The order was with an American company. They were very friendly and the piece looks quality. I don't see any way other than to tell the story outright, especially now that this transaction has been canceled.
I love my EVO and was drooling over the prototype recycler HT's that I have seen. Knowing the odds on my actually coming across one is likely lower than my dropping dead before finding one I contacted a company about making one of my own design (basically a cobbling together of other designs.) I even had them contact VXL to make sure it was ok, which it was. I'm not trying to step on any toes.
I wondered if the reason we have not seen a production recycler HT is the non-symmetrical design of a recycler would in theory make it less stable than a fairly symmetrical design. Nobody wants to buy something to watch it tip over on its own due to the design. So I basically took a normal recycler and thought if the connection was underneath there wouldn't necessarily be a problem with there being both a base and a connection on the bottom. They wanted a sketch, so I made this crude thing up based on a regular recycler they had for sale.
I asked right from the start about all of my options, as if it's a custom piece why not get things like the perc, color & everything as I would want. I asked specifically what the perc options would be. I was informed they would check with the artist.
I asked how the process works. Does the artist now come up with a design that I approve, then a price agreed upon, deposit, blowing, progress pics... I was told that's how the process works. Before this I had agreed on an estimate of $250-$300, but was never given an actual price.
For color, I asked for a swirling design, "dark blue with some purple, yellow, gray... Something rainbowy like the coloring on the attached pic." (Note: I'm not attaching the pic I gave them) I indicated I wanted it around the base, on the mouthpiece and on the round "shield" which I wanted incorporated into the water return, if possible. Also I indicated I wanted some metallic shine in the color, if possible.
11 days later I write to ask how things are coming along. Another 10 days pass before I hear back telling me "good news!" that it can be done similar and with the colors I requested. This is when I was given the estimate and sent them a deposit. So far, so good. I'm not going nuts over time. I just wanted to know where things were at. I'm fine with quality taking a bit longer to get it right.
I completely take the blame for assuming that there would be a bit of communication asking if I was happy with it, which options I wanted, assuming that there would be some sort of artist rendering (which I was told would be coming) that I could approve and/or make change suggestions.
8 days later I had not hear anything so I asked where things were at. I was told they had been delayed while waiting for a shipment of my color. Ok! I replied that I had not been updated on the perc options and wanted to know if the artist could do a vortex perc. The response a couple days later was the promised pic showing the progress. I was shocked that it essentially looked finished. The artist was not comfortable with trying to change the perc (why was it to this point when not a single thing I had asked about in regard to options had been discussed?)
I was seriously wondering what needed to be done to it to complete it. I found out 3 days later when I received the completed pic, which was the same as the previous with one of the shields just tacked on to it instead of incorporated into it (which looks horrible and ruins the lines of what is an attractive piece, in my opinion.)
I really hated complaining about it, but the base isn't anything like I asked for and specifically designed. I was given the option of them basically including a hydrafoot (I doubt it could sit on a standard 'foot without tipping, but what do I know?) and them removing the shield... with the warning that it could scar the piece.
I felt horrible complaining about it and asked what the total would be. They said $250, taking into consideration that I was less than thrilled. I responded, admitting that I had considered backing out and was concerned about how any scarring on the piece would affect my ability to resell it, as I honestly didn't care if it was ever on my shelf (the main feature of it being able to stand on its own was completely ignored, as was my question regarding perc options... and the color was nothing like I asked for. Where is the dark blue/purple metallic?)
Overall I am just sick. I feel like a major league jerk for complaining about someone's work not being what I wanted, as I don't know enough about glass blowing to know if what I wanted is at all possible... despite my basing every request on actual pieces that exist.
But whatever I guess. My dream is dead. I highly doubt I'll try to order another, as why repeat a major mistake?
If you're interested in the piece, PM me and I can try to hook you up with them. It's not a bad looking piece. It's just not what I was designed. Frankly, if I saw it on a shelf I don't think I would buy it unless it was a great deal. I debated whether or not to publicly post the pic of the completed piece as it's not mine to do so with, but if it helps it find a home...