nicelytoasted
Vaked Chemist
@blabau
I just got off the phone with HA Canada, and they are well aware of your problem. Your defective unit was sent to their European service depot in Prague, and HA Canada is waiting for their diagnosis, so please be patient.
In the meantime, have you tried your HA in other outlets in the house, on a different circuit? Or even better, at a friend's house? If you have a decent multi-meter, you could also measure the voltage of all the plugs to confirm it. If you have 'dirty' power in your area, you will see the variance if you leave the multimeter in the outlet.
That said, I run all my electronics (stereo, TV, PC and all my vapes) off a good voltage line conditioner (VLC), which provides AC voltage regulation, with AC spike suppression, and noise and sine wave filtering. This not only guarantees the proper, 'clean' voltage, but increases the lifetime of the electronics. HA tells me that they have run into some problems in Europe as the result of 'dirty' line voltages, especially in England, and to a lesser extent, in Spain. The VLC can correct these problems.
So I suggest that you try these things while waiting. The VLC may be a solution for you, but I'd wait until you hear back from HA.
Hope this helps
NTD
I just got off the phone with HA Canada, and they are well aware of your problem. Your defective unit was sent to their European service depot in Prague, and HA Canada is waiting for their diagnosis, so please be patient.
In the meantime, have you tried your HA in other outlets in the house, on a different circuit? Or even better, at a friend's house? If you have a decent multi-meter, you could also measure the voltage of all the plugs to confirm it. If you have 'dirty' power in your area, you will see the variance if you leave the multimeter in the outlet.
That said, I run all my electronics (stereo, TV, PC and all my vapes) off a good voltage line conditioner (VLC), which provides AC voltage regulation, with AC spike suppression, and noise and sine wave filtering. This not only guarantees the proper, 'clean' voltage, but increases the lifetime of the electronics. HA tells me that they have run into some problems in Europe as the result of 'dirty' line voltages, especially in England, and to a lesser extent, in Spain. The VLC can correct these problems.
So I suggest that you try these things while waiting. The VLC may be a solution for you, but I'd wait until you hear back from HA.
Hope this helps
NTD
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