Ethics, Karma and Grasshopper Warranty Discussion

[YaFreekin Right]

@YaFreekin Right an option to change a name in profile is necessity. people tend to change a surname after a marriage. and changing a first name is also in their constitutional rights in most part of civilized world.

I agree that you should be able to change the name on a product warranty for a legitimate reason like a legal name change. But that is not what you are talking about doing...

If you did legitimately change your name, you could simply email HL and provide evidence that this has happened.

A lifetime warranty is very rare, and certainly people abusing their generous policy will see it changed going forward.

 

[Vaperist]

and certainly people abusing their generous policy will see it changed going forward.

i really don't read your point. what is a difference for Hopper Labs to provide a lifetime warranty for original buyer John, or doing so for a David who bought that device from John?

 

[smokie]

i really don't read your point. what is a difference for Hopper Labs to provide a lifetime warranty for original buyer John, or doing so for a David who bought that device from John?

Just an example. The first owner pays full price and looks after device, each time device gets sold it loses value and gets cheaper. And gets treated as such.

 

[Copacetic]

i really don't read your point. what is a difference for Hopper Labs to provide a lifetime warranty for original buyer John, or doing so for a David who bought that device from John?

The difference is that the clearly spelt out agreement between Hopper Labs and 'John' is that the lifetime warranty agreement is between HL and John, not any subsequent owners.

You can't claim the moral high ground here re' HL's 'dishonesty', and simultaneously expect others reading your comments to support the dishonesty you are proposing.

Retaliating against one (percieved) dishonesty with another deliberate one is your choice, as are all questions of morality.

Even though I'm annoyed that my two month wait for my Hopper has become nine, and counting, I definitely don't support what you're suggesting, as it's clearly deliberate deception.

Some will agree, some won't, we all have to make, and live with, our own decisions.

 

[Vaperist]

Even though I'm annoyed that my two month wait for my Hopper has become nine, and counting, I definitely don't support what you're suggesting, as it's clearly deliberate deception.

and their estimates are not an deliberate deception, right? karma is a bitch. all i'm saying is that people should feel free to use theirs loopholes as they used our trust in those estimates.

i'm not saying that i'm gonna actually sell Hopper and do this warranty transfer. this argument started when one guy said that warranty is not transferable. i replayed that ACCOUNT can be transferred though.
OK. peace out honest people! i told my point, not gonna talk about this anymore.

 

[vapviking]

and their estimates are not an deliberate deception, right? karma is a bitch. all i'm saying is that people should feel free to use theirs loopholes as they used our trust in those estimates.

i'm not saying that i'm gonna actually sell Hopper and do this warranty transfer. this argument started when one guy said that warranty is not transferable. i replayed that ACCOUNT can be transferred though.
OK. peace out honest people! i told my point, not gonna talk about this anymore.

The loophole you (now) advocate exploiting (changing the name on an account) is not referenced at all in the warranty, so I say it has nothing to do with the warranty. It is part of the tracking process for a Hopper's ownership. The warranty is an agreement between HL and the original purchaser. There is no mechanism in the contract to allow changing the participants.
You didn't agree with my analogy about robbing the gas station because, you said that would hurt someone. I feel nonetheless that it's a perfectly apt comparison, because I see that cheating HL on the warranty is in turn increasing their costs (due to deception, they have to maintain the Hopper longer than they are obliged) which will eventually hurt customers with higher prices.
You have insisted that the warranty is transferable when it is clearly not. So you changed the argument to justify cheating because, a. You apparently believe you can cheat without getting caught, and b. You claim the company cheated you and turnaround is fair play, even if illegal and unethical.
Now it's all good because those weren't your arguments? It was about account change? Would you be interested in running for president of the US? You seem appropriately qualified to be a politician.

As I said before, you seemed to be arguing just for argument's sake. I'm gonna hope that this is indeed the case, this is all just academic theoretical discussion, right? You don't have to answer that...

 

[pushpaw]

i really don't read your point. what is a difference for Hopper Labs to provide a lifetime warranty for original buyer John, or doing so for a David who bought that device from John?

