upriver
combustion-free
Hello-
I have had an excruciating experience getting ahold of an SSV and getting it to work. I have griped in another thread so I will spare the story except for this short version: I ordered a SSV direct from the 7th Floor website. It arrived fast enough, but did not work beyond the first day. Email reply was anemic, so based on advice here I called them. New one came back some time later. However, the ceramic heating element was very loose and floppy. Looking around inside the box, I found the small "cap" piece loose. Putting it back into place, the heater cover does not fit; it has nothing to grab onto. The diagram in the manual is almost useless and I cannot find images online. I called to describe the problem, and was told that "spacers" must be missing. So they sent out a package, containing this:
But they are I think just the same piece that is already in place.
Here's my SSV minus the heater cover:
Putting the cover on just has it flopping around, there is nothing to hold it in place. What pieces am I missing, and how can I explain this to them to have the right part sent? If someone could post a pic of their "naked" SSV, with just the glass cover removed I would really appreciate it. It has been about a month since my order and I have STILL not been able to enjoy this thing!
Much love and thanks,
upriver
I have had an excruciating experience getting ahold of an SSV and getting it to work. I have griped in another thread so I will spare the story except for this short version: I ordered a SSV direct from the 7th Floor website. It arrived fast enough, but did not work beyond the first day. Email reply was anemic, so based on advice here I called them. New one came back some time later. However, the ceramic heating element was very loose and floppy. Looking around inside the box, I found the small "cap" piece loose. Putting it back into place, the heater cover does not fit; it has nothing to grab onto. The diagram in the manual is almost useless and I cannot find images online. I called to describe the problem, and was told that "spacers" must be missing. So they sent out a package, containing this:
But they are I think just the same piece that is already in place.
Here's my SSV minus the heater cover:
Putting the cover on just has it flopping around, there is nothing to hold it in place. What pieces am I missing, and how can I explain this to them to have the right part sent? If someone could post a pic of their "naked" SSV, with just the glass cover removed I would really appreciate it. It has been about a month since my order and I have STILL not been able to enjoy this thing!
Much love and thanks,
upriver
