DHGATE - Aaaaaackkkkk! :) Good/Bad Seller List

[DJ Colonel Corn]

Picked up this handy on-the-go simple quartz honey straw from Goodstore right here.
Also picked up handy dandy parabolic glass dish with a nicely fitting silicone cover from Clyecigs right here.
They came quickly and efficiently.
Can't speak for their other products yet.
Just a heads up and a tip on these handy little items.......

 

[Chicken #420]

This is the DHGate good/bad seller list... updated 2018-02-07

I am including my own experiences, as well as those sellers posted about in this thread and private messaged by other forum members. I'll keep it alphabetical.


Exceptional Sellers (High recommendations from at least 3 sources, no bad reports)

bong_shop
cleanclearglass
headshop420
headshopyx
hf_glass (hfy_glass - Same seller)
hfy_glass (hf_glass - Same seller)
glassmanufacturer
mlglass
reamic (reanices - Same Seller)
reanices (reamic - Same Seller)
stevenlmz79
sunshinestore
yingmin5


Great Sellers (Fast shipping, item as described)

adelaide168
alexglass
alina0086
bestglass
beyond
bubbler
byxinhuoglass17
calvin_cheng
chinaglass_headshop
chinatrade2011
cleanglasssmoke
clyecigs
cosmicglasscompany
davidglass
driptip
drunk_smoke
enjoyshoping
glass_bong
glass888
glassdesigner
goesky
goodsstore
growhighglass
handpipe
hqp smoking
hymanquartz01
kivisdream
ladystar
lamin
lilixia711
majesty9
no1bigship
number1shops
pengxiaoju
relaxhome
rtglassfactory
seller2019
volcanee
yushi888
zdglass16


Mixed Reports Sellers (Some great reports, some problematic reports)

dkglobe (kathy0577 - Same seller)
glassartist
kathy0577 (dkglobe - Same Seller)


Problem Sellers (Currently having problems, may or may not get fixed)

enjoylifeworld
fengmama
glass1999


Problem Sellers (Sellers with extra drama, delays, and possibly returns)

alza
daimoon
justdoit66
qsb13064987222
smokingdogo


Bad Sellers (Uncorrectable problem - scam, wrong, or no item shipped)

amanda1217
glass_artwork
glassmr
golden2017
hbkingbong420
rundow_glassbong (maizhonggood, maizhongglass - Same sellers)
maizhongglass (maizhonggood, rundow_glassbong - Same sellers)
maizhonggood (rundow_glassbong, maizhongglass - Same sellers)


This week's winner is seller "hbkingbong420", who shipped one VERY EXPENSIVE wrong pipe, which he/she now refuses to communicate about. A day later, a tall tube we ordered from the same seller also arrived... the wrong color AND broken into a few dozen bits. However, the seller conveniently placed the pipe in a tall clear garbage bag and tied it off the end really well... almost as if anticipating the breakage! Amazing! Suspicious, I removed the big shards from the bag, and re-constructed the pipe like an archeologist with pottery. The result was a bag of tiny glass chips, and a whole pipe missing a section of the inlet stem and a chunk the size of a Bic lighter missing from the main tube. This evidence leaves only ONE possible conclusion... this seller shipped me a pipe that was broken at the factory, scooped into a bag (minus a few pieces), then shipped to me. No communication at all regarding this second pipe... never mind the first $80+ pipe that "hbkingbong420" shipped a cheap chunk of crap instead of sending. A well earned F- for these scamming idiots... stay away!

Seller "yushi888", after seemingly endless delays, a non-functional pipe made incorrectly at the factory, then some yakking about refund or replacement, finally shipped a beautiful orange-yellow exosphere. It arrived intact and functional, I could not be happier! Great seller... stuck with it until the customer was happy, despite many setbacks and mounting costs. The replacement pipe sells for more than the original I ordered, and they ended up paying for 3 seperate shipping fees (2 pipes, 1 customs return) to make things right. Yeah! I'll happily order from them again, knowing I'll be taken care of if something goes wrong.

Seller "fengmama", after a previous transaction or two that went smoothly, sent a $100 tall tube with 3 huge scrapes where a craftsman at the factory pulled it out of the glass lathe chuck without loosening it first. A total of 3 deep square scrapes, 1/2" across, all 3 are 120 degrees apart from each other right in the center of the beautiful upper viewing chamber of the pipe. She offered a discount coupon for a few dollars off my next order as a fix... saying that the pipe "functions well despite the damage" like it just ain't no thang. I told her we are reselling these pipes in a tobacco shop so it absolutely DOES matter, just forget that misguided coupon idiocy, and come back and make me a non-insulting offer that doesn't make me hate them and never want to order from them again! We'll see how she replies.


