max said:
Most people who want to secure warranty service understand that it's the buyer's responsibility to provide proof of purchase. Always keep your receipt.
I can understand where you're coming from, and yes that is a valid point. What about fixing products that break in minimal amounts of time? Most companies I'm aware of would be able to have you ship the unit back, repair it because of manufacturing errors, and send it back to you.
I'm not asking for freebies. I'm asking the company to take responsibility for a broken product I paid good money for.
Also, I get what you're saying, but let's be honest - who do you know that would hold on to a vaporizer receipt for 4 months after it worked initially?
I still have my receipt, it is in the bottom of the cool tin it came in. I use mine almost every day since Febuary, and I still love it.
Although the iolite has reliability issues, it's far from being a cheaply manufactured, flimsy toy. They use two different types of high quality plastic that I seriously doubt you'll find in any other vaporizer, and the company has a long history of producing quality, butane powered tools. I bought one of the first ones to hit the market, and have a later version as well. Both are still operating just fine after a good deal of use.
Wouldn't "reliability issues" constitute a crappy product? What you're telling me is "It's made of top notch plastics from a company with a great history, even though it rarely works!"
Not a great sales pitch, friend. Just sayin...
Although, you did say you have two models that work fine, so I'm wondering if maybe I got a bad one?
I understand no company is capable of producing 100% quality, and every now and then a bad one slips through the cracks.
My problem is that after receiving a bad one, the company refuses to do anything but give me advice that did not remedy the problem, and actually broke the device further. After that it's basically SOL.
I think you can agree no customer in my shoes would be happy.
Since this is a $200 model, you might want to make sure, in the future, that you're actually getting a valid warranty when you buy a product for half price. The biggest problem with this company's product, IMO, isn't the product itself, but the way the company handled distribution, and the resulting warranty change. As is noted in the 1st post of the thread, units purchased after Feb. 1st, 2010, must have been bought through an authorized dealer to have a valid warranty. Since everybody's selling these now, including fakes (alibaba.com), you have to be careful who you buy from. It's always best to check a company's policy on warranty status, since some do have tighter restrictions than others. Unfortunately, O&B changed their policy with little to no notification. For that, they get a big thumbs down from me.
I did some searching because I felt $200 was a little much. I'm aware of the device's MSRP, Im also aware if you look around you can usually find it cheaper. I bought it from a local smoke shop that was selling them brand new in box for $120.
If you buy a cell phone brand new (regardless of retailer or price) it's still covered under the same manufacturer's warranty. I don't see how this should be any different. My problem is not the warranty, since I clearly don't have the receipt, but the fact that they're not willing to repair the unit (since it obviously can't be replaced due to me assuming I wouldnt need a receipt 4 months later).
If I had a fake, I would agree with you 100% and accept that I bought a crappy knock off. That's usually what happens when you skimp. Problem is, I didn't. I bought a legit Iolite model.
It just drives me bat shit that the product would just randomly cease to function, and the company that makes it will do NOTHING about it.
I'm sorry, but telling me to use better butane is not "troubleshooting". When you buy a car it doesn't ONLY function of premium octane gasoline or it dies. That's ridiculous.
And in doing some research, this is a pretty common issue with these devices. Perhaps I should have paid more attention to the recommendations on the webpage about butane brands, and bought some gucci ass $15 bottle of butane just to use the device, but that seems excessive, and also I have a feeling it wouldn't have mattered much in the end.
Peace of Mind in Missoula, MT sells the right kind of butane for $6 a can, and I have had the can since Feb when I bought it and it gets used once a day.
If you're looking for the BBB to take any action on your part, you'll be wasting your time. You can register a complaint, but that's about it. And since your complaint is that O&B won't give you warranty service without proof of purchase, you really don't have a leg to stand on.
You're right, and I've accepted that I'm SOL and out the money I spent. I can't get it fixed, I can't get it replaced, and it's in my trash as we speak. The only thing I can do is warn other vaporizer enthusiasts that this Iolite CAN be a total POS and waste of cash.
Obviously yours worked great for you, so I can understand you backing the device. Mine did not, so you should understand why I'm upset.
In addition, can you imagine how pissed I'd be if I had spent full retail on this junk? I've seen these go for upwards of $300!