Ethics, Karma and Grasshopper Warranty Discussion

[Baron23]

@Baron23 do you have a hoppet yet? I bought a used and that the good lord for couple awesome members here helping out with the warranty aspect so im shipping it to hopper todwy. They wanted the unit the battery and the charger. So who knows what up..i only got a few wispy hits and i was convincing myself thats how ot performed but it got worse..then i saw vids and ive got a lot of vape experience and most use the same variqbles to operate. I was just wonderi g with the button clicking on and off that it had a technique or something but i just had a bad unit..nothing like the videos and reporfs of madsive clouds..haha

I think I may have mentioned it, but I have a friend who has two and has lent me one to evaluate and possibly buy (if Hopper will allow warranty transfers).

-Snip-

Modnote: This and the following 30 posts were moved from the Grasshopper thread.

 

[subway13029]

They do not transfer warranty @Baron23 ..at girst caroline said she would work with me and to reference our emails and as soon as i had an issue with it she said sorry i dint understand but warranty is non transferrable..and then quit answering my emails. Thank god fc member is totally helping me out.

 

[Vaperist]

They do not transfer warranty

what do you mean they don't transfer warranty? the warranty belongs to dee account which first registers Hopper with its serial number and that other number from the box. backer units was attached to backer's account. registered already. pre-orders and retailer units no. you register it yourself in their webPage.

if pre-ordered unit is already registered, then you need an access to that account. and that is it.

 

[subway13029]

what do you mean they don't transfer warranty? the warranty belongs to dee account which first registers Hopper with its serial number and that other number from the box. backer units was attached to backer's account. registered already. pre-orders and retailer units no. you register it yourself in their webPage.

if pre-ordered unit is already registered, then you need an access to that account. and that is it.

Why do u feel need to question everythi g i say? Yes once it registered it cant be transferred..hence me saying they dont transfer warranty..geez

 

[Vaperist]

Why do u feel need to question everythi g i say? Yes once it registered it cant be transferred..hence me saying they dont transfer warranty..geez

warranty transfers to one who got password to enter registered account. doesn't it?

 

[subway13029]

Once a hopper has been registered to individual a...it cannot be switched to individual b. There is no other way around it. Now beyond that I dunno..but I've talked to hopper and once it's registered to a person it cannot be switched to another person.

 

[Baron23]

warranty transfers to one who got password to enter registered account. doesn't it?

That ain't a transfer....

1. 1a : to convey from one person, place, or situation to another : move, shiftb : to cause to pass from one to another : transmitc : transform, change
   
   
2. 2 : to make over the possession or control of : convey
   
   
3. 3 : to print or otherwise copy from one surface to another by contact
   

 

[vapviking]

warranty transfers to one who got password to enter registered account. doesn't it?

No. That would require someone to represent themselves as though they were someone else (i.e., the person who did register it).
It may sound like a work-around, but to me its sounds untruthful and unethical, with or without consent of the original person who registered it.
If someone has offered me a lifetime agreement, why would I want to screw them over it??

 

[Vaperist]

No. That would require someone to represent themselves as though they were someone else (i.e., the person who did register it).
It may sound like a work-around, but to me its sounds untruthful and unethical, with or without consent of the original person who registered it.
If someone has offered me a lifetime agreement, why would I want to screw them over it??

but, if someone want to sell his/her already registered Hopper for whatever reason? i think it is just normal that seller give a password to Hopper's new owner.

unless there are more units on that account, of course.

 

[Baron23]

but, if someone want to sell his/her already registered Hopper for whatever reason? i think it is just normal that seller give a password to Hopper's new owner.

unless there are more units on that account, of course.

I'm sorry, I agree with Vapviking. It doesn't just sound unethical , it is indeed misrepresentation.

Just cause you may get away with it, doesn't make it right. Just cause you can steal something, doesn't make it free. See what I'm saying?

Cheers

 

[Bdubbdiblets]

Everyone pause....

Breath

Vape

Breath

Vape

vape

Vape..

It's friday...all is good. Hopper is waiting in my mailbox!!

I need to drive safely and calmly home...

 

[moondog]

Again we're hashing through the warranty question. People complained after only a "couple" of posts about VapeCritic's review - which was a new topic - but we never seem to get tired of the old favorites (warranty questions, suspicions of GHL malfeasance, how long we've been waiting, etc.).

