I placed an order with HighFive on Nov 27 for Black Friday. I was sent shipment notification Nov 30th that the shipping label had been created. It is now Dec 6th and there have been no updates to the tracking info. According to USPS they never got the package. I reached out to HighFive several days ago about this and daily since. They are slow to respond, keep stringing me along saying they dropped the package off and that they are looking into it.
This is not acceptable. I understand the package may have been lost, but that is not the fault of the customer and since there was never any update to the tracking info from USPS, to the customer it looks like nothing was ever accepted by USPS from HIGHFive. Regardless, the company should've sent a new unit out right away knowing there would be a prolonged issue with previous shipment that was no fault of the customer (me). So rather than having a new customer happy with a new product, they have an upset customer sharing their bad experience. It's less costly to ship a new product out than to deal with bad reviews that could've been prevented. While possibly USPS is at initial fault, the issue and prolonged wasted time and energy trying to deal with this is the fault of HighFive and how they handle legit customer issues.