You know, I feel a bit like a prick saying this, but this kind of makes me feel like an unappreciated "Ploomer." I got nothing with my lube but two stickers, and a note saying "sorry you're having problems." When I now start seeing all these grand expressions of customer appreciation and all this extra stuff people are getting because they are so appreciated, it makes me feel rather unappreciated really.
I'm glad they fixed you up, Mel, but maybe Lorenzo and the rest up there should recognize that we "Ploomers" talk among ourselves so when certain customers are treated with more appreciation than others, how does that make us "others" feel?
I am very happy with my Pax, and this does not change that, but it does make me feel less warm to Ploom as a company for sure.