My VapCap order (to the Canary Islands) was held up by customs for 3 weeks. They then sent me a registered letter to say it was liable for customs duty, local tax and a handling fee - fair nuff (I s'pose) but then they told me that a package retained for inspection cannot be delivered by post (what????) and that I needed to contract a specialist company to "liberate" it. I phoned a few and their basic fee was 50€ although they weren't sure if "aromatherapy devices" need a special license. Long story short, my $125 order would have cost about the same amount again +hours of red tape bullshit so I refused the package
and hope it eventually finds its way back to Wisconsin.
To be clear, I have no problem paying legitimate import duties / taxes etc., but DynaVap paid an international mail carrier (USPS) who have agreements with other mail carriers (Correos de España) to deliver the f***ing goods. Anything else is protectionism and/or unfair trading practice. To be fair, I had a long exchange of correspondence with both Arielle and George who told me the package was labelled "modular tubular pieces" or words to that effect. I suspect Customs didn't know what they were dealing with. The presence of two half-filled butane lighters might also have given them cause for pause, I don't know
. Anyway, the good people at DynaVap always go the extra mile and suffice it to say that all's well that ends well