@fcombustion33 Just sent you off a e-mail with instructions for sending the unit in! And to all the other members out there we are currently having our Annual 4/20 sale!
***HA from CA*** review for 2018 (based LITERALLY on recent emails and product performace).
Update: For the record! HA'S SUPPORT has been phenominal, better than I could have ever hoped and best of all somehow keeps getting better and better. My refurbished HA came in all right and with speedy shipping, works without fail, with the best warranty protection in the business. Their warranty is so good it's basically that when you buy an HA you are a member of an elite family for life, their heart goes out balancing prices with the reality that even though a product may be worth more than it's charged, they also understand that the durability of unit builds a legacy, a legend, longevity by a strong name that can stand the test of time, besides HA customer service is a service so good it's a value in savings on it's own. I have personally been in constant repeated contact with this company via email for the last two months and they make sure that everything is done and is done right.
But this review is not biased, so here is where they need improvement: "The cord to their air pump is not as long as their previous version."
Now I personally emailed them about this as this is a concern for HA family members like myself who have been sharing my HA use with my circle of fellow WA state stoners who come by my place from time to time just to try it themselves because they have never seen such a neat, such a durable but most importantly such a hot heating extraction machine this bad boy is capable of when vape bonging with air pump assistance.
HA's support got back to me about tis issue and any other issue I felt like bugging them with, (they always do quikly I might ad and without complaint about being bothered by customer questions regarding their product, it is really amaxing as a customer I know I have a company that I can send any question or concern regarding HA and I know I will get a response, never really had that with a company, especially a company of this industry type.) Anyways, they got back to me and their response boils down to 3 key points:
1: If you attach an air hose from the white tip to the bong everything should work out the same, they are correct in this statement. (So what I am thinking is people with current pump units there is already a fix out there that is cheap and that can help show your support back to the HA Company with a cheap Cord purchase (Air Cord)).
2: The current air pump is still better than the previous one, it is faster with a better on/off switch, just like the HA it is built with durability and affordability and performance in mind.
3: They admittedly recognize the future is going to be more and more evolving and that vape bonging is a part of that evolution, they are already making plans to make the next Official HA AIR PUMP even better than the last with a longer cord as part of that new design.
To which if HA is watching (and with their legendary CS they are) I would love to hear updates on when it comes out and where to buy.
In closing, I will update in the future with a video of using the HA but for now here is a sample of HA support with an email from them VERBATIM IN QUOTES:
"
herbalAire Ltd.
May 30 (7 days ago)
to me
Hi Jeremy,
Yes I see your dilemma with the pump cord and unfortunately at this time we do not sell extensions for that cord in particular. We will be making another run of these cords shortly with almost double the length to address this issue. In the meantime I would suggest just running the whip tubing from the top of the herbalAire directly into the bowl of the bong which will allow you to use pump assist through a bong and have both the herbalAire and the bong standing securely on the table. We also agree that pump assist through a bong is quite the game changer and since herbalAire is the only vaporizer that can truly do espresso mode vaporization through a bong I feel that this gives us a unique advantage over the competition along with all the other features our units are capable of.
"
In fact here is another showing how after I sent them the unit that did not work this is how fast they sent the newly working one:
"
herbalAire Ltd.
May 16
to me
Hi Jeremy,
I am sending this shipment at a little faster speed for you. The tracking number for this order is "LM 096 505 935 CA" you can follow its progress through
www.canadapost.comand then through
www.usps.com.
-herbalAire Support
"
Since I am satisfied with HA customer service but am not biased and believe in complete honesty the only other flaw I noticed with Ha is that they use paypal, don't get me wrong the transaction went through no problems and HA customer service even took the time to email me back about my complaints of how I personally like many others find PayPal an inferior company not worth anyones time.
Also it took them a couple days to get back to me because they were over worked doing a trade show, but not only did they get back to me, they did it with apologies for any waiting. All in all HA Support is the best of the best the industry has to offer. Period, bar none. There's a reason they are a legend, their fairness and generousity of warranty appreciation is the best I have LITERALLY ever seen from a company not only of this type.