I may go buy a Focus Vape just so I have a different thread to read to break up the monotony.

 

[Bdubbdiblets]

Again we're hashing through the warranty question. People complained after only a "couple" of posts about VapeCritic's review - which was a new topic - but we never seem to get tired of the old favorites (warranty questions, suspicions of GHL malfeasance, how long we've been waiting, etc.).

Hahaha....Oh I fully support banter and making sure the horse is dead don't get me wrong..just think its important to remember and vape in between breaths...

 

[Vaperist]

Once a hopper has been registered to individual a...it cannot be switched to individual b.

you don't have to. individual B just needs to know individual's A account password to switch warranty to his address.

if Hopper is sold with lifetime warranty, than i see no reason why person A shouldn't hand over that password to Hopper's new user. what harm this is doing for anybody? even more fare because once Hopper have been used it CAN NOT be money refunded. what if you don't like a device? or its vapor is too hot for ya when using it natively. so it happens so that you CAN NOT sell it together with warranty to somebody else. and CAN NOT get refund ether. hear what this girl have to say about warranty and refunds @15:00 minute.

 

[vapviking]

you don't have to. individual B just needs to know individual's A account password to switch warranty to his address.

if Hopper is sold with lifetime warranty, than i see no reason why person A shouldn't hand over that password to Hopper's new user. what harm this is doing for anybody? even more fare because once Hopper have been used it CAN NOT be money refunded. what if you don't like a device? or its vapor is too hot for ya when using it natively. so it happens so that you CAN NOT sell it together with warranty to somebody else. and CAN NOT get refund ether. hear what this girl have to say about warranty and refunds @15:00 minute.

I did not listen to the little girl.
I did read the first paragraph of the warranty and in part this is what is says,
"This warranty covers manufacturing defects and most general “wear and tear” on the device, for the lifetime of the purchaser."
Note that it's not the lifetime of the device, it's the lifetime of the purchaser.
All of the excuses you offer are only attempts to justify cheating. It's surprising that you don't seem to comprehend the difference.

In fairness, I'll mention that I specifically asked HL about what the status of warranty would be if I purchased one and gave it away as a gift. The answer was that I could give it away and the recipient could then register it. Using the password from my account was not the answer.

I too think you are arguing just for arguments' sake and that this is getting old.

Peace.

 

[christohari]

you don't have to. individual B just needs to know individual's A account password to switch warranty to his address.

if Hopper is sold with lifetime warranty, than i see no reason why person A shouldn't hand over that password to Hopper's new user. what harm this is doing for anybody? even more fare because once Hopper have been used it CAN NOT be money refunded. what if you don't like a device? or its vapor is too hot for ya when using it natively. so it happens so that you CAN NOT sell it together with warranty to somebody else. and CAN NOT get refund ether. hear what this girl have to say about warranty and refunds @15:00 minute.

To be honest, i agree with the whole thing about not allowing returns for a used vaporizer, who wants a used one when its suppose to be new? Along with what ever other issues may arise from it. Theres lots of opprotunies especially in the cannabis community (sesh's etc.) to try a particular vape out or at the very least, hear the reviews.

As for the fact that HL doesnt allow people to xfer warranty, yeah that sucks on the consumer side, no doubt to increase the number of units purchased. But i get what you are saying, it shouldnt make a difference.

-On a side note. What cotton do you guys use for concentrates in your GH? Do you use the organic cotton balls or the pads?

 

[johnnyCanuck]

I'm sorry, I agree with Vapviking. It doesn't just sound unethical , it is indeed misrepresentation.

Just cause you may get away with it, doesn't make it right. Just cause you can steal something, doesn't make it free. See what I'm saying?

Cheers

I totally agree with this.
The price point and lifetime warranty offered is something that a buyer is well aware of in deciding whether to purchase this unit or not.

I find it a little odd. Ppl were crying bloody murder when GHL allowed ppl to add to their orders calling it stupid, sometimes "unethical". But some of those same ppl feel it's ok to circumvent the lifetime warranty issue. Sorry but to me it's just being two faced.

 

[Vaperist]

I totally agree with this.
The price point and lifetime warranty offered is something that a buyer is well aware of in deciding whether to purchase this unit or not.

