Discontinued Pinnacle Pro
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Good product, poor execution. You know what really irks me the most? Lets be honest, they used cheap materials and a cheap battery. This cant cost a lot to make and manufacture. And they couldnt give out the GPONGs for free? Come on.
It all goes downhill when you let greed get the best of you VB. The cannabis community doesnt need greedy people.
al bundy
Vaporist
I'd use any screen you can shape and stick it in there.
ImAdante
Member
Mines still going well after very heavy use after a few months so I'm not giving up yet, sir. Still a satisfied VB customer.
Philreal187
Well-Known Member
Earlier this week I emailed VB about the replacements again it was well over a month since my first email that said check back in a week. Got almost the exact same email that said check back in a week and yoyokid got them for sale. I still wouldn't rule the exchange out yet but they r in no hurry haha.
Ratm22
Cloud Transcender
I received a quick <24 hour response from vaporbluntdave@gmail.com, that my new glass lined pong would be shipped out to me within 5 days.
Fingers crossed!
Fingers crossed!
Mister G
Deceptively Old Fart
I posted a couple weeks ago that I asked about the same thing, but in the email sent to me, they explicitly said there would be no free exchange program as originally promised and that I can purchase one if I want one. If they are backtracking on their backtrack, please let us all know.
I'm still rather disappointed in that, they shouldn't have promised it way back if that was the case, I included my original email that told me that I was also going to be able to trade in as many PonGs as I had with no limit (I think I have three). I'd be happy just to exchange one of them. I'm not going to buy one.
'CrazyRon'
Member
I've been using a 1/2" flat screen that I just lay over the top of the bullet after I've loaded it. It eliminates replacing the screen in the gpong or building a screen to put in the bullet.
samuraix420
Active Member
EDIT: they are in fact honoring their promise to exchange old pongs.
Did you send in your old pong?
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Ratm22
Cloud Transcender
@samuraix420 No he just asked for my address and and then replied that the order would go in today, tracking coming tomorrow or Monday!
samuraix420
Active Member
erkanasygnale
Member
Any chance Someone can explain a proper procedure with pp. It seems mine is faulty as it warms and I get no clouds from it whatsoever. Herb is top quality. Am I missing something?
Weez65
Well-Known Member
Exactly what I am in the process of trying to do. I am waiting on info from VB on the specs of the orings so I can get the right ones. There email rep said he was looking into it twice now but it's been nearly a week and I still don't have the info. I don't want to just shove any old oring in there. I want to know I have the right thing and not something that may cause further problems.
I really am starting to think I should have just returned the entire Gpong. I think it would have been faster. I mean how long does it take to come up with some of your own product specs?
samuraix420
Active Member
I got a quick reply back from dave, he said they would ship out a replacement no charge. Can't complain about that customer service at all!
063_XOBX
Ganjapreneur
About time. You send in your defective pong first?
samuraix420
Active Member
negative, Just provided address.
063_XOBX
Ganjapreneur
I'd better send them an email then. I was told replacements were a "few weeks away" back in February and have been given the same response each time I asked for an ETA.
Hello,
I would like to clarify a few things with you all.
1. Yes, I have stopped posting on all forums, not just this one. I find it counterproductive to argue with people online. It's a fight I can't win, and anything I say is disregarded as a lie. I enjoyed posting here, but this will be my last post.
2. We provide customer service to the best of our abilities. Dave has been with me for more than a year now and he's done great things. I basically let him run the show nowadays, his passion will make us a better company in the future.
3. I do care very much about the problems people were/are having. I immediately went to work on trying to find a solution when people's pongs started breaking. I came up with 2 solutions. The quick fix was hated by most because it was sloppy and unprofessional looking, which is 100% true because it was a QUICK FIX!!!! I think it took me less than a week if I remember right. The second fix is the GPONG, and everyone seems to like that but you are all annoyed that it's taking so long for me to do exchanges. Yes, it's taking a long time, because it's NOT A QUICK FIX!!! I had to go the old fashioned way of engineering and waiting for the mold and finding a glass guy to make the part...... Oh and don't forget that if I rush it out and there's a problem with ill end up with my head cut off (Ned stark) so I had to do QC for a couple of weeks only I got them.
