Frederick McGuire
Aggressively Loungey
Fuck that.
The discount they applied to my 3rd order didn't even make up for the cost I paid for the 2nd order, and they're trying to shaft me on it...
I replied:
2014-10-10 15:19
No response from CCG
So today I went on to the DHgate customer support live chat, and was basically advised to request a refund from CCG, then they could follow it up, so I sent this final message to CCG:
2014-10-13 07:21
So I still need to process the dispute, but I feel the matter has progressed far enough that I can report on it now.
The discount they applied to my 3rd order didn't even make up for the cost I paid for the 2nd order, and they're trying to shaft me on it...
I replied:
2014-10-10 15:19
Frederick McGuire said:What?
No.
I thought I made my position very clear over the many messages I have sent regarding this matter.
You sent me 2 pieces in a row that were not functional.
I told you I was unhappy with your service at that time, and I informed you of the 3 ways the situation could be resolved.
1 - you refund me for the 2nd defective item, and I am left unhappy and likely to leave negative feedback.
2 - you replace the defective item, and I leave positive feedback but no longer continue shopping at your store
3 - you replace the defective item, AND allow me a discount on another order an I will leave positive feedback and continue shopping at your store.
Multiple times while we were finalizing the discounted order I mentioned to include the replacement for the defective recycler. [*** as per my above emphasis ***]
The discount on my latest order was less than I paid for the defective recycler to begin with, without even accounting for the original item that was not functional.
At this point I have paid approximately $140 for 4 items, 2 of which are not functional.
I am still unsatisfied with my overall experience with your store.
If you are willing to ship me the replacement for my defective recycler, then I will be happy as you will have met your side of our agreement.
If you insist that the transaction is now complete, I feel my only option will be to file a dispute with dhgate, inform them of what has happened and allow them to determine if I am eleigible for some kind of partial refund.
I understand that opening a dispute is bad for your store, and I do not wish to do so, but I am afraid I feel like I am being left with no other option.
No response from CCG
So today I went on to the DHgate customer support live chat, and was basically advised to request a refund from CCG, then they could follow it up, so I sent this final message to CCG:
2014-10-13 07:21
Frederick McGuire said:I have just spoken with [Name-J] through the dhgate customer service live chat feature.
I was advised to request a refund from you for the orders I am unsatisfied with.
Order 1XXXXXXX40 - $42.23
Order 1XXXXXXX85 - $27.27
Total $69.50
Both of these items arrived in a state where they were unusable.
It is my opinion that a full refund for these 2 items is the most fair outcome.
So I still need to process the dispute, but I feel the matter has progressed far enough that I can report on it now.