I find it a little odd. Ppl were crying bloody murder when GHL allowed ppl to add to their orders calling it stupid, sometimes "unethical". But some of those same ppl feel it's ok to circumvent the lifetime warranty issue. Sorry but to me it's just being two faced.

you do what you want. all i'm saying is that warranty is transferable. and if i will sell my Hopper at some point i will give a password of that Hopper account with it. why would i need it to keep that account in my possession if Hopper is sold? it is not cheating, just commonsense.

 

[YaFreekin Right]

you do what you want. all i'm saying is that warranty is transferable. and if i will sell my Hopper at some point i will give a password of that Hopper account with it. why would i need it to keep that account in my possession if Hopper is sold? it is not cheating, just commonsense.

I am going to disagree with you. It most certainly is 'cheating'. What happens when USPS goes to deliver your package, you aren't there and they take it to the post office for pick up? How are you going to collect your GH with someone else's name on the package?

 

[vapviking]

you do what you want. all i'm saying is that warranty is transferable. and if i will sell my Hopper at some point i will give a password of that Hopper account with it. why would i need it to keep that account in my possession if Hopper is sold? it is not cheating, just commonsense.

This sounds more like you are going to do what you want.
What you are suggesting is not transferring a warranty, it is fraud, at least in the US where Hopper is made and sold.
When you register a Hopper you are implicitly agreeing to the warranty terms, a form of contract.

I could walk down the street right now and rob the local gas station. I really could (maybe not very successfully!). That does not make it legal, okay, socially acceptable or right. Your argument would be that if you could get away with it, you'd do it without reservation. Why should the gas station have money if you want it? Right? You do what you want, fuck the agreement you made, fuck Hopper Labs, fuck other people who agree to follow rules ("society"), fuck the law; you can sell your stupid hopper and this is what you are choosing to care about above any of these other things. Right?

 

[Vaperist]

I am going to disagree with you. It most certainly is 'cheating'. What happens when USPS goes to deliver your package, you aren't there and they take it to the post office for pick up? How are you going to collect your GH with someone else's name on the package?

www.grasshoppervape.com >>> Account >>> Update Profile >>> change name.

@vapviking i don't agree with your example. rubbing a gas station is a hurting somebody. transferring Hopper's warranty doesn't hurt anybody.

 

[YaFreekin Right]

www.grasshoppervape.com >>> Account >>> Update Profile >>> change name.

Fair enough, but that is a loophole that they need to/will change.

 

[Mr Mellish]

you do what you want. all i'm saying is that warranty is transferable. and if i will sell my Hopper at some point i will give a password of that Hopper account with it. why would i need it to keep that account in my possession if Hopper is sold? it is not cheating, just commonsense.

This is coming from the person who screamed loudest when, as a gesture of thanks for our patience, GHL provided an opportunity to pre-orders to add to our orders. It was over the top unethical for GHL to throw us a bone (or for us to be so bold as to take advantage of the offer) but there is nothing unethical about blatantly disregarding the clear intent of the warranty.

The warranty is intended to be linked to a single purchaser for life; you can freely give one as a gift or resell it as long as you don't register the device first. That theoretically provides GHL protection against a lifetime warranty being supported for 50 or more years on a $180 device (not that I expect this to be a practical reality).

Interesting dichotomy of logic that, in both interpretations, is all about me, me, me.

 

[Vaperist]

This is coming from the person who screamed loudest when, as a gesture of thanks for our patience, GHL provided an opportunity to pre-orders to add to our orders. It was over the top unethical for GHL to throw us a bone (or for us to be so bold as to take advantage of the offer) but there is nothing unethical about blatantly disregarding the clear intent of the warranty.

The warranty is intended to be linked to a single purchaser for life; you can freely give one as a gift or resell it as long as you don't register the device first. That theoretically provides GHL protection against a lifetime warranty being supported for 50 or more years on a $180 device (not that I expect this to be a practical reality).

Interesting dichotomy of logic that, in both interpretations, is all about me, me, me.

so they can dick me around by rescheduling estimate 4 times. they also did very "fair" policy allowing retailers and speculants to add more units which obviously dropped my order even further. i never ranted about individuals who added few units for their family or friends.

of course it is all about me, me, me and my Hopper. how else? why should i care and feel guilty to transfer a warranty of company that are doing some shady shit within all its existence?

@YaFreekin Right an option to change a name in profile is necessity. people tend to change a surname after a marriage. and changing a first name is also in their constitutional rights in most part of civilized world.

 

[johnnyCanuck]

I guess my moral compass is set differently than some others...