Discontinued Minicron, Minicron Lite and Ophos Oil Vaporizers

[sethhobrin]

Wow. I called W9TECH and tried to talk to them about my issues and they were completely rude to me. Said the only thing they would do is take a look at my Omicron Lite and exchange it. If this thing has known issues and it came broken right from W9TECH i asked for a refund and they said no way. Guess I will be issuing a charge back and not doing business with this company any longer. I tried to be as diplomatic about the issues as possible but the guy immediately resorted to being rude and said no way on the refund/return for the broken Omicron Lite. I'm not paying to ship something back they sent me that doesn't work. All they kept saying is that they all have this issue yet I have a bunch of other brand batteries and have never seen this and this one W9TECH sent me requires me to screw on the cartridge just barely which is unacceptable. I can put the same cartridges on other batteries and they work just fine tightened to a reasonable level.

VERY disappointed. All I did was call for help and was treated like I was dumb for not knowing better and told to ship it back to them to be looked at.

 

[mystikalghost]

So is it dead then? I guess I will request a refund....

No, it's not "dead" exactly. Just extremely extremely frustrating. Wait for @THC SCIENTIFIC to chime in though.

 

[nao12000]

Wow. I called W9TECH and tried to talk to them about my issues and they were completely rude to me. Said the only thing they would do is take a look at my Omicron Lite and exchange it. If this thing has known issues and it came broken right from W9TECH i asked for a refund and they said no way. Guess I will be issuing a charge back and not doing business with this company any longer. I tried to be as diplomatic about the issues as possible but the guy immediately resorted to being rude and said no way on the refund/return for the broken Omicron Lite. I'm not paying to ship something back they sent me that doesn't work. All they kept saying is that they all have this issue yet I have a bunch of other brand batteries and have never seen this and this one W9TECH sent me requires me to screw on the cartridge just barely which is unacceptable. I can put the same cartridges on other batteries and they work just fine tightened to a reasonable level.

VERY disappointed. All I did was call for help and was treated like I was dumb for not knowing better and told to ship it back to them to be looked at.

Hi guys I'm really sorry we are at a show this week so things r a Lil hectic for those answering calls plus ticket system is being done after the show each day .. Please bare with us during the week.. I apologize !

 

[THC SCIENTIFIC]

Wow. I called W9TECH and tried to talk to them about my issues and they were completely rude to me. Said the only thing they would do is take a look at my Omicron Lite and exchange it. If this thing has known issues and it came broken right from W9TECH i asked for a refund and they said no way. Guess I will be issuing a charge back and not doing business with this company any longer. I tried to be as diplomatic about the issues as possible but the guy immediately resorted to being rude and said no way on the refund/return for the broken Omicron Lite. I'm not paying to ship something back they sent me that doesn't work. All they kept saying is that they all have this issue yet I have a bunch of other brand batteries and have never seen this and this one W9TECH sent me requires me to screw on the cartridge just barely which is unacceptable. I can put the same cartridges on other batteries and they work just fine tightened to a reasonable level.

VERY disappointed. All I did was call for help and was treated like I was dumb for not knowing better and told to ship it back to them to be looked at.

No what i said was all units of this type have the center pin issue, not only our unit but all units in general. Because of Different cartridges getting the right position is for the center pin is extremely difficult, that is why we tell everyone not to over screw the cartridge.

Then we offered to fix the unit without any questions asked.

After all of this

the next service i offered because you where not happy is we would love to replace it for a Ophos Kit, this would mean you also get another kiss cartridge, a jar and a tool.

You would have kept the case, charger and kiss cartridge, as we would only need the Omicron lite battery.

Now this is when i turned into a dick.

You went on to say how your going to do a chargeback because we do not do refunds. I simply said good day and hanged up on you.

Why because im not going to waste my time on someone who simply does not need help.