The part that you seem to be missing is that it doesn't matter what the difference is, they don't offer that. If you bought the hopper, then the warranty goes to you. If you subsequently sell the hopper, you are selling it without warranty and to claim otherwise to someone purchasing it from you is defrauding them. Hopper Labs has no responsibility to them as they did not purchase the hopper from Hopper Labs.

The warranty is non-transferable, and you agree to this when you purchase the device. All your petty, selfish rationalizations do not change the legality of any of this. What you are suggesting is more than unethical, but actually illegal. And again, you would be cheating the person you are selling to not Hopper Labs. The moment you sell it on, the warranty you bought is null. Period.

 

[Baron23]

so they can dick me around by rescheduling estimate 4 times. they also did very "fair" policy allowing retailers and speculants to add more units which obviously dropped my order even further. i never ranted about individuals who added few units for their family or friends.

of course it is all about me, me, me and my Hopper. how else? why should i care and feel guilty to transfer a warranty of company that are doing some shady shit within all its existence?

@YaFreekin Right an option to change a name in profile is necessity. people tend to change a surname after a marriage. and changing a first name is also in their constitutional rights in most part of civilized world.

I always rather think that MY responsibility is to strive for is for MY behavior to meet MY ethics. This is in no way compromised by anybody else' action. This is how MY fits into my personal view. You are free to differ but others are also free to not respect your chosen position.

Cheers

 

[Vaperist]

I always rather think that MY responsibility is to strive for is for MY behavior to meet MY ethics. This is in no way compromised by anybody else' action. This is how MY fits into my personal view. You are free to differ but others are also free to not respect your chosen position.

Cheers

chill man! all i'm saying is that account is transferable. if not warranty itself.

 

[JoeMama]

I've come here from the Shipping Thread after discussion of doing some data mining to put together a spread sheet on Warranty issues....

So far, the last two pages seems to be a spitball fight on ethics, so I think I'll just tippy-toe back on out...

 

[moondog]

I've come here from the Shipping Thread after discussion of doing some data mining to put together a spread sheet on Warranty issues....

So far, the last two pages seems to be a spitball fight on ethics, so I think I'll just tippy-toe back on out...

Yeah, this is NOT what I thought this thread was going to be about. Won't unwatch just yet, but...

 

[Stu]

I've come here from the Shipping Thread after discussion of doing some data mining to put together a spread sheet on Warranty issues....

So far, the last two pages seems to be a spitball fight on ethics, so I think I'll just tippy-toe back on out...

Yeah, this is NOT what I thought this thread was going to be about. Won't unwatch just yet, but...

I've updated the name of the thread based on your comments.

 

[vapviking]

I've updated the name of the thread based on your comments.

@Stu ,
We have some opinion here that this thread has gotten off to a bad start.
A lot of people want a thread that will help track warranty experiences, returns, stories, etc. While folks were discussing some of that wish list on the Grasshopper thread, a separate far less productive discussion involving ethics and practices was going on. One of those posters has even asked for his 'rant' to be removed (see post 4366 in Grasshopper Shipping thread).
I'm fine with all of mine being removed, if it will get this thread moving in a better direction.

There are some other related posts that might be added, if the thread is to proceed in the way its' short life reflects (from Grasshopper Shipping thread, post 4357-4361)
OR.
But other posts that have not been moved here may actually deserve to be here, since they are the ones looking to build knowledge base. Examples at posts 4325, 4361, -2 ,-3, -5 which are also in GH shipping thread.
Thanks.

 

[Stu]

@Stu ,
We have some opinion here that this thread has gotten off to a bad start.
A lot of people want a thread that will help track warranty experiences, returns, stories, etc. While folks were discussing some of that wish list on the Grasshopper thread, a separate far less productive discussion involving ethics and practices was going on.

The purpose of this thread was not to create a resource for tracking warranties/returns, but rather it was created as a repository for a bunch of off-topic discussion going on about the warranty itself.

Anyone can create a thread to serve a different purpose if they like, as long as it doesn't overlap with existing threads.

Hope that makes sense.

 

[kingfisher]

Registered mine for warranty service. It survived 3 months of nearly daily heavy use.

Seems to have progressively gotten worse. At first I noticed below temp level 3. The leds turned blue instantly but the unit would not heat and after 5 seconds the lights would turn off.