Let's keep adding to this list, and help it grow! Please post about your DhGate experience, and I'll keep this list updated!

 

[LabPong]

Just got my first glass piece from yingmin5.....unfortunately it was also the first piece I have got from many dhgate sellers that came broken.

I sent them a message and have not heard back yet, hoping they respond soon. Have anyone else had experience dealing with them in this situation?

 

[dannydroid]

They are on the Exceptional Sellers list, so I assume you're in good hands, but I've pretty much read this thread from start to end when I got my first piece a few weeks ago. I don't remember anyone having to contact them, so I'm not sure what the customer service is like.

It's coming up to Chinese New Year on the 16th (and some people to start their time of at the start of the month), so you may not receive a reply for awhile.

As long as you don't mark the order as complete (but it will automatically do it after a set amount of days, so do keep that in mind), you do kinda have them "by the balls".

 

[Chicken #420]

This is the DHGate good/bad seller list... updated 2018-02-08

I am including my own experiences, as well as those sellers posted about in this thread and private messaged by other forum members. I'll keep it alphabetical.


Exceptional Sellers (High recommendations from at least 3 sources, no bad reports)

bong_shop
cleanclearglass
headshop420
headshopyx
hf_glass (hfy_glass - Same seller)
hfy_glass (hf_glass - Same seller)
glassmanufacturer
mlglass
reamic (reanices - Same Seller)
reanices (reamic - Same Seller)
stevenlmz79
sunshinestore
yingmin5


Great Sellers (Fast shipping, item as described)

adelaide168
alexglass
alina0086
bestglass
beyond
bubbler
byxinhuoglass17
calvin_cheng
chinaglass_headshop
chinatrade2011
cleanglasssmoke
clyecigs
cosmicglasscompany
davidglass
driptip
drunk_smoke
enjoyshoping
glass_bong
glass888
glassdesigner
goesky
goodsstore
growhighglass
handpipe
hqp smoking
hymanquartz01
kivisdream
ladystar
lamin
lilixia711
majesty9
no1bigship
number1shops
pengxiaoju
relaxhome
rtglassfactory
seller2019
volcanee
yushi888
zdglass16


Mixed Reports Sellers (Some great reports, some problematic reports)

dkglobe (kathy0577 - Same seller)
glassartist
kathy0577 (dkglobe - Same Seller)


Problem Sellers (Currently having problems, may or may not get fixed)

glass1999
glassbongs_hookah


Problem Sellers (Sellers with extra drama, delays, and possibly returns)

alza
daimoon
justdoit66
qsb13064987222
smokingdogo


Bad Sellers (Uncorrectable problem - scam, wrong, or no item shipped)

amanda1217
enjoylifeworld (Possibly the same seller as "hbkingbong420")
fengmama
glass_artwork
glassmr
golden2017
hbkingbong420 (Possibly the same seller as "enjoylifeworld")
rundow_glassbong (maizhonggood, maizhongglass - Same sellers)
maizhongglass (maizhonggood, rundow_glassbong - Same sellers)
maizhonggood (rundow_glassbong, maizhongglass - Same sellers)


Update for today... 2 sellers behaving badly, and 1 slinking in the shadows.

Seller "fengmama", after a previous transaction or two that went smoothly, sent a $100 tall tube with 3 huge scrapes where a craftsman at the factory pulled it out of the glass lathe chuck without loosening it first. A total of 3 deep square scrapes, 1/2" across, all 3 are 120 degrees apart from each other right in the center of the beautiful upper viewing chamber of the pipe. She offered a discount coupon for a few dollars off my next order as a fix... saying that the pipe "functions well despite the damage" like it just ain't no thang. I told her we are reselling these pipes in a tobacco shop so it absolutely DOES matter, just forget that misguided coupon idiocy, and come back and make me a non-insulting offer that doesn't make me hate them and never want to order from them again! Reply from seller:

...We are terribly sorry for not checking the bong carelly before sending, hope you could give us your understanding.

