I'm a noob here, so apologies if this sin't where i'm supposed to post this question....
I've had my Haze for nearly 2 years and I love it. Last night however, while pulling out the steel straw thing, a small black o-ring came out with it. This has never happened before, and i'm not sure how to get it back in to the device....
Has anybody experienced this, and des anyone know if there is a fix? Can the Haze be taken apart etc etc....?
Any help would be awesome, as now i'm worried that using it with out the o-ring could screw the unit!
cheers
I do not know of a fix but maybe someone who does can chime in....
You can get the o-ring seated again on your own. This is if you still have it. Just under the lip about 1/8" of a inch into the AP you'll notice a recessed circular channel. It's where the o-ring is supposed to be seated.
Get yourself a headlamp so you have both hands free. All you need to do is get one side set into the channel and take your time pressing the opposite side in.
It may take a few attempts but patience pays off.
I used the pointed end of a nut cracker set. Silp the o-ring just over the end and lower it down into the AP. Then once you've done what I've mentioned earlier everything will be as it was before. You can use a paperclip, small screwdriver set for glasses.
Pro tip
when you pull the MP out of the Haze start with a twist first and continue while you pull until it's fully removed. Do the the same thing when you put the MP in for use also. I hope this helps.
I think Scott left the company. he was one of the reasons I bought the haze. he 'lll be missed. whatever happened with the square vape? been over 2 years and still not released, weird.
I was with Haze and working with then well before Scott came along. To TOOT the horn for
@Haze Vaporizers they have always been one of the top and best companies around.
For also being very new on the scene they've set new standards and the bar in the industry on a few levels.
Anyone have any issues with Haze support recently? I figured they might be busy around 4/20 but I haven't gotten a reply to an email in a month. I've also tried opening a new support ticket but haven't gotten a reply to that either.
They've been having technical issues and I've even reached out to them to alert them about website glitches and failures.
Remember things can get busy and we can't control unforeseen circumstances or failures. Especially for a company.
I know it never hurts to keep reaching out until you hear something. This also makes for a good paper trail on your end.
Haze will always try their best as fast as they can and that's from my experience with them from day one. I've waited myself in the past for a few issues but they've ALWAYS MADE IT RIGHT and are happy to do so.
They're cool like that. May things get sorted out for you soon my friend.
I'm so happy to see all of the new Haze-oh-nauts blasting off with us. Welcome to the family!
Cheers all!