So there is a hole on the back of the MP not the top?
Been in email conversation with ALT and this is the conclusion. They sent me this yesterday and I have written back to them with my concerns with their request. Like the fact that I will probably end up with no bubbler at all...I've contacted ALT with pics, but I get the feeling that because I am across the pond they wanted to palm off a less than perfect one on me in the hope I wouldn't do anything about it? Not sure, but I did feel deflated when I opened the box
Gonna have to give it a good PBW clean if it goes back. Have to check shipping costs also.
I'd happily have them give me money back or store credit instead of an exchange though, that seems to be the easiest option to me.
However I can confirm it works well as it is
http://fuckcombustion.com/threads/glass-and-milkshot-video-thread.7443/page-10#post-579748
Been in email conversation with ALT and this is the conclusion. They sent me this yesterday and I have written back to them with my concerns with their request. Like the fact that I will probably end up with no bubbler at all...
We have received confirmation that Mobius will replace the bubble at no charge under one condition that you must destroy the current bubbler you have. Mobius requested for you to send a video showing that you smashed and completely destroyed the current bubbler. Once you send the video Mobius will have a replacement tube sent out. Please send the video to this email and let me know if you have any further questions or concerns.
Kind regards, Toby
Customer Service
Thoughts? Do you think this is legit? Or are they just having a laugh at my expense?
The reason they ask you to do that, is because they are going to do the same to it and don't want to waste money on shipping return costs, and they want to make sure such piece doesn't show up again somewhere else and people think Möbius doesn't care about quality, and in turn tarnish their reputation as a quality glass company.
hey, I actually PM'd mobiusglass on instagram about your bub and they (mobius) told me you'd be contacted by ALT.Been in email conversation with ALT and this is the conclusion. They sent me this yesterday and I have written back to them with my concerns with their request. Like the fact that I will probably end up with no bubbler at all...
We have received confirmation that Mobius will replace the bubble at no charge under one condition that you must destroy the current bubbler you have. Mobius requested for you to send a video showing that you smashed and completely destroyed the current bubbler. Once you send the video Mobius will have a replacement tube sent out. Please send the video to this email and let me know if you have any further questions or concerns.
Kind regards, Toby
Customer Service
Thoughts? Do you think this is legit? Or are they just having a laugh at my expense?
I think that the whole situation is kind of FUBAR. BUT, by asking you to destroy the defective one, they eliminate ridiculous back and forth shipping charges. So I pretty much agree with @mestizo.Been in email conversation with ALT and this is the conclusion. They sent me this yesterday and I have written back to them with my concerns with their request. Like the fact that I will probably end up with no bubbler at all...
We have received confirmation that Mobius will replace the bubble at no charge under one condition that you must destroy the current bubbler you have. Mobius requested for you to send a video showing that you smashed and completely destroyed the current bubbler. Once you send the video Mobius will have a replacement tube sent out. Please send the video to this email and let me know if you have any further questions or concerns.
Kind regards, Toby
Customer Service
Thoughts? Do you think this is legit? Or are they just having a laugh at my expense?
Thanks so much @Quetzalcoatl that makes me feel better that they know about the situation.hey, I actually PM'd mobiusglass on instagram about your bub and they (mobius) told me you'd be contacted by ALT.
Haha that would be funny...might just do that you know!Dude. Post the video on YouTube without explanation and watch the hilarious comments roll in.
"You did what?!?" LOL!
BTW you guys have access to fireworks over there?