Then I was using it one day and the back end got really hot. I turned it off fearing I would damage something. Let it cool down and all I got was a blinking red light.

 

[moondog]

Registered mine for warranty service. It survived 3 months of nearly daily heavy use.

Seems to have progressively gotten worse. At first I noticed below temp level 3. The leds turned blue instantly but the unit would not heat and after 5 seconds the lights would turn off.

Then I was using it one day and the back end got really hot. I turned it off fearing I would damage something. Let it cool down and all I got was a blinking red light.

Man, I really wish the "warranty" thread hadn't ended up being a "vaperist vs. the world" ethics debate. There would be real value in tracking all these issues in terms of type of problem, when unit was purchased, how long it lasted before failing, and resolution. If we had real evidence that the number of incidents was decreasing (most problems being with older units) people's minds (including mine) might be put at ease.

 

[kingfisher]

I didn't know there was a warranty thread. Sorry.

 

[moondog]

I didn't know there was a warranty thread. Sorry.

No worries. I don't know that you necessarily posted in the wrong place. My comment was more about the state of the warranty thread and the state of people's mental health.

 

[subway13029]

I sent my hopper in last saturday thanks to the og owner helping me out with warranty claim. They recieved it monday or tuesday and im set to recieve it back on monday. They replaced the body so we shall see. They bad me send the unit and a battery and the charger so i cant wait to use it as it was faulty when i recieved it. They wouldnt transfer warranty but caroline was cool enough to attach my address to the hopper wo at least it will get sent back to me and not og owner and then he hqve to ship to me and all that crap. Overall it has ben painless so far.

 

[vapviking]

Man, I really wish the "warranty" thread hadn't ended up being a "vaperist vs. the world" ethics debate. There would be real value in tracking all these issues in terms of type of problem, when unit was purchased, how long it lasted before failing, and resolution. If we had real evidence that the number of incidents was decreasing (most problems being with older units) people's minds (including mine) might be put at ease.

The purpose of this thread was not to create a resource for tracking warranties/returns, but rather it was created as a repository for a bunch of off-topic discussion going on about the warranty itself.

Anyone can create a thread to serve a different purpose if they like, as long as it doesn't overlap with existing threads.

Hope that makes sense.

@moondog Maybe you saw my attempt at re-grooving the warranty thread (http://fuckcombustion.com/threads/e...-warranty-discussion.21860/page-2#post-985542), but there is Stu's answer. You have the power to just start a new thread, and it could be focused on actual warranty issues rather than the horns of ethical/moral dilemas. I think you and @Mr. Me2 had some good thoughts on what to include.

I sent my hopper in last saturday thanks to the og owner helping me out with warranty claim. They recieved it monday or tuesday and im set to recieve it back on monday. They replaced the body so we shall see. They bad me send the unit and a battery and the charger so i cant wait to use it as it was faulty when i recieved it. They wouldnt transfer warranty but caroline was cool enough to attach my address to the hopper wo at least it will get sent back to me and not og owner and then he hqve to ship to me and all that crap. Overall it has ben painless so far.

Forgive me but this sounds like one thing that may belong in the http://fuckcombustion.com/threads/e...-warranty-discussion.21860/page-2#post-985542 . Did you have some extenuating circumstances or just a desire to transfer an non-transferrable warranty? Can you specify why you feel you deserve to have a warranty if you are not the original registered purchaser?

btw, I also kinda wish that (edit, "this") thread had not started up at all!

 

[subway13029]

@moondog Maybe you saw my attempt at re-grooving the warranty thread (http://fuckcombustion.com/threads/e...-warranty-discussion.21860/page-2#post-985542), but there is Stu's answer. You have the power to just start a new thread, and it could be focused on actual warranty issues rather than the horns of ethical/moral dilemas. I think you and @Mr. Me2 had some good thoughts on what to include.



Forgive me but this sounds like one thing that may belong in the http://fuckcombustion.com/threads/e...-warranty-discussion.21860/page-2#post-985542 . Did you have some extenuating circumstances or just a desire to transfer an non-transferrable warranty? Can you specify why you feel you deserve to have a warranty if you are not the original registered purchaser?

btw, I also kinda wish that thread had not started up at all!

