Hello Everyone,
I apologize for the lack of attention to some questions here on FC. My lack of response is due to me still learning and developing my knowledge of the build of this product so I can provide the correct information. Thank you for bearing with me.
If I don’t respond right away or miss a question, rest assured you can still contact us via e-mail or phone or simply let me know as you have and I will be more diligent about responding.
@Fat Freddy @Cheesequake @t-dub @PPN
The Alternate being our first product we learned a lot from our production quality and we are taking the necessary steps in the right direction to ensure we deliver the best quality products.
We are running tests more frequently before and after product release dates. Some of the tests include thermal analysis tests and chemical testing. There is a more tedious and detailed quality control line that the products pass through before they are shipped here.
Please bear with me as I am the Customer Service Rep here at Vivant. Our factory is in China and our team of designers & engineers work in another part of the office here so there sometimes is a delay in getting answers to more of the technical questions that I otherwise wouldn’t have the answer to.
It looks like there has been a miscommunication error from my end here at the office. Please allow me to re-explain the functionality of the device regarding the different settings/options.
The V-Leaf is designed to be practical and efficient. I would like to update you all that since the beta testing phase, we have made some changes to the specs and functionality of the device. They are as follows:
1. The timer setting has been removed, there will be a standard 90 second session timer to minimize confusion of setting usage. Since this device is a conduction vape, if the user sets the timer for a few minutes and is not vaping during this whole time, it will waste material as the THC content will continue to vaporize.
2. The charging light will stay on to indicate that the device is on and will turn off when the device is off.
We actually have released the user manual for this product and it can be found here:
https://www.vivant.com/wp-includes/manual/VLeaF-MANUALS.pdf
We learn from our mistakes as a company and we learn from our customers who matter to us. We are passionate about our customers experience with our products. Our mission to provide the best vaporizers in the industry is what drives us to implement our passion behind Vivant and our products.
We are aware of the issues the Alternate brought fourth and we will continue to be here every step of the way to take care of each customer that has issues with their Vivant product.
The V-Leaf is different from the Alternate and it’s not just about the price point. We have integrated a second degree of vaping by using a ceramic chamber to help with the convection air flow.
The V-Leaf is a hybrid vape but mainly utilizes conduction, where the Alternate is a convection vape. For this reason, it is less demanding in terms of material integrity. With the V-Leaf, hot air passes mostly through stainless-steel which absorbs most of the heat.
@Cheesequake
I am sorry to hear about the inconvenience you went through. I cannot locate an inquiry from you regarding your purchase on eBay. We have a Wholesale client that sells our product on eBay occasionally and he had a customer whom bought the Alternate and received a defective top cap, at that time, we worked with the eBay Seller to get a warranty out to the customer. Besides that incident, we haven’t had any other defect requests from eBay purchases. Please could you email me at
support@vivant.com so I can try my best to help you out with your defect.
@t-dub
I am sorry to hear that you feel you got no response from us regarding your defective product, however, I checked our system and cannot locate an inquiry from you. Please could you email me at
support@vivant.com to inquire about any defective products, we have been pretty good with making sure we do our best to take care of every situation presented to us.
@invertedisdead
My mistake I did not mean to leave your question unanswered.
There is spiral pathway of aluminum surrounding the ceramic chamber. As the air gets sucked into this pathway, the ceramic chamber conducts heat into the aluminum which in return heats the air.
@djchexxx @HD Springer
The coupon code was initially intended for the Alternate. Hence the reason the coupon code included a free 18650 battery, please note, the original FC coupon code not only issued 15% off.
I do understand your point of view that using the 15% off will no longer allow the free shipping option, however, I have asked my Manager about this and at this time we are unable to offer anything more since the VLeaF is already a low-cost item. To make sure there is no more confusion, we updated our promo code for FC community and made sure to write the free 18650 is only for Alternate purchases.
@KeroZen
Your concern for the battery life for the V-Leaf is understandable. You can expect the V-Leaf to be more of an entry level device. We are working on expanding our products catalogue and would like to have a product for each subcategory. The design of this device was inspired by both power and portability. With a hybrid heating element that delivers quality taste and clouds, the V-Leaf will be sure to get you where you want to be.
With the special designed ceramic heating chamber using both conduction and convection you can expect faster heat up times that delivers a smooth rich taste each time compared to other pen style vaporizers.
We appreciate your input and your feedback. For any other questions or comments please feel free to contact us at any time.
Thank you,
Ivan and Vivant Marketing Team
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