The "understanding" they are asking me for is for me to be "happy" with my "functional" pipe that they did not check before shipping, and to suck it up and accept a $20 coupon or 20% off my next order. I offered a 50% ($50) cash refund proposal for the damaged and unsellable pipe, but "fengmama" kept saying no way, and will offer no more than $20 refund or 20% off future purchase. If this sounds like how you would like to be treated when receiving a damaged and unsellable (but really expensive!) tall tube, then please send lots of money to "fengmama". Otherwise, stay clear of this retarded clown box of ferengi losers!
fengmama info: Shenzhen Earlysun Technology CO.,LTD (from seller email header, received during photo upload)

Seller "enjoylifeworld", which I've long suspected of being the same seller as "hbkingbong420" due to inventory similarities, is acting like them too. First pipe arrived completely smashed, and the "replacement" that has supposedly "shipped" continues to show "label created" with no movement almost 3 weeks later. Seller refuses to communicate, I have heard nothing at all in reply to my last few days of messages, all of them just asking for communication. Lame. Lame on the level of "Bad seller List" behavior, welcome!

Oh yeah... seller "glass1999"... almost forgot. Shipped my pipe to another state over 1,000 miles away, then claims the pipe was received broken by the recipient who called them on the phone (in China? Huh? My U.S. phone # with English speaking person was on the package too!) after opening a package that doesn't even belong to them (WTF?!!?!) to see what's inside! Yeah, that all sounds reasonable. NOT!!!
This seller also claims that the "new pipe" needs to be made from sctratch, after Chinese New Year, because "red pigment need ordered from America".
Suspicious, squirrelly, and all-around scammish feeling. We'll see... but for now be cautious, this one seems ALL wrong somehow.

Finally, seller "glassbongs_hookah" is giving the "dead uncle" excuse for not shipping a customs return... 3 plus weeks of dead uncle must be one hell of a funeral.


Let's keep adding to this list, and help it grow! Please post about your DhGate experience, or PM the details of your buying experience to me, and I'll keep this list updated!

 

[JCharles]

@Chicken #420

Is the account you are using a business or personal?

Maybe the sellers handle things differently for the type of account? And the escalation process may be different?


Still a shitty move by ferengimama



I check this thread before all my glass purchases. Thanks for keeping it alive!!

 

[Chicken #420]

Personal account. Just like most people reading this thread would be.

I don't want preferential treatment, I want to find out how these sellers treat the average buyer. When I started buying from DHgate (the start of this thread!), I really had no clue beyond the common knowledge that Steven and CCG are both well thought of. A vast ocean of sellers... who to trust?

One way to find out. Let's buy, share our experiences, and hopefully root out most of the scammers!

 

[Alex3oe]

Got a really nice bubbler from the seller hookahhub. Fast shipping, good quality and great packaging, can recommend.

 

[brainiac]

@Chicken #420 good work, man! Great thread. Vital info for buyers.

@DJ Colonel Corn thx for finding that lovely little parabolic dish. I ordered one on 29th Jan
and it arrived today (UK) - 11 days. Not bad. I see the vendor - Clyecigs - is in
the 'great sellers' section of Chicken's list. Worked for me.
Thanks guys

 

[LabPong]

They are on the Exceptional Sellers list, so I assume you're in good hands, but I've pretty much read this thread from start to end when I got my first piece a few weeks ago. I don't remember anyone having to contact them, so I'm not sure what the customer service is like.

It's coming up to Chinese New Year on the 16th (and some people to start their time of at the start of the month), so you may not receive a reply for awhile.

As long as you don't mark the order as complete (but it will automatically do it after a set amount of days, so do keep that in mind), you do kinda have them "by the balls".

I forgot about the CNY starting....looks like I will have to wait 1 to 3 weeks lol

I just hope I can get what I paid for without a hassle.

 

[Mike-MUC]

Does anybody know why cleanclearglass is not willing to deliver to Germany?

I find this highly unusual, especially since practically all other excellent sellers have no problem and there are no legal restrictions when it comes to importing glass in Germany.

I usually order at Stevenlmz79 or Hfy_glass/Pheonixglass but find it a little sad that cleanclearglass is not willing to sell to German customers. They have fantastic pieces and I would love to buy from them.

 

[Hogni]

There are a lot of other recommended sellers who don't deliver to Germany or only for unreasonable prices (5$ to the US and 50$ to Germany???) at least shown at their sites.
Did you contact ccg for that? And if yes what was their reasoning?

 

[JCharles]

Does anybody know why cleanclearglass is not willing to deliver to Germany?

I find this highly unusual, especially since practically all other excellent sellers have no problem and there are no legal restrictions when it comes to importing glass in Germany.

I usually order at Stevenlmz79 or Hfy_glass/Pheonixglass but find it a little sad that cleanclearglass is not willing to sell to German customers. They have fantastic pieces and I would love to buy from them.

Reach out to CCG. Ask them. Maybe they do (even if the site says they dont).