 

[sethhobrin]

No what i said was all units of this type have the center pin issue, not only our unit but all units in general. Because of Different cartridges getting the right position is for the center pin is extremely difficult, that is why we tell everyone not to over screw the cartridge.

Then we offered to fix the unit without any questions asked.

After all of this

the next service i offered because you where not happy is we would love to replace it for a Ophos Kit, this would mean you also get another kiss cartridge, a jar and a tool.

You would have kept the case, charger and kiss cartridge, as we would only need the Omicron lite battery.

Now this is when i turned into a dick.

You went on to say how your going to do a chargeback because we do not do refunds. I simply said good day and hanged up on you.

Why because im not going to waste my time on someone who simply does not need help.

I don't have any experience with your products other than what I can find in these forums. I called for help with a brand new product I just purchased from you that I can't get working properly and you immediately got defensive and started telling me that these type of devices "all" have this problem. I have plenty of "other" batteries and have NEVER experienced this. Not once. So excuse me if I don't just go along with what you are saying willingly and don't be rude and a dick about it like I am i am just not experienced with them. Not only that but I can take the same cartridge off the OMICRON LITE(YOUR CARTRIDGE V2 KISS CART that came with the unit) and put it on another battery and not experience the issue. I am not denying that other batteries may have this issue but you must realize your telling a customer who knows nothing of "this issue" you claim to speak of other than I purchased a product from you and it did not function properly without leaving the CART on VERY loosely and it is extremely difficult and annoying to make a connection. Instead of helping me you spoke like I was stupid and inexperienced and should know better and then offered me another product I know nothing about. I quick looked it up to consider your offer and it is a cheaper product on your website so I immediately will assume it is an inferior product. Why would I accept an exchange for cheaper product???? Why would you get offended a customer would not jump on this offer? So I respectfully and politely just asked for a refund. You continued to be rude and argue with me and told me no refunds on anything and so instead of arguing with you I said I would just issue a chargeback (not something I wanted to do I would always rather return a product or deal with a vendor on an issue) and you hung up on me.

However I take full responsibility for not reading your return policy before buying. I would have never done business with you had I realized you don't offer refunds on anything even DOA products or that you talk to and treat your customers this way.

I suggest everyone steer clear of the OMICRON LITE and the OPHOS (a few pages back someone had the same problem with that unit). And god help you if you have to call this company with a question.....

 

[THC SCIENTIFIC]

I don't have any experience with your products other than what I can find in these forums. I called for help with a brand new product I just purchased from you that I can't get working properly and you immediately got defensive and started telling me that these type of devices "all" have this problem. I have plenty of "other" batteries and have NEVER experienced this. Not once. So excuse me if I don't just go along with what you are saying willingly and don't be rude and a dick about it like I am i am just not experienced with them. Not only that but I can take the same cartridge off the OMICRON LITE(YOUR CARTRIDGE V2 KISS CART that came with the unit) and put it on another battery and not experience the issue. I am not denying that other batteries may have this issue but you must realize your telling a customer who knows nothing of "this issue" you claim to speak of other than I purchased a product from you and it did not function properly without leaving the CART on VERY loosely and it is extremely difficult and annoying to make a connection. Instead of helping me you spoke like I was stupid and inexperienced and should know better and then offered me another product I know nothing about. I quick looked it up to consider your offer and it is a cheaper product on your website so I immediately will assume it is an inferior product. Why would I accept an exchange for cheaper product???? Why would you get offended a customer would not jump on this offer? So I respectfully and politely just asked for a refund. You continued to be rude and argue with me and told me no refunds on anything and so instead of arguing with you I said I would just issue a chargeback (not something I wanted to do I would always rather return a product or deal with a vendor on an issue) and you hung up on me.

However I take full responsibility for not reading your return policy before buying. I would have never done business with you had I realized you don't offer refunds on anything even DOA products or that you talk to and treat your customers this way.

I suggest everyone steer clear of the OMICRON LITE and the OPHOS (a few pages back someone had the same problem with that unit). And god help you if you have to call this company with a question.....

