well i got myself screwed again!!! so i called GV to ask why some members on here got free shipping to GV and and back to them for their RMA and i was told the reason i have to pay for shipping back is cause i did not request the RMA within the two week time period upon receipt of the unit.
i don't recall seeing there was a 2 week time period and besides i was TRYING to give the unit some time to work out the issues, and not immediately griping to them. guess it pays to gripe earlier.
also.... my review of the Puffit that i submitted to their never got posted. it was a 2 star review where i made my points in non-aggresive manor but they still have not posted it. i guess they don't want my 2 star review messing up their 4 and 5 star ratio.
How did you go about it?
I was about 2 months or so past ordering, a good month after receiving.....and got the free shipping.
I explained calmly that I spoke with the manufacturer but felt that shipping to HK for a refurbishment out of pocket was ridicolous, and their customer service at GV is why I use them for 95% of vape related purchases. The lady agreed that shipping to overseas is unfair to the customer and that since they state they offer the same warranty as the manufacturer they would take care of me with shipping and a new unit, and my UPS label would be in my email.
It sure was as well, I just didn't find it in spam.
And, while vaked, accidentally deleted it....they sent it again immediately.
I'd have it by now if UPS sorting didn't accidentally send it to Ontario first and add 5 days.....not Gv's fault.
I still say they're dealing with puffit repercussions and that has them cluster f*ked. Being an "exclusive" pre-order distributor for a product that has immediate problems and a ton of orders has got to put the whole place in shambles.
Sometimes, its just who you talk to and how regarding customer service.
My .02