I can do normal uncapped dabs at 710-ish no problem. However, I wanted to experiment with higher temps because its all new to me and I am trying to find my personal preference which is one of the nice things about a unit such as this.
As to whether or not it is realistic to expect a unit such as this to exceed 800-850 degree temps.. it's my first unit, so I have no idea. That's part of why I am asking others here.
I didn't receive any replies to my email so I called Auber support.
After a lengthy conversation, I was told that I could only qualify to get $10 back instead of the $45 because "then everyone will call in asking".
Then, I asked what the return policy of the unit was, and if I could return the unit, be refunded the full amount, and then re-buy at the discounted amount. I was essentially told yes, nothing would stop me from doing that but its possible the discount will be over by then... so far, this is poor support.
When I said "why wouldn't I just buy a competitors equivalent product instead" she said "well, you can do that too". Wow.
Because I am THAT consumer who doesn't like to deal with poor customer service, I am now returning the unit for the amount in full and will just buy another competing unit elsewhere. I can NOT recommend Auber as a business and DO recommend you steer clear of them if customer service is of any value or concern to you.
In speaking on the phone with "you can call me Ken" he tried his best, but his manager "you can call him Suyi" refused to let him offer more than 20 dollars back to me even when I explained he just said I can get the whole 40 back by burdening their business with the returns process instead, costing them more than if they just did refund the 40 directly.
When I asked about refund pricing on the coil and nail, I was told I can get 90% of the money back if they are in resalable condition. This was very alarming as this means they are repackaging used coils as new! No thank you! I doubt they are repackaging the nails due to the discoloration, but he sure sounded like he would if he could. I couldn't believe it! After I expressed this, he reneged and said they would not accept it if there was any discoloration. Oooookkkk... lots of conflicting info on this call..
'Ken' also told me he is one of only two customer service specialists and was very insistent on getting me off the phone. He repeated this many times. When I asked to speak to his manager, he insisted his manager doesn't want to speak to me! He even laughed a little!
Honestly, Auber had a really good opportunity here to make good with the customer at multiple points here and simply chose not to. In fact, it sought to make relations extremely difficult in quite literal hopes the problem would just go away and revenue would remain intact. Not happening. I thought Auber was a legitimate electronics company and that would mean good things for customer service, but I was WAY wrong on that this time. I definitely regret not just going with the 710hotbox, but hindsight n whatnot.
The Auber RDK-200 functions "ok". You just better hope you NEVER EVER have to receive any level of support for it. It's a good value unit, but this experience has soured the whole thing for me.
I suggest anyone who paid the full amount in the 1.5 weeks in between sales of the unit to contact Azalea and "Ken" or even the manager "I can call Suyi" and request your differential refund. Particularly because thats exactly what they stated they wanted to avoid in the first place
They will tell you no. They will offer you 10 dollars at first, and maybe go as high as 20 if you explain to them how foolish it is to send the unit back and reorder to get the 40 dollars back and cost them more money than if they just handled the customer service properly and maintained the customer relationship. For me, the whole experience was enough for me to simply return my unit and never deal with Auber again.
Sorry for the negativity, but I'm just really amazed at how that conversation just went...
I'll take my money elsewhere.
should I ask for a drefund and grab another nail?
