Not I. I feel like a small company is doing all in it's power to serve a very demanding population.. and doing it pretty well from where I sit.
I wish I could see it like you, and I would except for one thing I see lacking....that's communication. If you post and solicit forum members to send a PM for tracking info and then follow up on members PM's inquiring about tracking with dead silence by not replying to those PM's then you have a large disconnect in my book.
2 and a half weeks does not seem endless.
It is my true feeling that Inhalater is doing a smashup job of conducting business on a scale that exceeds the size and duration of the companies existence....
... and yet many expect the business to perform as though it had been up and running a dozen years.
It is endless if every response you get back from
@Inhalater is the same promise over and over without delivering. In this case, a tracking number. I have an account that says the item is still 'processing' yet I'm told repeatedly that it has shipped and that I will be given tracking info. That has happened 4 times now. I have nothing. The tone of the emails have been very apologetic, that I'll give them. But don't keep telling me you'll send a tracking number and never do it.
I sat thru the DaVinci Ascent roll out....and while it was hard, we got honest answers.....not at all like this which at this stage of the game seems like a delay tactic.
I pray my unit is trouble free, because I'm trying, or trying not to actually, think of the scenario if one has to return a unit for service/replacement.
I'm back to hoping, because there is not much else I can do, that
@Inhalater has sent the unit as they stated.