i have had similar problems as u guys when i ordered my grinder. it took a while for it to be shipped, and had real shoddy communication with dan. i did end up receiving my grinder tho.
id say the best way to contact him is through email, although he can be very slow. since he is in israel, you'll only see him online for the online chat at the weirdest times during teh day. iwas able to catch him on there once before. also, he has shown integrity by calling me back as well once, and has picked up a few of my calls as well. he seems like a trustworthy guy, just a slackjaw. or maybe hes just way too busy. but either way, i agree that anyone that is taking customers money is obligated to at least give up to date, honest and truthful information as soon as they find it out. why dan doesnt do this, i dont know. another thing about him is he lies. that is fact...he lied to me about a phone # and email address that he uses, and told me that the phone # was to a new office of his he just opened up. i doubt that, especially when the phone # was literally, 555-555-1234. HAHAHAH what a fool for trying to tell me that was a legit #. anyways, at the end of the day despite all this shenanigans, i still got my MNB. you probably will too, but as everyone else, it mite take a while. it sucks i know, but for some reason, he is still following through and staying true to his orders (albeit not in a timely fashion).