4. We approve and fix about 80% of warranty claims. Please put yourself in my shoes for 1 second. I've received a pinnacle returned to me that had been blowtorched. I get fake Chinese units returned to me. I've had a vb2.0 returned that was so filthy the only answer was the customer had to be combusting with a lighter or something. I mean you couldn't even inhale though it, it looked like a clogged artery when I took it apart. All of these customers were outraged they didn't get a new vape for their warranty. They all ran to various forums and posted how horrible I am..... But the fact is I would be out of business if I gave everyone what they wanted.
5. Not true. Not a single word of it. Would you have me send free gpongs to anyone that asks, even those who own a fake pn or don't even own one at all? You make it sound like the pn has made me so much money that I am obligated to bankrupt myself, I just don't understand....
6. I love and appreciate everyone who has ever purchased anything from me, and I try very hard to produce great products. I understand that some people have concerns about plastic, and with that said I have no hard feelings with you, I hope you find a vape you like. I don't spend my days disparaging you or rooting for your demise, please extend me the same courtesy.
7. I have never, not 1 time, made a promise on here that I didn't keep. Why are so many people so quick to think I won't honor what I said? Please post any examples you can find of me not keeping my word.
8. TTYK has had less than 50 requests for new collars. I think a lot of you would be surprised to know that. Don't believe me? ask him. Also, you all love TYYK, so I have had him dealing with these issues for me as he is much better than me at responding with tracking #'s and shipping. He is a good friend of mine, and he is an extension of TVB at this point. He is part of our customer service department to an extent.
9. I do not use FC as a way to sell vapes, I always use it as a way to gauge the customers wants and needs. This has been very effective, and I have frequently read these threads for the last few months even though I'm not posting. I am not going to have a rep on here because so many of our words are dissected. Like the "Dave says 99% of problems are the users fault" he didn't say that, and what he did say really isn't even a fact. He's a young man making a "figure of speech" type statement. I don't think we have an exact percentage lol. He was just saying a lot of units have problems due to improper cleaning. Because of the tendency to take our words so out of context I do not feel it's in my best interest to speak. Sometimes I feel like I'm on trial when I read these things.
10. Thank you. Thanks for all the creative ideas and great feedback. So many of you guys are really great people. I understand that people take their purchases seriously and I know even the people who aren't so nice to me are just angry that they spent their hard earned money and aren't satisfied. I appreciate you all and I hope we can make things right by you eventually.
1 more thing. I handled it badly by not posting this sooner. I was angry at all the negativity and just said fuck it. I should have explained that I was done posting. I admit it, that was immature. Sorry
I would like to clarify a few things with you all.
1. Yes, I have stopped posting on all forums, not just this one. I find it counterproductive to argue with people online. It's a fight I can't win, and anything I say is disregarded as a lie. I enjoyed posting here, but this will be my last post.
2. We provide customer service to the best of our abilities. Dave has been with me for more than a year now and he's done great things. I basically let him run the show nowadays, his passion will make us a better company in the future.
3. I do care very much about the problems people were/are having. I immediately went to work on trying to find a solution when people's pongs started breaking. I came up with 2 solutions. The quick fix was hated by most because it was sloppy and unprofessional looking, which is 100% true because it was a QUICK FIX!!!! I think it took me less than a week if I remember right. The second fix is the GPONG, and everyone seems to like that but you are all annoyed that it's taking so long for me to do exchanges. Yes, it's taking a long time, because it's NOT A QUICK FIX!!! I had to go the old fashioned way of engineering and waiting for the mold and finding a glass guy to make the part...... Oh and don't forget that if I rush it out and there's a problem with ill end up with my head cut off (Ned stark) so I had to do QC for a couple of weeks only I got them.
4. We approve and fix about 80% of warranty claims. Please put yourself in my shoes for 1 second. I've received a pinnacle returned to me that had been blowtorched. I get fake Chinese units returned to me. I've had a vb2.0 returned that was so filthy the only answer was the customer had to be combusting with a lighter or something. I mean you couldn't even inhale though it, it looked like a clogged artery when I took it apart. All of these customers were outraged they didn't get a new vape for their warranty. They all ran to various forums and posted how horrible I am..... But the fact is I would be out of business if I gave everyone what they wanted.