Whoa there bud..i totally agreed with not being sble to transfer tbe warranty. I was keeping everyone posted on howbit was handled...who are you btw? Thread monitor? I disagreed with the guy trying to manipulate the warranty. I treated hopper with respect and they treated me well..you need to read the post and not make accusations.

 

[vapviking]

Whoa there bud..i totally agreed with not being sble to transfer tbe warranty. I was keeping everyone posted on howbit was handled...who are you btw? Thread monitor? I disagreed with the guy trying to manipulate the warranty. I treated hopper with respect and they treated me well..you need to read the post and not make accusations.

Sorry to upset you.
I have seen in several of your posts that you were firm in supporting the idea that warranty is not transferable. I agree with you on all of that.
I've looked back (June posts in (edit) [Grasshopper] thread) and also saw that you 'purchased it used' and that you were hoping HL would work with you. Then you got the original purchaser involved and somehow it's all working out.
This raised some questions in my mind, and I put those questions to you. I apologize for accusatory tone.
You referred to members helping you out and the og purchaser getting involved when HL balked at helping with a unit you bought used. I still don't understand how this worked out while staying within warranty parameters. Again, I apologize if I missed something, please correct my ignorance. Was there some glitch with the registration process? Any express exception made in your instance?

btw, who I am is about as relevant as who you are. I read and sometimes write. If I have a question, I'll ask it. My questions are based, in part, on what you said (see below).

More complicated than that..didn't realize what the deal was but its all on me.. I didn't due my due diligence in researching how the warranty process worked because I wouldn't expect the seller to keep warranting a product like this...which can be awesome but we all know the deal...most other vape companies will work with you and I'm hoping hopper labs will work with me..it's obviouly was purchased legit at one point and its in perfect shape so no damage would hate for it to become a paperweight...lol..but just wanted to know if anyone knew what my issue with the lights and such?

@Baron23 do you have a hoppet yet? I bought a used and that the good lord for couple awesome members here helping out with the warranty aspect so im shipping it to hopper todwy.

 

[pakalolo]

I have moved 8 posts from the Grasshopper thread.

@moondogForgive me but this sounds like one thing that may belong in the http://fuckcombustion.com/threads/e...-warranty-discussion.21860/page-2#post-985542 . Did you have some extenuating circumstances or just a desire to transfer an non-transferrable warranty? Can you specify why you feel you deserve to have a warranty if you are not the original registered purchaser?

btw, I also kinda wish that thread had not started up at all!

Even though you are being quite polite, it is not a good idea to tell other members where to post. Report the post instead.

Whoa there bud..i totally agreed with not being sble to transfer tbe warranty. I was keeping everyone posted on howbit was handled...who are you btw? Thread monitor? I disagreed with the guy trying to manipulate the warranty. I treated hopper with respect and they treated me well..you need to read the post and not make accusations.

This is why. You can upset someone and prompt a belligerent response.

@subway13029: Please do not respond to a post that offends you unless you are respectful and polite. If a post breaks the rules, report it. If it doesn't, use a PM or ignore it.

 

[IAmKrazy2]

My SS unit died today. Does not appear to be back end when switched with other unit.

Tried to register it so i could claim warranty and is asks for serial number and ID code. What the hell is the ID code? Thanks.

i really don't read your point. what is a difference for Hopper Labs to provide a lifetime warranty for original buyer John, or doing so for a David who bought that device from John?

From a business perspective a second hand owner is not the customer of GHL. They have never put any money into GHL pockets which is what actually pays the bills.

Most auto manufacturs will still allow a warranty transfer for example if there is documented regular service (often only acceptable within the dealership network, where service is an additional revenue stream for the manufacter then just sales alone) and if you send an official document or ID indicating the new address belongs to the correct individual.

Just some business perspective. A lifetime warranty is very generous if it actually holds true for a lifetime. I have faulted GHL for a lot of things, but i wouldn't fault them for being more strict on warranty transfers on owner to owner sales. If you bought a retail kit, this would obviously be diffrent. But a non transferable warranty is not uncommon in retail.

 

[Vapor_Eyes]

My SS unit died today. Does not appear to be back end when switched with other unit.

Tried to register it so i could claim warranty and is asks for serial number and ID code. What the hell is the ID code? Thanks.

The ID code is on the bottom of the box below the bar code.