Your assumption that you are receiving a inferior product is what is holding you up from getting this situation resolved. Like i stated on the conversation over the phone before you decided not to listen and threaten us with a chargeback.

I am willing to replace your unit with another omicron lite if you wish, but if you want to get the new updated ophos that has the self adjusting center pin, we can do that as well.

As for not knowing about this issue, its pretty documented.

https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=adjusting center pin ecig

Now back to my original comment.

I would be happy to repair your omicron lite battery, all you have to do is ship it in, or you can get the ophos kit that does not have a titanium kiss cartridge but has a regular kiss cartridge. This way you would have your original ti kiss cart from your omicron lite kit, the carry case and a brand new ophos kit.

Your choice.

 

[sethhobrin]

Your assumption that you are receiving a inferior product is what is holding you up from getting this situation resolved. Like i stated on the conversation over the phone before you decided not to listen and threaten us with a chargeback.

I am willing to replace your unit with another omicron lite if you wish, but if you want to get the new updated ophos that has the self adjusting center pin, we can do that as well.

As for not knowing about this issue, its pretty documented.

https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=adjusting center pin ecig

Now back to my original comment.

I would be happy to repair your omicron lite battery, all you have to do is ship it in, or you can get the ophos kit that does not have a titanium kiss cartridge but has a regular kiss cartridge. This way you would have your original ti kiss cart from your omicron lite kit, the carry case and a brand new ophos kit.

Your choice.

I am new to this stuff. Never used these pens and had no idea what atomizers, clearomizers, egos, etc where until about a month ago. I honestly never came across this issue in my research yet or with what I already own.

I just got done messing around with my TI KISS carts and omicron lite again for a while trying to see if I could fix or repair it myself. At first I couldn't get the omicron to do anything but blink unless I unscrewed the carts a lot. But after messing around with it for 20 minutes and switching carts about 10 times it now seems to be working and not doing the blinking thing.... I don't know what I did or what happened to fix it for now. Sounds like it will happen again though.... I also read over that link you provided thank you.

I really did want this stuff to work out well and I like these TI carts a lot. So in the spirit of trying again I will take you up on your offer and exchange this for an Ophos kit that you said won't have this issue. I will ship the Omicron lite back to you tomorrow and cancel the paypal dispute in the morning.

I apologize for not accepting your ophos swap at first over the phone but realize I didn't know anything about that unit and was put on the spot to make a decision right there and then.

EDIT: Looked over the user guide and it seems the ophos uses different KISS CARTS? Doesn't seem like the OMICRON KISS CARTS will fit the OPHOS??? They look different. OMICRON looks like it theads inside and ophos looks like it threads outside???

 

[MGG]

I'm confused, I'm new to the omicron lite.. You can break the KISS CARTS from over screwing it too much? wut?

 

[Caligula]

IIRC the head can short if you crank the cart down too much.

 

[lonelyhero]

I am new to this stuff. Never used these pens and had no idea what atomizers, clearomizers, egos, etc where until about a month ago. I honestly never came across this issue in my research yet or with what I already own.

I just got done messing around with my TI KISS carts and omicron lite again for a while trying to see if I could fix or repair it myself. At first I couldn't get the omicron to do anything but blink unless I unscrewed the carts a lot. But after messing around with it for 20 minutes and switching carts about 10 times it now seems to be working and not doing the blinking thing.... I don't know what I did or what happened to fix it for now. Sounds like it will happen again though.... I also read over that link you provided thank you.

I really did want this stuff to work out well and I like these TI carts a lot. So in the spirit of trying again I will take you up on your offer and exchange this for an Ophos kit that you said won't have this issue. I will ship the Omicron lite back to you tomorrow and cancel the paypal dispute in the morning.

I apologize for not accepting your ophos swap at first over the phone but realize I didn't know anything about that unit and was put on the spot to make a decision right there and then.