5. Not true. Not a single word of it. Would you have me send free gpongs to anyone that asks, even those who own a fake pn or don't even own one at all? You make it sound like the pn has made me so much money that I am obligated to bankrupt myself, I just don't understand....
6. I love and appreciate everyone who has ever purchased anything from me, and I try very hard to produce great products. I understand that some people have concerns about plastic, and with that said I have no hard feelings with you, I hope you find a vape you like. I don't spend my days disparaging you or rooting for your demise, please extend me the same courtesy.
7. I have never, not 1 time, made a promise on here that I didn't keep. Why are so many people so quick to think I won't honor what I said? Please post any examples you can find of me not keeping my word.
8. TTYK has had less than 50 requests for new collars. I think a lot of you would be surprised to know that. Don't believe me? ask him. Also, you all love TYYK, so I have had him dealing with these issues for me as he is much better than me at responding with tracking #'s and shipping. He is a good friend of mine, and he is an extension of TVB at this point. He is part of our customer service department to an extent.
9. I do not use FC as a way to sell vapes, I always use it as a way to gauge the customers wants and needs. This has been very effective, and I have frequently read these threads for the last few months even though I'm not posting. I am not going to have a rep on here because so many of our words are dissected. Like the "Dave says 99% of problems are the users fault" he didn't say that, and what he did say really isn't even a fact. He's a young man making a "figure of speech" type statement. I don't think we have an exact percentage lol. He was just saying a lot of units have problems due to improper cleaning. Because of the tendency to take our words so out of context I do not feel it's in my best interest to speak. Sometimes I feel like I'm on trial when I read these things.
10. Thank you. Thanks for all the creative ideas and great feedback. So many of you guys are really great people. I understand that people take their purchases seriously and I know even the people who aren't so nice to me are just angry that they spent their hard earned money and aren't satisfied. I appreciate you all and I hope we can make things right by you eventually.
1 more thing. I handled it badly by not posting this sooner. I was angry at all the negativity and just said fuck it. I should have explained that I was done posting. I admit it, that was immature. Sorry
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bellas
Well-Known Member
I too would like to clarify a few things with you all.
Therealvaporblunt said:
2. We provide customer service to the best of our abilities. Dave has been with me for more than a year now and he's done great things. I basically let him run the show nowadays, his passion will make us a better company in the future.
VB supplies one phone number that gets you to someone who can't help with any warranty issue. They say they can only take orders. When I called them they told me there was no other phone number and there was no one they could transfer my call to for warranty help. The person was very persistent that there was no other number. Funny thing - by the time we were done on the phone the person said they did have one number and they were going to call as soon as we were off the phone to complain about me.
Therefore, customers have to use the provided email which in my experience is only answered part of the time. Over the course of three months I was lucky to get any kind of response. If it wasn't for my persistent emails I believe I would have never heard back from VB.
4. We approve and fix about 80% of warranty claims. Please put yourself in my shoes for 1 second. I've received a pinnacle returned to me that had been blowtorched. I get fake Chinese units returned to me. I've had a vb2.0 returned that was so filthy the only answer was the customer had to be combusting with a lighter or something. I mean you couldn't even inhale though it, it looked like a clogged artery when I took it apart. All of these customers were outraged they didn't get a new vape for their warranty. They all ran to various forums and posted how horrible I am..... But the fact is I would be out of business if I gave everyone what they wanted.
This makes me sooooo mad. I sent in my unit well within it's month warranty with an approved RMA and was told I would have to pay to have my unit fix. I was told that it was "user error" that caused the unit to crack and the batteries to go haywire. My unit was less than a month old and I refused to pay $80 - $100 to fix it. I was told I either dropped it or did some other damage to it to break the collar. I asked for a replacement or a fixed unit. But, I refused to pay to have a unit that was less than a month old fixed. This is where we got stuck. VB would not honor the warranty and I would not give them anymore of my money. Look back in this forum and you will see people who paid $100 to get their unit fixed for a broken collar/split unit. Did VB ever get back to these customers to let them know that they made a mistake and it wasn't user error? Did VB ever get back to these people and acknowledge that they made a mistake about the underlying reason these units were breaking and would honor a refund to those they made pay?
