So far the fierce has been a champ.
I have been experimenting with the glass stem and have been enjoying using 2 basket screens like a Heat Island for extreme solo sessions.
Very interesting idea indeed. It traps a smaller load in the area heated by the top half of the cup? I wonder how much heat is picked up by the lower screen and conducted up to the bottom of the load....can't be much, SS being a poor conductor, but every bit helps.....
I agree, the glass stem idea is a milestone. This one can be 'very Solo like' in that way, lots of options. And that puts it in very good company I think.
1. Our engineers have already identified and resolved the power failure issue that has affected some of our FIERCE units. There is a certain sequence of button presses that is triggering a unit shutdown. This is a software issue that requires an update to the software.
Great transparency.Hi All! We have a FIERCE update and Public Service Announcement:
We have prudently listened to all of your feedback over the last couple of weeks since releasing our FIERCE. Here are the upgrades and updates that we are implementing on our FIERCE based on a potential power failure issue and your valuable feedback:
1. Our engineers have already identified and resolved the power failure issue that has affected some of our FIERCE units. There is a certain sequence of button presses that is triggering a unit shutdown. This is a software issue that requires an update to the software.
2. The culprit of an initial smell is the internal silicone seal at the bottom of the unit that isolates the air path from the electronics. We are solving this issue by remaking and replacing this seal.
3. We have upgraded our foam packaging materials.
We had a lengthy team meeting yesterday and here is what we consider to be the best course of action for our FIERCE owners:
We will be shipping you all a new FIERCE replacement as a precautionary measure. We do ask that you return your FIERCE (BODY & BATTERY ONLY) so that we do not have any FIERCE units floating around that have not been upgraded. For this inconvenience - we will be offering you a choice of the following as a free gift: a bent glass mouthpiece, a glass WPA, or a set of dosing capsules.
We will be sending an email with instructions on how to return your FIERCE to receive a new replacement along with your free gift. These updates to the software and upgrades will take us approximately three weeks. We will be shipping your replacement unit at that time. Please carefully follow the replacement instructions in the email.
*Clients who have not yet received their FIERCE preorder/order will also be receiving an email from us. Your complete order will be processed and shipped in approximately three weeks as well.
We sincerely apologize for this unforeseen setback. We greatly appreciate your patience and understanding as we are carefully and swiftly taking every measure to ensure that you have a trouble-free and amazing FIERCE that you can enjoy for years to come .
Sincerely,
Healthy Rips Team
https://www.healthyrips.com
No I don't have one , I was just curious if it could be done . My thinking was if the software is wrong , what's to stop there being another bug later on that needs another return . Solvable if we could do that ourselves.Not sure whether I'm glad or upset that I cancelled my Fierce pre-order before the inaugural ship date. I am upbeat however about how HR is handling this with honest, direct and timely communication. It's no small undertaking with hundreds of units in the wild but I'm sure they and us will come out better at the end for it. Perhaps I'll again order a Fierce soon, soon, soon, soon...
@bluesith Have you or anyone connected the Fierce to a computer? If the device is recognized there's a chance a software update could be made to it however I think it's doubtful and I wouldn't try it without the requisite software installed on the computer to enact such a change. Just my two cents and my computer science background being, well, logical.
So we should wait two or three weeks before mailing our preorder body and battery back to HR since that's the time frame for the new ones?
We will be sending an email with instructions on how to return your FIERCE to receive a new replacement along with your free gift. These updates to the software and upgrades will take us approximately three weeks. We will be shipping your replacement unit at that time. Please carefully follow the replacement instructions in the email.
So we should wait two or three weeks before mailing our preorder body and battery back to HR since that's the time frame for the new ones?
Has anyone heard if the extra battery and charging dock(for those of us that ordered that package) shipped yet? I thought they were supposed to ship by Oct. 20th.
Has anyone heard if the extra battery and charging dock(for those of us that ordered that package) shipped yet? I thought they were supposed to ship by Oct. 20th.
Hi! We apologize for the confusion. Where applicable, we will be shipping your charging dock, extra battery, extra battery door screw, and free gift along with your replacement FIERCE.Last week (before the exchange announcement,) HR confirmed that batteries and docks were supposed to have started shipping today. I'm assuming they will hold off on shipping these until the exchange process is sorted out for the vapes themselves.
Hi! We apologize for the confusion. Where applicable, we will be shipping your charging dock, extra battery, extra battery door screw, and free gift along with your replacement FIERCE.
Also, if there is any question, we will need your FIERCE returned before we can ship your new replacement. Sorry - but this is the only way we can keep track of these original units and ensure that none of them are still out in the wild.
Have a nice week everyone!
Healthy Rips Team
https://www.healthyrips.com
I'll agree, but for me the 10mm neck doesn't let it seat in my Orbiter, such a shame too, I think they'd pair very well.@HealthyRips.com would you consider releasing a glass WPA with just a simple 14mm or 18mm tapered glass connection? There are a number of disadvantages to the universal 10/14/18 adapter, the first of which is cleaning!
Thanks!