I purchased a couple pipes that were not available for sale to Canada without any issues (from another seller)

 

[bizwaxzion]

I'm afraid I can't add much value to this thread as I've only purchased from Sunshine,Steven,CCG,Volcanee, and Goodstore which are well regarded, but I did want to drop a 'thank you' to @Chicken #420 for maintaining this thread and fighting the good fight with the less than stellar vendors.

 

[biohacker]

Props to @Chicken #420 indeed!

Is there any advantage of buying from popularglass.com vs steven's store on dhgate?

 

[InhaleExhale]

If I want to shop for affordable glass, I hit the Exceptional seller shops for the posts here, thanks @Chicken #420 !

@biohacker I looked a while back and his store's prices were higher than dhgate, but appears he is running a promotion - speculation CNY?

 

[biohacker]

@biohacker I looked a while back and his store's prices were higher than dhgate, but appears he is running a promotion - speculation CNY?

Ya his store is better than dhgate. Think i'm gonna pick up a half dozen pieces or so! Off to CCG to see what they have!

 

[DJ Colonel Corn]

@Chicken #420 good work, man! Great thread. Vital info for buyers.

@DJ Colonel Corn thx for finding that lovely little parabolic dish. I ordered one on 29th Jan
and it arrived today (UK) - 11 days. Not bad. I see the vendor - Clyecigs - is in
the 'great sellers' section of Chicken's list. Worked for me.
Thanks guys

Awesome @brainiac !
I'm glad someone picked up on these great little dishes.
I got 5 of them for friends and have 2 left now with more friends wanting one !
Makes a great inexpensive durable gift !
I'm not connected to the seller in any way nor am I profiting in any way by posting this.
Just really stoked on a great item.
Peace !

 

[LabPong]

I forgot about the CNY starting....looks like I will have to wait 1 to 3 weeks lol

I just hope I can get what I paid for without a hassle.

Ok....this is not going good for me with seller "yingmin5". I gave ample time and contacted them as they directed on 3-1-18. I got no responses for 4 days.....so I sent another message and engaged the return claim. Waited for hours for them to respond via live chat....nothing.

I will give them 2 more days to respond as I am allowing catch up time after their long holiday. But....sure seems like they are trying to put me off.

 

[biohacker]

I ordered 5 pieces from popularglass.com (Stevenlmz79 on dhgate) on Feb. 12, and they were just shipped the other day. Hopefully all this CNY madness ends and things get caught up. Now I appreciate why they work so hard the rest of the year!

 

[psychonaut]

I ordered 5 pieces from popularglass.com (Stevenlmz79 on dhgate) on Feb. 12, and they were just shipped the other day. Hopefully all this CNY madness ends and things get caught up. Now I appreciate why they work so hard the rest of the year!

I heard that the factories didn't start production until 2/28 so it's good to hear things are rolling again, I have something coming from China too, shipped today finally as well.

 

[bizwaxzion]

I ordered a toro clone from hf_glass on 2/23, it shipped on 2/27 and arrived on 3/3. 8 days is currently a record for dhgate purchases.

 

[biohacker]

I ordered a toro clone from hf_glass on 2/23, it shipped on 2/27 and arrived on 3/3. 8 days is currently a record for dhgate purchases.

WOW! My standard to Canada is basically 2 weeks from Stevenlmz. 8 days is rather impressive. Would take that time just from the USA. Unless it's @PuffItUp - those mofo's just defy any postal laws of physics. I think they have an "in" if you dig.

 

[DJ Colonel Corn]

I'm in California and have purchased from DHGate about oh 20 times ..... my personal record is 10 days from placing the order with Sunshine Glass co. (a real factory) to arrival in my PO box!
Unheard of !
They too have an 'in' - free shipping and it was labelled 'express' red label. Not bad !
Obviously some sellers go cheap on shipping and others pay a lil xtra to get it here quick.
All we do is choose 'free shipping' it's up to them to pay for fast or slow.
Conversely, I've had other sellers (long time since they were erased off my purchase history, they only keep the history for 1 year. Don't remember the sellers) take 1.5 months to get here.
For those of us who have used DHgate for the past few years, we've seen the site get more functional and the shipping times greatly reduced. Great to see !
Friend of mine just got a 'hello kitty' bong - took 1.5 months - I'll ask her the seller name.
Cheers !

 

[greenmonky1]

Just got my order in from mlglass (https://www.dhgate.com/product/2017-new-small-backwater-glass-bong-factory/397517633.html, https://www.dhgate.com/product/new-purple-bottle-glass-bong-very-easy-to/400365609.html). Great little pieces, well made, simple diffusion. Order came with a bowl, dabber, 2 bangers and 2 caps.