This has been waiting here for days because I don't like what it means but it's the facts...
I appreciate everyone's help but have to say that this entire process (the assessment & "repair instructions" given by
@MUSA Vaporizer ) has been anything but helpful...
Firstly Since I didn't break any rules I can't have a mod take down your photos, but if you didn't already notice there's an entire thread made by one of the first, if not the first person you had tested/made a MUSA for. And while it doesn't show a picture, if you take the time to read the responses and thread itself, he breaks down almost every aspect of your vaporizer. So guilt tripping me or whatever you meant by saying that in your message about posting pictures was not the way to go Tobias...
I've had more people message me back saying they're getting no response from you wondering how can they order a MUSA? So how could you expect me to not look to the community, made for things like this, for help??
You said MONTHS ago you'd send the stems that are posted on this threads Front page...The ones that accommodate an ELB inside the Stem like an EVO and to be honest that's why I bought your product. To be a Halogen-like EVO but you were cool enough to make up for the possible "Missing In Transit" MUSA so when it arrived and it wasn't like the original pictures (since you have no dry usage videos) I figured what the hell, I'll make it work. Which it almost does with the GRAV Mod but without the Posts I'll never know...
Because you never made any mention that you made a change to invert the ELB and make the Dry Stem different, like I said I expected something else. On here and on your IG, all you mentioned was that you shortened the post, not change it's ID so that it will no longer fit the ELB. So basically your stock dry Stem is a 50/50 air to vapor ratio from the huge gap between it and the post from the Stem resting on the ELB that is sitting on top of the post upside down, makes it almost useless without some form of mod like the 19/19 F/F GRAV adapter to cut off the unheated air flowing straight onto the material.
You asked me basically not to bother you and you'd send those posts and here I am 3 months later with no posts... PayPal at the ready with funds.
Since this is a problem that can be fixed by almost anyone worth their salt in electrical knowledge I'm just gonna back away from this thread and hope you improve on your Customer Service and product but I thought you'd show more appreciation to someone who was honest enough to tell you when he got his MUSA (when you were ready to send another new one that or the next day if I hadnt recieved mine)...a month later...with no tracking # (that it was supposed to come with) and you didn't even wait to ask if I wanted the option for trackable shipping. You just sent it...days after you said you would because you didn't want to wait in a long line? Come on man.
I get that this is your "Hobby" but once you start selling them you choose to make it a business and you should treat it like one and not blow off people the way you do.
This was an unnecessary situation and if the best you are willing to do is give vague advice to people that have no background in this type of thing than maybe working out a manual would be a good idea along with what
@lazylathe said regarding the wires and adding some form of adhesive to the socket area would have no interference and would prevent events like this in the future along with wire coatings...
This sucks because I don't like confrontation but I want to support this product but why would I want to when I you tried to make me feel as if I did something wrong. It would be helpful to know that you don't apply any adhesive. Which you seemed to know when stating that it's the MUSA's 1 disadvantage. I see more than 1 but I'm not here to argue semantics.
All I can say is I feel mistreated as a customer and with ample reason if you would like to allow permission for PM's to be posted to show
I'll still have the funds ready for those posts...when/if you get that chance to get to that post office.
Edit: Spelling