i7weenie
Member
so even with the new mouth piece, and after cleaning everything really good, I am still getting the temp setting light, and have to adjust the mouthpiece until it switches to heating...not sure what's up. Might be the first design flaw that none of the quick fixes are working to really fix?? not sure...
**I just sent them another email, for no other reason than to document my issue, since there is no record left in chat (that I know of) but there is if you email them through the support page on the website...
If you have the new one just a simple clean of the unit then dipping the bottom tube of the mouthpiece in some ISO, preferably 91%, then sticking it back into the unit repeatedly will work. Make sure you take the mp out and let all pieces dry. Ploom will tell you the same thing. They said a lot of people sent back units and a clean following those instructions fixed it 100% of the time.