So I have to post an update. I have been loving the unit and has been my go to for on the go portable shatter vaping. I initially started with 1 and had 2 atomizers since I ordered a spare just in case. I have had issues with pen atomizers in the past and felt I should keep an extra on hand. Both performed identical so I went ahead and bought one for my wife and an extra 2 atomizers as I screwed 1 of them up by overheating it by blowing off the end of product that tastes nasty at the very end. I know I know. My mistake for doing that. Lesson learned. Anyways, both my wife and I continue to use them without issue. Cleaning process is simply to simple ISO watch to get most stuff off, but since it pretty much vaporizes all the product I just power through each session and vape it to the very end. A little dab with a tissue and it removes any unwanted residue. So one day I thought I lost the mouthpiece and ordered an extra along with 2 more atomizers. As soon as I get them I try them out and realize how different they heat up. They don't actually seem to get to the same high temperature as the older atomizers have been working so I went ahead and emailed the customer service and this is how the email went down.
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Me
Oct 15, 15:08 PDT
Hello,
I just ordered two more atomizers to have them pre packed with product. I am finding that the latest two do not get as hot as the older 3 atomizers I have. The placement of the coils under the ceramic looks a little different than the other 3. The glow they have is significantly dimmer on the hottest setting than the older ones. Any idea? I can send pics. Awesome product. Just hope these are defective and not a design change since the coil glow looks different on hottest setting.
Info (Linx Vapor)
Oct 17, 08:42 PDT
Hello,
Glad you enjoy the Linx Hypnos Zero.
Even if the glow is dimmer, it should work perfectly fine. Unless there is no heat coming from the atomizer plate, then it would be a problem. Are all four atomizers you have, have a lower glow than the two atomizers?
Can I get your order number please?
Thank you
Me Oct 17, 12:29 PDT
Well yeah they still work, but I like the highest heat setting and it doesn't seem to do the effect that I like as with the older atomizers that still work great. My order is 5405. I presently have three that work fine and I presently have 3 that work fine and two that don't.
Info (Linx Vapor)
Oct 18, 08:24 PDT
Hello,
I understand that you like it at a certain glow temperature but since the atomizers have no issues, there is very little I can do. I'm sorry for that.
Thank you
Me Oct 18, 09:24 PDT
Honestly if the quality control doesn't change I'll have to change products as this seems like a sad customer service experience. I'll be posting my review on all forums as well. How can 3 be one temp. and these two new not be identical?
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There has been zero response from their customer service which is why I am now posting my extended review here. While I think the product initially was great, customer service and quality control are lacking as having distinctly differing temperatures on the atomizers seems like a flaw.