Did it just ship and you got tracking number or did it arrive at your place?Awesome my order from the 26th just shipped. Seems they fixed the PP issue. Hope everyone gets their confirmation soon.
Wow i feel for you bro. A kick in the nuts is probably the best analogy for the situation you just described. I dont even know if my nuts have been kicked yet unfortunately .. I hope not :/Man that's good news. I wish my order with all the oils and curall hadn't been cancelled.. I see that there are products back up on Etsy, including curall. The curall is for $20 more than the one in my cancelled order.
I've spent over $2,000 with OL in the last year, so it's a little disappointing that I can't receive a reply to my emails requesting a simple update, yet there was time to go after new sales by putting up items on Etsy. It's a kick in the nuts for people who just got orders cancelled, to see the same items that they just tried to order pop back up on Etsy. Why not ship out the orders that he had before putting anything back on Etsy?
Again, I'm a fan of OL and appreciative of all that Chris has done for us and for the CBD industry overall. But some of these things just don't make any sense.. and without knowing what's going on behind the scenes, sure looks like sales are being prioritized over customer support during a crisis. Even though it's marked up $20 from what I ordered in Oct, I'm tempted to order the Curall from etsy because that was the main thing I used during the day for pain relief from the 3 knee surgeries I've had in the past. But I don't feel confident that an Etsy order wouldn't be severely delayed or cancelled again. I think going after new sales on etsy the same week as cancelling a bunch of previous orders is bad optics, at the least. I'm going to wait and see if they stabilize based on posts here and on the members bulletin, and may order from OL again in early 2016. For now I will try some of the tinctures from other vendors on Etsy.
I have a brand new oil rig that is just going to sit in it's unopened box, since my cancelled order also had a lot of oils in it besides the Curall. My only guess is that he ran out of oils, but why not just do a partial refund then and still send the Curall?
I think Chris's main strength is in product formulation, testing, etc. He needs a CEO or COO to help him run the business side of things.. posting the same items that were cancelled on Etsy the same week those orders were cancelled is another example of how this situation was mishandled by OL. I'm only being critical because I want to see them succeed, and I do feel that there is a legitimate reason to be disappointed in how all this was handled.
At least I have a gram of wax on the way, my first order. If only I had known to make the first order the big one. Oh well. I will post updates of other tinctures as I try them out. Will be interesting to see who is the first to take the leap and place an order on Etsy.. I'm tempted but am going to take a wait and see approach before I order again.
I've spent over $2,000 with OL in the last year, so it's a little disappointing that I can't receive a reply to my emails requesting a simple update, yet there was time to go after new sales by putting up items on Etsy. It's a kick in the nuts for people who just got orders cancelled, to see the same items that they just tried to order pop back up on Etsy. Why not ship out the orders that he had before putting anything back on Etsy?
He won't fold his hand. He said he'd keep it going even if he had to take phone orders lol I think thats pretty hardcore lol. Legalize Chris.I know it sucks dude, but you got to understand how the system and namely paypal works (from all 3 sides of the transaction). OL could not access the money you sent nor anyone else's from the point the customer reported to paypal. Paypal was holding it and would not release it to OL. OL is given the option to refund or hold the orders until the issues are resolved and the funds released or ship orders without access to payments. If you were the merchant would you ship out orders when you haven't gotten the money yet? Sure you might answer yes and you might actually do it, but you would either get screwed or go out of business or both. It is simple business. Add the hack on top of that (no access to emails from the sounds of it) and it sucks all around.
And yes please be disappointed. Like I said it sucks for everyone involved. Yes OL could be a lot better with email communication, but to cut them some slack, I don't even want to imagine how crazy their inbox is.
I really don't think Chris is doing this to make money. Sure it is nice to be able to do this for a living, but that is not my opinion of why he runs OL. My opinion from emails and speaking on the phone with him is that he loves the grow/processing and above all loves to help people through this passion. He has a real talent for it as well, which really helps drive you to something. I really think he might fold his hand soon. Too much crap with the feds, staties and business shit that he cuts ties. Or at least on this large of a scale. Hopefully cutting out the public side of the site will help cool things down.
Awesome my order from the 26th just shipped. Seems they fixed the PP issue. Hope everyone gets their confirmation soon.
He won't fold his hand. He said he'd keep it going even if he had to take phone orders lol I think thats pretty hardcore lol. Legalize Chris.
I agree. I ordered on the 29th. Saw all the bad vibes coming out in this thread and decided to patiently wait to see what happens. I received a shipping notification finally on Thursday and as of last night it actually is in transit to be here on Tuesday. I'm so glad to finally try out Omega Labs products.Both my orders shipped! Patience definitely pays off!
No.Has ANYONE here had any issue shipping to a less friendly state?
I had good luck with Omega Labs!I agree. I ordered on the 29th. Saw all the bad vibes coming out in this thread and decided to patiently wait to see what happens. I received a shipping notification finally on Thursday and as of last night it actually is in transit to be here on Tuesday. I'm so glad to finally try out Omega Labs products.
OL is protected pretty much being in a legal state, outside of that, they are treading to area that isn't just white and black, a very dark grey area at that, you'd have a hard to reasoning your case of "American made and legal industrial hemp".Has ANYONE here had any issue shipping to a less friendly state? Even though its perfectly legal it seems like a easily misinterpreted grey area.
I can't help but worry.
Shipping in silicone dab containers doesn't help either. I've done a little bit more research on my end.. It turns out this isn't quite as "Legal in all 50 states" as implied, lots and lots of redtape state to state. No thanks jail, shame though I was pretty excited.OL is protected pretty much being in a legal state, outside of that, they are treading to area that isn't just white and black, a very dark grey area at that, you'd have a hard to reasoning your case of "American made and legal industrial hemp".
It looks like a duck, quacks like a duck, people assume duck. It looks like your typical concentrate or hash, smells like it, and even list THC percentages. I'm thankful for their service, but your average joe law enforcement is going to have a field day with that excuse.