EDIT: Looked over the user guide and it seems the ophos uses different KISS CARTS? Doesn't seem like the OMICRON KISS CARTS will fit the OPHOS??? They look different. OMICRON looks like it theads inside and ophos looks like it threads outside???

The ophos kiss karts have a shroud that comes down to make it look nicer the normal kiss carts will screw in fine but have a gap

 

[sethhobrin]

IIRC the head can short if you crank the cart down too much.

I did not "crank" anything. I screwed it on until it was just barely snug. I loosened it up until it almost fell off before it would stop blinking. It should not have needed to be almost falling off to function. For whatever reason I was able to get it to stop doing this after swapping them out a whole bunch of times and screwing around with it for an hour last night. Now I can screw it back down just fine snug again and it is working. Seems odd to me and I don't quite understand.

 

[Caligula]

I was answering @MGG. I wasn't saying this is what you did.

 

[MGG]

Okay, in more positive news I just tried the omicron lite for the first time last night. It's my first time trying an oil pen but I really liked it, amazing taste and I was really surprised how less harsh it was compared to dabbing.

 

[THCyantist]

sethhobrin doesn't know what he doesn't know

2 weeks ago I bought an omicron lite, after at least 6 hours of research. it is pretty hard to find pictures and testimonials of these newer version vape pens W9 is putting out (part of the reason I'm writing this). anyway, first couple days of using got me very tasty hits, but the production was less than my buddy's dr dabber and it was a little big for pocket portability. but IMO the taste over weighed the lack of production. days after ordering the omicron, i finally find decent pics of the minicron & minicron lite. beautiful looking pen, same cart, and super portable(battery is smaller but USB charging negates that IMO). so i pulled the trigger on a minicron lite, and in the mean time read more about how to properly use the kiss carts.

I had been loading the omicron like my buddy's Dr dabber, ~.2 per load, just dealing with the reclaim by tooth-picking back onto coil, and holding button 5 sec(what I read in manual). so the minicron lite comes, and i test it out by going for a hike. WOW, definitely the most psychedelic experience I've ever had with weed(a wasp sting earlier in the day might have something to do with that as well) One 'large dab' size chunk going across the length of thee coil, quickly press button a couple times to ensure dab wont slide off (it was crumble), then proceed with 1-2 sec pulses with half-1 sec intervals. resulted in vapeing (NOT BURNING) wax. even better taste, more cerebral high, lasts longer, and no dark reclaim build up. I loaded it 6 times, got home, and there wasn't even anything to scoop. 3-5 solid hits per load (not as milky as a rig but taste is like going from standard definition to high definition)

I went from satisfied to in love. the technique with KISS carts really changes the game.

NOTE: this only happened last night lol. I am still a beginner, but as an engineer i approach things analytically and scientifically. I'm sure more discovery's await! sorry for the ramble

 

[mystikalghost]

sethhobrin doesn't know what he doesn't know

2 weeks ago I bought an omicron lite, after at least 6 hours of research. it is pretty hard to find pictures and testimonials of these newer version vape pens W9 is putting out (part of the reason I'm writing this). anyway, first couple days of using got me very tasty hits, but the production was less than my buddy's dr dabber and it was a little big for pocket portability. but IMO the taste over weighed the lack of production. days after ordering the omicron, i finally find decent pics of the minicron & minicron lite. beautiful looking pen, same cart, and super portable(battery is smaller but USB charging negates that IMO). so i pulled the trigger on a minicron lite, and in the mean time read more about how to properly use the kiss carts.

