Hello FC users,
As I live in Canada I have been dealing with
www.vaporizers.ca and my the results are a bit of a mixed bag...
I prefer to speak with someone on the telephone as I am a rather gregarious fellow and enjoy talking to people in general over plaing online orders... especially if i have to go through the pain in the ass process of registering blah blah blah
The first time I dealt with the vaporizers.ca I ordered myself an MFLB and some spare batteries. I asked for the two day shipping ($5) via canada post. This was on a Monday. On Thursday, still no MFLB... I call back and am told that "oops our computers crashed just after I hung up the phone" and they lost all my details... and since I called from work they were hesitant to call back the number on the call display.
To make up for the blunder they offered me expedited shipping at no additional cost and I ended up receiving the order on the following Monday.
A few months later after extensive research I came to the decision to retire my heat-gun vape and step up to a DBV. Once again I picked up the phone and placed the order. I spoke with a Gentleman (talked to a girl the first time) that time who was very polite and professional, even gave me a discount on a grinder and the vape as I was a repeat customer. YAY!
Opting once again for the $5 shipping the package was again late... in fairness this is through no fault of the vaporizers.ca
This is the fault of the canadian postal service.
After less than a month of use calamity struck! I broke my wand...
So I pick up the phone, once again, and dial those magic digits to get myself sorted out with a new wand.
This time I spoke to the girl again, (who offered me no discount) This was late monday afternoon... so I had no expectations of it making it to the truck that day and figured it would be going out on tuesday. On Friday... still no package! I call back once again... and speak with the gentleman, he tells me my tracking number and it looks like it did not even get shipped until late Thursday! I was hoping to have it by thursday! So all weekend long i am looking at my very expensive paper weight instead of an awesome vaporizer! Hopefully I will be getting this package on tuesday... as per the Canada post tracking number, but i would not be my house on it...
My last gripe with these guys is that through out all this back and forth, not once did i get the emails i was promised.... I went over my email addy a few times with them in case there was a typo, but still nothing...
To wrap this up, Vaporizers.ca: great products, always in stock. Friendly service, if not always professional. Shipping sucks ass, but we can split the blame on that one and Canada Post.
I will be ordering more supplies from them as soon as they start offering more DBV accessories online.