Edward Hyde
Well-Known Member
I spoke with someone from Pharmcor today and they will be sending me a new unit. They identified the problem and have corrected it, so it should not affect any newer units coming out. Hats off to Pharmcor for their excellent customer service. My only concern is shipping my old one back over the border. What is the best way to clean it to ensure there is no residue / odor? (Besides qtips and iso)
they will include an envelope that u are supposed to put the defective unit in and send it back...i suppose it will have some adress or something printed on it,they told me to just remove the capsule from the unit nothing more concerning safety...+ i would say lets wait until our replacement units get to us before start giving credits to pharmacor about that...u never know...maybe the replacement takes 1 month delay like the preorder did(not saying it will but u never know). other than that i agree that pharmacor has been ok with customer service until now...