Thanks for the reply, but one problem I'm having is that I don't see how you could not have encountered the screeching problem when using the wand given how common it is here. Did you mean you didn't test it with the wand or that none of the caps you tested with the wand made the noise?
Hi there, to clarify, we test the caps with the Inductor. None of the caps we tested made a noise that was noticeably different than the XL Cap with Titanium housing. The heater plates in the XL Cap with Titanium housing also make a slight audible noise when heated(louder with the Inductor, faint with the wand), a tingle/frequency sound that has always been present.
We have not seen the newly reported higher pitched sound that is present when heating with the wand but customers have forwarded us videos to review. From the reports we've received, it doesn't seem to happen all the time and isn't affecting performance. This has been noted and is being looked into.
The problem with this is that the single bore ceramic tube in the regular Convector is very comfortable to use natively. I think less people would have requested a single bore tube for the Convector XL if they had known it would be this hot.
Some people prefer the Convector XL native without any ceramic tube insert. The feel of warmer vapour can imitate the sensation of combustion/smoke which can be sought after. Not disagreeing with you, different people have different preferences and we do our best to keep this in mind when designing Camouflet products to be as versatile as possible. When using the Ceramo XL natively, you can slow down/adjust your draw speed to limit the amount of heat exposure when taking a draw.
I definitely wouldn't have ordered them if I had known the caps wouldn't grip the stem well enough to stay on.
Please email us at
contact@camouflet.com and we will assist you ASAP. Customer Service is a top priority for us and we're always here to help.
The Ceramo XL is a new product release and there is always room for improvement and refinements. We do our best to test and account for unknown unknowns but the real world is always different than anticipated.