I had been loading the omicron like my buddy's Dr dabber, ~.2 per load, just dealing with the reclaim by tooth-picking back onto coil, and holding button 5 sec(what I read in manual). so the minicron lite comes, and i test it out by going for a hike. WOW, definitely the most psychedelic experience I've ever had with weed(a wasp sting earlier in the day might have something to do with that as well) One 'large dab' size chunk going across the length of thee coil, quickly press button a couple times to ensure dab wont slide off (it was crumble), then proceed with 1-2 sec pulses with half-1 sec intervals. resulted in vapeing (NOT BURNING) wax. even better taste, more cerebral high, lasts longer, and no dark reclaim build up. I loaded it 6 times, got home, and there wasn't even anything to scoop. 3-5 solid hits per load (not as milky as a rig but taste is like going from standard definition to high definition)

I went from satisfied to in love. the technique with KISS carts really changes the game.

NOTE: this only happened last night lol. I am still a beginner, but as an engineer i approach things analytically and scientifically. I'm sure more discovery's await! sorry for the ramble

You quickly found out the technique. You don't want to be holding the button down for 8 seconds every time you use it. I mean you can, but I never hold it for 3 seconds. You have to pulse it.

 

[MGG]

I went from satisfied to in love. the technique with KISS carts really changes the game.

NOTE: this only happened last night lol. I am still a beginner, but as an engineer i approach things analytically and scientifically. I'm sure more discovery's await! sorry for the ramble

So i'm a little confused, the minicron functions better for you than the omicron lite?

 

[THC SCIENTIFIC]

So i'm a little confused, the minicron functions better for you than the omicron lite?

Me too. Im thinking the omicron lite with the kiss cart is being compared tot he Minicron with the NiCh cart.


The Kiss requires different techniques to use.

 

[MGG]

Me too. Im thinking the omicron lite with the kiss cart is being compared tot he Minicron with the NiCh cart.


The Kiss requires different techniques to use.

What kind of techniques can I use to get the best experience out of the omicron lite? I'm super new to all of this. I'm a well experienced vaper but have essentially no experience with oil pens. Someone mentioned using a pulsing technique (I assume that means to push down on the button for 1-2 seconds then release a repeat similar to the 'pulse' of a heartbeat?)

 

[mystikalghost]

What kind of techniques can I use to get the best experience out of the omicron lite? I'm super new to all of this. I'm a well experienced vaper but have essentially no experience with oil pens. Someone mentioned using a pulsing technique (I assume that means to push down on the button for 1-2 seconds then release a repeat similar to the 'pulse' of a heartbeat?)

You want to pulse it. I usually never have the button down for more than 3 seconds unless I am focusing on something else.

 

[THCyantist]

So i'm a little confused, the minicron functions better for you than the omicron lite?

A little early to say but i think it had everything to do with technique. once you start burning the wax it seems to diminish the performance of the cart, carboxylizing and turning into reclaim.

Good call THC Scientific, the minicron has a nichrome cart on it where the omicron has a ti 2 coil. that explains the different number of loops for different coil materials. also explains a weird taste i get when the nichrome cart is pushed too far with not enough wax present, reloading it before its completely out and not getting impatient because of cloud density most likely prevent that,but never got any taste but wax from the new ti 2 carts.

kind of cool that you can see the coil get red hot by looking through the mouth piece. it seems to me its best to let go of the button just before it gets red hot, just like a ti nail. difference between vaporizing and burning

 

[THC SCIENTIFIC]

kiss globes back online.

 

[420time]

so can the globe cart be iso washed?

 

[Caligula]

Technically yes but I've had issues. There is a small white rubber (ish) oring at the bottom of the heater core. It usually sits flush within a groove in the base of the heater core. After iso soaking, however, these swell up and eventually pop off.

And to answer your question, no I'm not entirely sure what said orings do. It could simply be to create an air tight seal between the heater core and the globe heater base (these are two separate parts that screw into each other).

Also you need to be a lot more gentle with the wick versus the white ones. These tend to "disintegrate" if you poke at them too much. That's to be expected though since these wicks are very porous and brittle.

 

[THC SCIENTIFIC]

You can iso wash it but oy the head part. Not the threaded area.

The rest I would follow caligulas advice.

 

[420time]

so iso only the part above the black line? also how many iso washes till it swell up and pop off.