Hi All!
I update our support Knowledgebase often and just wanted you all to have the most accurate troubleshooting information for the bootloader/update difficulty issue. The articles are updated often because sometimes a new customer will write in with a new angle and nuance to an old problem and in that I find an improvement to the old method of troubleshooting. Here it is folks:
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MV1: Update Difficulty
Cheers,
Virgil from GHOST Vapes
Visit our Support KnowledgeBase for the most accurate information about your MV1 and Accessories +
GHOST Vapes KnowledgeBase
I know you’ve heard this before, but with NO IOS App available anymore (Apples new policy), your company needs a MAC/Windows computer program. Since you don’t need an app to use the device, (you just can’t set your own custom temp in presets #4 & #5), that’s no big deal to me, though a small computer program would do the job. Though, since the Ghost can only communicate via Bluetooth, it’s not as user friendly as DATA over USB cable, but most computers these days have a built in Bluetooth chip.
BIGGEST issue with NO IOS app, UPDATING the FIRMWARE.
Now that should be no big deal, though I don’t know what type of chipset you folks have in a ghost. And from what I gather so far is, at the development phase of the product, you folks went all in, on app based control, and Bluetooth. And your USB cord is ONLY a charger cord. Obviously, no one knew that Apple would be banning vape apps. So that is probably at this point, a hardware issue on this current model.
It’s probably too late for this particular Ghost model, but there has been years of ECig Mods and products that have simple firmware update ability. Even inexpensive mods often come with this capability. These devices mostly use a standard USB connection for both CHARGING and DATA. Normally, these companies have a tiny little program you can download to your computer that installs the latest firmware version, while the device is connected via the USB cable. More expensive mods, like ones with Evolves DNA chipsets, can even connect the device to their site and detect if there is a new firmware version. The thing all these ECig devices have, they are all less expensive then the Ghost MV1.
If you folks decide to make an updated model of the Ghost at some point, the things I’ve mentioned are points to consider. Also, even though a bit more costly, using a chipset like Evolve DNA (USA company), or YiHi (Chinese based), for accurate temperature control, first it would solve many of the issues users reported with temperature variations and secondly, it would put the product on another level. A real LCD screen with the ability to easily control all settings. I have a bunch of below $100 mods that have had all these abilities for years now.
As far as repeated reports of broken crucible door latches on MATT BLACK model. It’s not confidence inspiring that your vendors engineers with all the “returns” in hand, can’t figure out the problem, I can only sympathize, but find it very ODD.
As far as finishes (heatsink) chipping off that are “possibly” in the air path, well that’s #1 health issue to solve. Perhaps a better source for that process. I’ve seen this finish flake off a bunch of times on both Mods and atomizers, mostly Chinese, since they make everything now. If the vendor can’t make the finish non flake, and you don’t find a better shop, then simply stop including a black heatsink. I prefer the all black model, but not if I’m never sure if I could potentially be breathing anything bad. Customer health safety is #1 priority.
All the above are just my opinions, I would like to see your products, and company do well. Good luck!
