horst
horsed
Chalkiness? Please let me know who had an issue so that we can resolve it.
We try to be good about addressing any and all issues customers have with our products. We work hard to make sure everyone is happy .... even if it means a full refund. Which I'll say we've only issued twice in over 5 years.
-Aldo
Maybe @Jill NYC was refering to my problem:
I'm a little bit worried about the silicone pad in my chico. When I opened my chico today I noticed some white stains on the rim of the glass, after touching the silicone pad I noticed it feels not like the pads of my other JyARz, it has changed to a more abrasive feeling rather then the usual soft touch. A soft rub on the pad even made my finger white.
@JyARz Is this something already known? What can I do about it? I'm afraid of using it further in this condition.
The chico is about a year old and the satchmo and classic deliviered in the same order from a german retailer are still good. Never stored anything else then ground/unground herb in it and the pad was never removed from the top. Also no cleaning or contact with other substances yet.
It also worries me to continue using my other JyARz for long time storage. Where do the gases, lipids or whatever go when the container is closed all the time and the pad alters consistency eventually sometime?
are you familiar with this kind of issue with the silicone? A while after this happend I decided to clean it with warm soap water. After letting it dry for a night I was happy with the result, the pad wasn't chalky anymore and felt like the others. I placed it back in and started reusing the chico. As of now I could notice a slight change in color, more yellowish. The surface isn't chalky again but a little bit sticky to the touch, but without leaving residue on my finger. Eventually it will alterate back to the chalkiness it seems. other jyarzs still in top condition.
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