Funny this message comes out just as the Baker hits the shelves. I am willing to be a loyal customer to companies that have a proven track record for customer service. Therefore I walk away from VB......
Therealvaporblunt said:
2. We provide customer service to the best of our abilities. Dave has been with me for more than a year now and he's done great things. I basically let him run the show nowadays, his passion will make us a better company in the future.
VB supplies one phone number that gets you to someone who can't help with any warranty issue. They say they can only take orders. When I called them they told me there was no other phone number and there was no one they could transfer my call to for warranty help. The person was very persistent that there was no other number. Funny thing - by the time we were done on the phone the person said they did have one number and they were going to call as soon as we were off the phone to complain about me.
Therefore, customers have to use the provided email which in my experience is only answered part of the time. Over the course of three months I was lucky to get any kind of response. If it wasn't for my persistent emails I believe I would have never heard back from VB.
4. We approve and fix about 80% of warranty claims. Please put yourself in my shoes for 1 second. I've received a pinnacle returned to me that had been blowtorched. I get fake Chinese units returned to me. I've had a vb2.0 returned that was so filthy the only answer was the customer had to be combusting with a lighter or something. I mean you couldn't even inhale though it, it looked like a clogged artery when I took it apart. All of these customers were outraged they didn't get a new vape for their warranty. They all ran to various forums and posted how horrible I am..... But the fact is I would be out of business if I gave everyone what they wanted.
This makes me sooooo mad. I sent in my unit well within it's month warranty with an approved RMA and was told I would have to pay to have my unit fix. I was told that it was "user error" that caused the unit to crack and the batteries to go haywire. My unit was less than a month old and I refused to pay $80 - $100 to fix it. I was told I either dropped it or did some other damage to it to break the collar. I asked for a replacement or a fixed unit. But, I refused to pay to have a unit that was less than a month old fixed. This is where we got stuck. VB would not honor the warranty and I would not give them anymore of my money. Look back in this forum and you will see people who paid $100 to get their unit fixed for a broken collar/split unit. Did VB ever get back to these customers to let them know that they made a mistake and it wasn't user error? Did VB ever get back to these people and acknowledge that they made a mistake about the underlying reason these units were breaking and would honor a refund to those they made pay?
Funny this message comes out just as the Baker hits the shelves. I am willing to be a loyal customer to companies that have a proven track record for customer service. Therefore I walk away from VB......
congrats on the CS policy change 
i hope you reconsider posting though... yes, some will twist words around.. some will not... and everyone will see what's happening and form freely their opinion about what is happening and about each participant... and that is in everyone's best interest in the long term, i believe.
i hope you reconsider posting though... yes, some will twist words around.. some will not... and everyone will see what's happening and form freely their opinion about what is happening and about each participant... and that is in everyone's best interest in the long term, i believe.
The baker has been out for months so I'd be late to the party if I wanted to PR the product..... And I could care less about PR. But it's pretty standard for anything I say to be considered a lie or an angle shoot lately, which I guess proves my point that this is a hopeless battle.
Seriously though. Do you think I am so gullible to believe that a post that says "I'm not posting anymore but thanks" is going to get some people to stop talking shit about a vape that goes to 750 that's made of plastic? I haven't posted one word in the baker thread to defend myself, because it would be impossible to change anyone's mind once they are convinced that plastic is unsafe at high temps. I didn't even respond to the guy that wanted to boycott me lol.
PR is twisting words and facts to make one look better and that's not at all what my point was. My point really was, I don't want any of you to buy a baker or a pn pro or anything else I do if you have concerns about the materials or our customer service or anything else. I do not want any unhappy customers. That's not PR, that's called reality.
Oh yeah, and we do only have 1 phone number, but we don't sell anything on there. We have a website for sales. The phone number is a customer service phone number that rings to the same girl every time.
As for the people in the beginning that paid $100 for a collar, yes that is now clearly very unfair. If you are one of these people email Dave and I will send you a free palm or palm 2.0 to try to correct our error.
