olivianewtonjohn
Well-Known Member
More info, how did it happen?
I have been really rough with mine even tapping my metal tobacco scoper inside the glass to clean it off.
Dropped it down some concrete stairs while running with it in my hands. Took some real bounces and I honestly expected worse..More info, how did it happen?
I have been really rough with mine even tapping my metal tobacco scoper inside the glass to clean it off.
My condolences to you, however... I got 5 glass inserts for less than $10.. Now that is straight up fucking awesome. The cheap cost of the inserts makes this a worthy investment I also can't imagine the functionality or physical condition of the plastic case lessening over time. It sounds like they can take a beating but I am going to be very precious with mine, as with most things vape related I take great pride in them
I couldn't bitch especially when I saw the price of the inserts.. Aldo keeps it real.Well Aldo did make the glass replaceable for a reason. Much better than if you had to toss the whole thing and buy a new one.
I didn't notice any Satchmo replacements on the site.. Did I miss something?
I'm almost positive it was my fault..Candidly, we are seeing this from time-to-time so I'm starting to think maybe there's glass going out with micro-cracks that develop into full blown cracks over time. So while I hate to say it, it might actually be a product flaw. If anyone else has this happen please let me know before you buy more glass so we have a chance to make it right.
KidFated,
Send email to me --- support@jyarz.com unless you think this is the result of something specific you think you did that made it crack I'd like to try to set this right.
-Aldo
I'm almost positive it was my fault..
I'm almost positive it was my fault..
That's very honest of you. And for our part we'll just keep trying to stand behind our products.
-Aldo
That's very honest of you. And for our part we'll just keep trying to stand behind our products.
-Aldo
When they go tumbling as hard as mine did, I think I was lucky only to have a crack.. But I agree with you, these things are hard to break!Just to balance the last few posts. I think its hard to put the glass insert in a situation where it gets broken. Im down 3-4 solo stems lifetime. But 0 jyarz glass insert.
I was at my parent's house for the last 2 days, and was very excited for my JyARz to arrive while I was gone but I'm home and no JyARz yet I am very excited for them! I think I got one of each colour which is going to look amazing!
Just to balance the last few posts. I think its hard to put the glass insert in a situation where it gets broken. Im down 3-4 solo stems lifetime. But 0 jyarz glass insert.
Mine was most definitely NOT MY FAULT! It was my 2 year old's fault for throwing my Jyarz and breaking the 3 glass cores inside of them. If you still feel an urge to send me free stuff I won't stop you.
That might not be a bad idea @JyARz
Perhaps you can sell a separate "no questions asked warranty" for people who may have to endure harsher conditions in their daily travels?
My Jyarz live in a Pelican case so I think I'm good tho.
Don't stress, I can be patientSend your order number to us - support@jyarz.com we'll get your tracking number to you.