Ash057 said:
I have never heard of a company charging for return shipping to fix their defective product.
We state very clearly on our warranty page: (
http://lifesabervaporizer.com/info/warranty.html )
Sending Your Unit in for Repair
What is required for repair work?
Shipping costs for repairs must be prepaid before sending in your unit. You must call or email customer service at 866-835-6418 or customercare@7thfloor.biz. Once payment is made for shipping, we will email you a return shipping label that is requred for sending a unit in for repair. Packages that do not have one of these shipping labels will be refused.
This is the first report we have had of this happening, so saying that it is a flawed product is quite inaccurate. Despite our efforts to the contrary, nothing in life is 100% fail-proof. But I assure you every member of this company works their ass off to ensure we put out the best. But...life happens. We build them so that you could swing them by the power cord with force and there is no issue
(We obviously do not recommend swinging the vapes...) As a company we rely heavy on positive feedback and often do not just hear it,
but heed it as well, as has been displayed on this very forum with our redesigned HC and WPA. Our company is made up of people just like you all. We get it..we want only the highest quality for ourselves, and expect nothing less for our customers. We do appreciate your suggestion and agree that it might be something to look into if we see that this occurs again with *any* frequency. But a design change is not warranted for one electrical/mechanical failure. We will obviously monitor this situation to see if any other issue develops.
This shipping total (both ways, which I know only softens it slightly) is clearly stated company policy. Now that being said, we obviously have no intention on having your LSV sit around. So if you send us you unit back, I will personally make sure that we make it worth your while.