I truly believed it was user error when they first units came back with that problem, it seemed like the buildup of gunk was causing people to use a lot of pressure to take of the pong. As it became clear it wasn't an isolated instance, I worked with TYYK to help us correct it. The manufacture wouldn't refund us because they refused to except responsibility, therefore we had to buy more parts and find a new vendor all while trying to figure out how to deal with it. It really isn't that easy to fix problems on the fly that you aren't anticipating. It's even harder to make the right call every time on what is the right thing to do for the customer. With that said, yes, those that paid $100 to fix it got the short end of the stick and I'll make right by them.
Seriously though. Do you think I am so gullible to believe that a post that says "I'm not posting anymore but thanks" is going to get some people to stop talking shit about a vape that goes to 750 that's made of plastic? I haven't posted one word in the baker thread to defend myself, because it would be impossible to change anyone's mind once they are convinced that plastic is unsafe at high temps. I didn't even respond to the guy that wanted to boycott me lol.
PR is twisting words and facts to make one look better and that's not at all what my point was. My point really was, I don't want any of you to buy a baker or a pn pro or anything else I do if you have concerns about the materials or our customer service or anything else. I do not want any unhappy customers. That's not PR, that's called reality.
Oh yeah, and we do only have 1 phone number, but we don't sell anything on there. We have a website for sales. The phone number is a customer service phone number that rings to the same girl every time.
As for the people in the beginning that paid $100 for a collar, yes that is now clearly very unfair. If you are one of these people email Dave and I will send you a free palm or palm 2.0 to try to correct our error.
I truly believed it was user error when they first units came back with that problem, it seemed like the buildup of gunk was causing people to use a lot of pressure to take of the pong. As it became clear it wasn't an isolated instance, I worked with TYYK to help us correct it. The manufacture wouldn't refund us because they refused to except responsibility, therefore we had to buy more parts and find a new vendor all while trying to figure out how to deal with it. It really isn't that easy to fix problems on the fly that you aren't anticipating. It's even harder to make the right call every time on what is the right thing to do for the customer. With that said, yes, those that paid $100 to fix it got the short end of the stick and I'll make right by them.
Gray Area
Well-Known Member
TRVB... Let's put it bluntly. You promised to exchange all MPs/pongs for the new gong. The hasn't happened yet and we've all had to buy one. Simple.
Let's be honest about this, you've been selling them through a number of outlets for months now and, frankly, who on this forum would be waiting around using the dodgy one while you decide when is the right time to honour the promised exchange.
I won't swap mine now as I have my new purchased one. I wouldn't have bought one however if you'd seen to you're loyal early adopters/customers first and done the exchange before selling them to us.
Good business move I guess, you make money (selling them to us) AND save money (as quite a few who've bought won't be bothered to exchange - especially us EU customers). Thing is we're not stupid and it's very insulting.
I'll get my warranty period out of it (if the battery lasts that long) then happily chuck it in the bin as the throwaway it's turned out to be.
Good luck with the Baker btw.
Let's be honest about this, you've been selling them through a number of outlets for months now and, frankly, who on this forum would be waiting around using the dodgy one while you decide when is the right time to honour the promised exchange.
I won't swap mine now as I have my new purchased one. I wouldn't have bought one however if you'd seen to you're loyal early adopters/customers first and done the exchange before selling them to us.
Good business move I guess, you make money (selling them to us) AND save money (as quite a few who've bought won't be bothered to exchange - especially us EU customers). Thing is we're not stupid and it's very insulting.
I'll get my warranty period out of it (if the battery lasts that long) then happily chuck it in the bin as the throwaway it's turned out to be.
Good luck with the Baker btw.
I make products in the USA. They take time to make. I was waiting to have the proper amount of inventory to issue a return as well as trying to figure out how to go about the return process. Sometimes things take a while.
And I haven't been selling them, I gave the first batch to our vendors so they could deal with their returns and I just received the second batch and now I'm dealing with my customers. I'm only a mere mortal, and I only can move as fast as I can. That's the honest truth buddy.
mystery3m
Well-Known Member
I was not one of those people but I applaud you for trying to do the right thing. I look forward to seeing what you guys have to offer in the future. I suspect it can only get better....