapor as to combustion. Well thats REALLY funny considering I only vape and I have what... 30 vapes. I think I would consider myself an expert vaporist and know EXACTLY what Im doing. Oct 16th I respond to him very politely about every issue he addressed to me while attacking and calling the customer out and being wrong. Again just shocked at how unprofessional he handles these matters.
10. Oct 20th, I send him an email asking for a response... again the whole reason his company has a problem is the slow responses. Oct 21, he responds back to me about how busy he is and he is trying to provide me with the best possible service. He tells me again he sent me the 2 replacement attys very quickly, but thats not my point. Its that I keep asking him what went wrong or how I could fix my attys that have been problem since Aug 19th. He then claims I am the one that did not respond for weeks. I actually laughed at that point since as you can see from all the emails this is not at all the case. He finishes that I hurt his feelings for calling him a joke (pertaining to how long it takes for him to respond) and that WHAT DO I WANT...
Well now that takes me to the current situation that it looks like Im not the only one with the problem of having a broken device. Again Im sure most peoples devices work since there are not a lot of complaints and Im happy for all of you. But mine doesnt work and Its been broken for months. I think that its very feasible to ask for a refund and offer to send the product back after waiting over a month now for this replacement unit to be sent out. I have had a broken BHOLT Since Aug 19th and all Im asking for is either a working unit or a refund on this product. I dont see how its hard to comprehend this and why Im so frustrated with your customer service and product.