Well, my perspective (since I ordered it with the glass pipe, but then it also came with the wooden one?), is it has nothing to do with the pipe or seal.
Either I've got a defective device or cup or both, or this device is just incapable of heating the cup sufficiently to actually vaporize the concentrate.
On top of that, there are a # of design flaws:
1. When you turn the device off and back on it doesn't keep your previous temp setting
2. In 2 back to back cycles (and 1 cycle barely produces vapor), it cuts out early and can't do the second cycle.
3. When doing back to back cycles, seams to randomly drop to lower temperature settings
So ... either this device is really, really bad, or mine's defective.
Still using mine (mostly loving it) so sad to see others are having issues. Will post up thoughts soon.
In the meantime, have you fully charged it? I know mine blinks and goes to the lowest setting when the battery is low/dead and doesn't heat up. Not the most intuitive unit as I haven't found a way to tell how much battery is left, aside from knowing when its fully charged (green) when plugged in.
Edit:
So I've probably put about a gram or so of material through this and have used it nearly every day since it was delivered. I also used my $8 credit and ended up paying $20 out of pocket for a moonbeam glass piece and some gaskets, and another $17.50 (should've ordered them together) for a new glass cap shipped. That combined with the original price of 134.99 for the Po'Boy and two spare heaters brings me to a grand total of $172.49.
tl:dr for that price, I am more than happy with the performance but the wooden mouthpiece leaves A LOT to be desired. more info below.
There are 3 timer settings that can be set by holding the button while the unit is off. Blue = 35 seconds, yellowish = 45 and purple = 60 seconds. I've been playing with the 35 and 45 second settings and am finding that 35 seconds works best for me. 4 heat settings, of which the lowest (white) seems to work great with the material I've been using so far (mostly live sugar, some budder). From a cold start on white, I need at least 25-30 seconds of a preheat to get everything up to temp. I then double click to stop the session, then double click to restart. Depending on how much I load, I can go through several 35 second sessions before having to QTip the bucket out.
A few pieces of info that might be helpful. As stated above, if it starts blinking white, or drops down from temp to white and won't heat up, that means it needs to be charged. I'm finding I need about 45 minutes or an hour to get it fully charged, and am getting somewhere around 25 45 second sessions of use, which ends up being 6-7 loads of rice grain or two sizes. If it gets too hot, the unit blinks red when trying to start a session or cuts it off when already in one. An interesting thing is that there is no manual fire mode, only session mode. When you hold the button, the unit lights up but nothing happens. Kinda lame but not a huge deal for me personally.
When I mentioned that the heater itself felt kinda flimsy, it's more so due to the design. The cup itself is only attached to the screw base with its two metal prongs, so if you grab it to twist it off or are too rough, I can imagine it will get damaged or bent out of shape near the connectors. Keeping the gasket in the right channel around the cup base keeps the noise down when using QTips though.
The unit has one hole that the vapors can leave from up top and two holes in the battery/unit itself that lead it to the lower chamber below. Depending on how you position them, you can have the vapor path as short or long as possible with your set up. With the glass piece, I have the top hole facing me and the two holes on the unit itself facing the front, so the vapor has to travel around and down, filling up the piece and cooling the vapors as much as possible. Very neat device but it does get cloudy with use, and things get sticky if you overload and inhale too hard. I'm using the turbo cap and 4mm SiC pearl with it and so far so good. The Moonbeam glass feels good in the hand but is a little thinner in diameter than the unit itself. Meh, nothing too bad.
As far as cleaning goes, nothing too bad if you don't overload it. Bucket gets spotless with a dry QTip or two, and the surfaces can be wiped with ISO easily. The turbo cap gets sticky so it'll gather crud if placed face down.
One bigger complaint, the stock cup developed some sort of crack or hole. I don't know how long it was there for and I haven't been using anything abrasive to clean it (only Q Tips) so I have no idea how it happened. Doesn't seem to go through the cup itself so maybe it's just the coating/glaze, but I informed JCVAP and they are sending me a replacement. I will use this one in the meantime to see how the damage progesses.
Biggest complaints? The wooden mouthpiece straight up stinks unless you get a perfect seal. My hair tie method worked but the new gaskets provided did not. Not a huge deal for me since I'm really digging the glass piece but just a heads up for those really looking forward to it. A thick smaller rubber band might be perfect. The unit itself is also easy to chip and scratch so be aware of that. I may have been a little rough with getting the hair tie jammed in there but just a heads up. A year or two ago I would have been more bothered, but right now it's whatever.
Overall, I have been very happy with the device. Battery life could be better, but it charges quickly and seems the par in this space. The wooden mouthpiece could be better, but my expectations were low to begin with. Biggest suggestions for a V2 would be a manual fire mode, reposition intake holes (to better cool the vapors), sturdier cup design, and a material that is a bit more resistant to chipping (but I may just be a savage). I would also like a way to tether any custom cap that I wanted and not have the cap permanently attached to the device.
For an out the door price of under $175 with two spare cups I am satisfied and it fits the use case I was hoping for nicely. Looking forward to more use and will update when I can. Glass ball cap on route so I'll try and show that when it arrives. Happy to answer any questions when I have a moment. Pics below!