I hope that you find a better packing solution than just layer and layer of bubble wrap, because that is not working. I was so heartbroken to have that gorgeous Ancient Berserker arrive with that crack running around where the heater met the rest of the body. Maybe some cut foam inserts for more support and immobilization? Along with something that goes in the chamber between heater and body to remove as much possible stress at that weak point as possible?2) Some customers receive damaged or broken units. It´s a sad customer experience, we can imagine that! We do every unit with love and the same Person who builds the unit, also does the packaging. For us it´s also a really sad experience, especially for the artist. We pack every unit so that you could throw it from 3 meters onto concrete floor or kick it like a football. UPS obviously does even harder, below a photo of what is possible, the package arrived wet and completely damaged. We will improve our packaging in future so we can make it even safer. And maybe waterproof ...
3) If whatever goes wrong... give us a chance to correct it and talk to us about your issue. Working with ceramics is very special, the clay and the glaze are "living products" they sometimes behave differently due to the same conditions as before.
That vape was a piece of art. For it to show up cracked after that 2 month wait was a punch in the gut.
